All Products Support Forum

I had a few issues with Hotmail and Firefox in the past as described in other posts. Now it has stepped up a gear. I can use the internet for anything, but the moment I open my Hotmail account in Firefox my Lan card stops working. At first I had no idea it was Hotmail, I tried everything from switching cables to using wifi only. When it happened on wifi I realised every time I went into Hotmail on Firefox my network card stopped functioning and I had to restart the computer. The thing is, when I use Hotmail through Microsoft Edge nothing happens and all is well with the world!!! No network card shutdown. I could read between the lines but I'm no conspiracy theorist, however, I don't think the problem is with Firefox. Is there any solution? I don't use Edge and I don't want to start.

I was looking for an item that would be a couple of years back in my history, only to discover that my history now only goes back a year and 3 months… Exactly, as of today, I don't know if that's meaningful. Does anyone have any idea what might've happened, and how I can restore the rest of my history? Thank you!

I'm on a Mac using Mojave, with Firefox version 115.8.

I can no longer move an email from unified to a specific folder without it bouncing back. If move it to a folder it appears there and If I then delete it from unified, it deletes the email in the folder. Only just started happening. What I want is to be able to move the email to a folder, in order to keep the amount of emails in unified to a manageable level.

I don’t understand what Firefox is doing. For example, I used to start typing the first few letters of “weather.com”, which I visit pretty much daily, and it would auto fill “weather.com”. Now it auto fills every time with http://www.weatherbase.com/. I don’t know where that came from. Similarly, I used to type the first few letters of “duckduckgo.com” and it would bring up “duckduckgo.com”. Now it brings up a magnifying glass below the url with “Search with duckduckgo”. I am thinking it might be best if I can start over, i.e. clear out any information it’s saved about where it thinks I want to go, and start remembering the sites I am entering now.

When I would mouse-over a thumbnail on the Youtube home page I use to get a video preview with sound and text controls displayed. Video preview and controls are now missing on homepage thumbnails. Is there a way to get preview and controls back ?

I cleared the cache and cookies...no effect. Problem does not exist with Edge browser.

Using Windows 10 / Firefox browser 125.0.3 (64-bit)

I want to keep browser open after closing last tab. I changed the boolean parameter "browser. tabs. closeWindowWithLastTab" to "false" but the browser still closes with closing of last tab.

What else is required ?

Hi. My hard drive crashed. I have a new pc and the old drive is readable in a drive enclosure hooked up to new PC via usb. I have done the typical search for the appdata profile file, but I am not sure what I have here. I have attached a screenshot of the old drive and a global search on "Thunderbird". I am not sure where the profile file is residing. Any advice would be welcome. Thanks.

Checked everything. Not sending after upgrade. Is sending in troubleshooting mode.

No add-ons.

Not anti-Virus or firewall issue because I shut them down. to test. With both on it sends in troubleshooting mode.

I have spent many hours combing thru possible solutions.

Please help. TIA.

D.

Scenario: I have two E-Mails configured in thunderbird. For simplicity, let's assume they are: `alice@gmail.com` and `bob@cock.li` .

I have configured both via SMTP, and they are *totally different* SMTP servers (Gmail vs. cock.li)

If I compose a message from "alice@gmail.com" to "bob@cock.li", then when I reply from Bob's inbox in Thunderbird, everything is OK.

However, if I compose a message from "alice@gmail.com" to "bob.extra@cock.li", using the `.` alias feature of cock.li, then although Bob gets the message in his inbox, clicking "Reply" will actually set "From" as "alice@gmail.com" and "To" as "bob.extra@cock.li" !

To be very clear: this happens when clicking reply in Bob's inbox in Thunderbird.

I think this is a Thunderbird issue because:

• It happens even if I compose the E-Mail from Alice's webmail (i.e. Browser) (Note: Alice still exists in Thunderbird)
• It DOES NOT happen if Alice DOES NOT exist in Thunderbird
• It DOES NOT happen if I try and reply as Bob via cock.li's webmail (i.e. Browser)

My guess is somehow when Thunderbird sees both Alice and Bob as valid accounts in Thunderbird, but the recipient was an aliased version of Bob, it somehow gets confused.

