I just secured two email addresses from a well known internet domain registrar and web hosting company. These addresses are derived from a .com domain I had previously se… (read more)
I just secured two email addresses from a well known internet domain registrar and web hosting company. These addresses are derived from a .com domain I had previously secured through them but which I have not yet activated online. This hosting company uses Microsoft Outlook as its email service.
I carefully followed the Thunderbird process I found online for setting up the two email addresses (accounts) on my 78.9.1 version. Actually, it was pretty easy, with Thunderbird presumably pulling up the necessary information based on the email addresses. To check functionality in both send and receive, I sent test emails from an old, longstanding email address to the two new ones and emails from the two new addresses to the old address.
The new addresses received the emails just fine, but the “send” tests didn’t work. I got this pop-up in both cases:
Log in to account “Office365 (Microsoft)” failed.
Log in to server smtp.office365.com with username [firstname.lastname@example.org] failed.
Retry Enter New Password Cancel
In each case, I clicked the “Enter New Password” button and got this pop-up:
Password Required for Outgoing (SMTP) Server smtp.office365.com.
Enter your password for [email@example.com] on smtp.office365.com:
[Field for entering password.]
□ Use Password Manager to remember this password.
I carefully entered the account password for each and checked the box; neither worked. I tried over again, this time not checking the box; no luck. Trying this email-sending process twice more produced the same lack of success. I then closed Thunderbird, waited awhile, restarted it, and tried again. Same thing.
On a Microsoft site, I found that they recommend port 587, but in checking what was automatically assigned by Thunderbird in both cases, it was port 995. I changed both ports to 587, but it didn’t help, so I returned them to 995, which was identified as “default” anyway.
Also, I have had no Thunderbird upgrade recently.
I’d certainly appreciate some help. It’s probably obvious, and if so, I’ve missed it entirely.