All Products Support Forum

I have made many attempts to move Thunderbird from my old Windows machine to my new one. The old machine was running Windows 8.1, the new one is Windows 11. I've exported, then imported using all the different ways listed but can't get all the data. I've had some success doing it one account at a time including my address book and accounts setup information and they are working properly but can't get the folder data for my accounts or any Local Folders for some reason. I don't want to mess up what I've been able to successfully migrate so I'm reluctant to doing a mass migration again. Is there a way I can migrate doing it one folder at a time without messing up the other ones?

Hi, I have several issues regarding signatures -

1) how do i make a signature consisting of some text as well as an image - i have created my signature in a new email, saved it as a HTML file and used it as a file for my signature..

2) but when i create a new email - it shows for like a 1 second and then disappears.. doesnt appear in replies or forwards..

3) i tried to instead just use an image as a signature.. again just shows up for 1 second in replies and forwards and disappears..

have set all settings as instructed in the various answers in the forums..

Please assist. Thanks

My Samsung S22 media output tab has recently stopped recognizing when the Firefox browser is playing media (YouTube etc.), causing the pause functionality of earbuds and the ease of pausing without having to open the app to stop working. I'd been using it for months with no issues and I never changed anything. I've tried every setting I could find, clearing the caches of all related apps, and reinstalling them.

On android playstore, I am getting a message that a firefox update is available. But there is no description about the update. How to find out authenticity of an android app firefox update and its version and reason for the release.

I'm having an issue that's related to 115 as I didn't have this problem on 102. This is also not related to gmail, live.com, icloud or other exchange accounts, only my IMAP accounts are having this problem. I have it set to a unified folder and I display both sent and inbox in the thread. Some of the items in the inbox show twice and some, if not most of the items in the sent folder on the thread show twice as well.

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.

What's the best easiest way to translate my website https://invivobio.net/ in different language. We have different countries visitors so I want to check/translate my English content in different languages after publishing them, so it will be understandable for me and visitors to check the language, is that correct?

Can anyone suggest me Mozilla Firefox Extension which translate perfect because I leave Google Chrome due to slow browsing. I am enjoying Mozilla for the long time, so I don't want to move back to Chrome.

Your suggestions will be highly appreciated.

Regards, Renee Invivo

Unified Folders in Thunderbird 115 for mac no longer works. Useless! Computer Tech specialist here and have been using Thunderbird for ages. With this latest version, the inbox, sent, etc etc etc no longer display as unified. The Unified Folders category when ON shows as its own item in the left column with a single empty inbox! Scrolling up and down to each account for each subfolder is a waste of time!!! Hope you fix this ASAP!!!!! Unified folders works fine in 10.12.13 but I cannot got back to that due to your system.

I have forgotten my Gmail account password Gmail account has been deleted from my mobile. There was no recovery email and phone number in my gmail account. Now I want to recover my [edited] @gmail.com gmail account. Please help me

I just create a website that is providing the Latest Menu in Malaysia (mlymenu.com). I optimize my website Core web vitals but its still slower in Chrome and faster in other browsers. I also clean cache and everything. Even on other deivces too. I think there is some issue still in chrome. You need to update it

Hi,

regarding vulnerability CVE-2023-3600 when I check advisories it says that version below 115.0.2 ESR are affected. Does that mean that only 115.x versions are affected or all versions are affected like 102.x ?

Regards

We are distributor of Firefox extension for dragon professional. ( We are self distrubutor of the extension.)

It’s ID is dgnria_pro.firefox@nuance.com

Now we have done some modification to the same extension, while publishing it shows error as “Duplicate add-on ID found.”

Earlier we have used same ID for the Firefox extension in the year 2018.

Currently we have opened new account with same ID “dgnria_pro.firefox@nuance.com” and faced the mentioned issue.

We are expected to publish our extension with the same extension id as we don’t want our existing customers get affected.

Is there any way with which extension id “dgnria_pro.firefox@nuance.com” can be deleted from backend , so that we can reuse it.

A couple weeks ago my ATT email just stopped working. I spent a long time on the phone with ATT support and finally got it back up and running, however, fixing it created another issue.

I had set up a number of sub-folders under my Inbox. When I was talking to ATT, they insisted that I needed to delete my original email account and then had me create it again. Before deleting the ATT email account from Thunderbird I asked what would happen to my email folders and the email in them. I was assured that the folders would come back after setting up a new AA account configuration in Thunderbird. THE FOLDERS DID NOT COME BACK!

I desperately need some of the things in those email folders. I have been searching all over for information about where they are stored and how I get them back, but I cannot find them. Can anyone here help? Please if you know where my sub-folders are and how I can get to them, please reply. Thank you!