Here are example received headers for an actual demo I tried. (poiasd@saxrag.com is main E-Mail, abuse@saxrag.com is an alias. poiasdpoiasd@cock.li is the sender)

``` Return-Path: <poiasdpoiasd@cock.li> Delivered-To: poiasd@saxrag.com Received: from mail.saxrag.com by vps-2395d3b9.vps.ovh.net with LMTP id Ujt4LrxzMGbCCBAA3wKhXw (envelope-from <poiasdpoiasd@cock.li>) for <poiasd@saxrag.com>; Tue, 30 Apr 2024 04:29:48 +0000 Authentication-Results: mail.saxrag.com; dkim=permerror header.d=cock.li header.i=@cock.li header.a=rsa-sha1 header.s=mail header.b=JEr8eBKM; dkim-atps=neutral Received: from mail.cock.li (mail.cock.li [37.120.193.123]) by mail.saxrag.com (Postfix) with ESMTPS id A0E8C43C03 for <abuse@saxrag.com>; Tue, 30 Apr 2024 04:29:48 +0000 (UTC) MIME-Version: 1.0 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=cock.li; s=mail; t=1714454824; bh=srzi4nIgmpT6bW/cD6Um2I0qdwT33DsnyzueIPNTpP0=; h=Date:From:To:Subject:From; b=JEr8eBKMA14h1Cxa9V/VRXI4HW9N2jgxJRoLqt7JGONFuPPGOeOH8RYV3+OjkpnIw d/gN5oVnmP0UvUrDkslxvmypeG8qt5NHSSQ2wk5I65iqx+soYPJ8imYYBTu4b1VhHk kTQErXT23hsZwLHoXSHlpnBQYpuuY7uHZXYacEAxVjzZ46ICNc1xDX/iAaA/DIF79h iwZMJT1+Gs3+jh7mnbU+fp0vJA+eafp8z+OXELLEMTWBtkp1imXKjig5X/k3DXAG7a jqeff2obhLKPV39BtxbaXIxVsRmECwSZ7/O2fhqRC9FIFVepH5FQpZFXG5hqJ07WCa GhumeUysmhJxw== Content-Type: text/plain; charset=US-ASCII;

format=flowed

Content-Transfer-Encoding: 7bit Date: Tue, 30 Apr 2024 13:27:03 +0800 From: poiasdpoiasd@cock.li To: abuse@saxrag.com Subject: Sending from WebMail User-Agent: Roundcube Webmail/1.4.15 Message-ID: <07a14e0d75a83f779ade6de65c42db83@cock.li> X-Sender: poiasdpoiasd@cock.li ```

Some how I managed to get duplicate folders with many sub folders attached to 2 other accounts. The sub folders do not all contain the same information. Some are empty other contain information I am looking for. I want to print on the sub folder names along with the number of entries so that so that I can copy/consolidate the non empty sub folder back to their original location. The sub folder list is very long. I work better with hard copy as opposed to flipping screens. Any time I tried to print the sub folder list, it printed all of the contents.

Thanks for any help.

Bryan

Created several email mailing lists. Stored them in the Personal Address Book (PAB). I'm sorry, but Thunderbird doesn't seem to work like any other email client. How do I address an email using one of those mailing lists in the PAB. Tried typing the whole name of the mailing list in the To: field. Didn't work. I'm not entirely stupid but it doesn't make sense to me.

Windows 10. Thunderbird 115.8.0 While trying to figure out why my taskbar badge says I have 99+ unread emails (for the record, I only have 7), I hovered over the tray icon, and it says I have over 4 billion (with a B!) unread emails. That's not even possible with the email address I'm using it for. Why would this be like this, and how do I get it to be accurate?

How can I set the default language fir Firefox to English? Currently browsing results always come up in language of my geographic location, for example, Romanian while in Romania. Never had this problem before.

ATT made me change my email password which restored my access to email on yahoo. Thunderbird isn't accepting the new password. (It did open to show my emails going back to 4/17/2023 after I entered the new password.) I get a message that log in to server failed. Then a window opens to enter new password. Already entered the new (correct) password that works on yahoo. How do I get Thunderbird to work again?

Hi,

When viewing an email thread, I see all "copies" of an email, like label folders. (See image)

How do I remove all these duplicates?

Also, on another topic, when I forward mail from one account to another (so that I have that mail in both accounts) - and I have both accounts configured in Thunderbird - the second (forwarded) mail generates a notification sound - but no notification popup. Can this notification sound be eliminated (like the msg display popup does not happen)? It is useless.

Thanks!

I have had Thunderbird email account for years and now I have problems getting my emails to come through on a regular basis. I have to shut down my PC and then restart to get emails to come through. What is the problem. Thanks, James Craig Herring

I've gone into "sort-by" and tried enabling threading. I've tried checking the unthreaded box. Group job related email still just disappears. I can't find received group email in the trash or in the junk. I can't find any evidence in Thunderbird that the group email was received. If I go to a different email tool, there it is. Thunderbird is broken. If I scroll back in time and accidentally scroll past the date of the first group email, there it is. I can't be spending all day scrolling through months to years worth of email just to find out I got a group email from someone today. This is totally unreliable way to find an urgent work email.

Using Thunderbird on Linux I cannot delete any local folders, when I try to delete them I get more copies of the folders on reopening Thunderbird, after the system says it is "not responding" and I close it down. I have tried several times and now have multiple copies of the local folders I've tried to delete.

I post or write something on my homepage. I then want to share my post to groups I belong to. I hit the share button and get this new and poorly designed response to share. I go to the 'group' share icon. It then lists the groups I'm a member of. So far so good. I then click on one of my groups that I want to share the post with. I get a response, like previously before this new change, allowing to write something to the group along with the post/image I want to share. But there is no 'share' button that allows me to share the post. When this hideous new change came into effect there was a sliver of blue at the bottom, obviously from the share button, and clicking on this allowed me to share my post. Unfortunately, the next day when I attempted to share my post, the blue sliver disappeared and there was no way I could share it to a group. For some reason I cannot take a screenshot of what I'm writing about. Your thoughts?