Showing questions tagged: Show all questions
  • Archived

How to add new DoH server to TRR list

Hello, I'm working for a service provider and we added DoH support in our recursive resolver. I would like to include it in the TRR list. Is there a registration form for… (read more)

Hello, I'm working for a service provider and we added DoH support in our recursive resolver. I would like to include it in the TRR list. Is there a registration form for this? Is there a contact person ?

Asked by amos3 2 years ago

Last reply by angelgargas_2012 1 year ago

  • Solved
  • Archived

copy to sent folder problem resurrected

Hi, TB 91.5.0 on Windows 10 (with profile folder excluded from virus scan) The latest update to seems to have resurrected a problem with saving copies of sent emails. … (read more)

Hi,

TB 91.5.0 on Windows 10 (with profile folder excluded from virus scan)

The latest update to seems to have resurrected a problem with saving copies of sent emails. Sending works fine, but copying of the sent email to the sent folder causes the send dialog to hang. Disabling the "Place a copy in:" option in account settings eliminates the problem. Using the "Other" option to place it in a local folder works *that is not part of a unified folder* works OK.

I have tried repairing folders and deleting the sent files inside "smart folders" in the profile, with no luck.

Older details here: https://support.mozilla.org/en-US/questions/1363781

Asked by rustyconc 2 years ago

Answered by rustyconc 2 years ago

  • Archived

Videos automatically playing on websites

Is there a way to stop videos playing automatically on websites? This would be useful in several ways as i often listen to music or audiobooks from other apps whilst brow… (read more)

Is there a way to stop videos playing automatically on websites? This would be useful in several ways as i often listen to music or audiobooks from other apps whilst browsing and the videos which are never wanted cut off my other audio. Even when not listening to another audio source the sudden unexpected and unwanted noise is extremely annoying.

Asked by Zogthemighty 2 years ago

Last reply by dpb2 1 year ago

  • Archived

missing bar

i restarted computer and firefox did a software update. once done, and firefox reopened i am missing the bar that had various websites I frequently use below the address … (read more)

i restarted computer and firefox did a software update. once done, and firefox reopened i am missing the bar that had various websites I frequently use below the address bar. for instance, mail, suddenlink, siebert, etc etc . How do i recover that?

Asked by georgebloom2000 2 years ago

Last reply by georgebloom2000 2 years ago

  • Archived

Syncronise gmail calendar with Thunderbird Home calendar

Dear Help Desk, I’ve been using Thunderbird for many years and I really like it, but after reinstalling, I can’t set my "Home" Calendar to see an invitation with a corpo… (read more)

Dear Help Desk,

I’ve been using Thunderbird for many years and I really like it, but after reinstalling, I can’t set my "Home" Calendar to see an invitation with a corporate email address in my gmail calendar as well. I've downloaded an add on, so syncing works from the direction of the gmail calendar, so I can see the gmail calendar in Thunderbird.

I would like to know what to set in the "Home" calendar to sync to the gmail calendar.

Best regards,

Csaba

Asked by Csaba Ilcsik 2 years ago

Last reply by houstonwb 1 year ago

  • Archived

What is maximum number of BCC recipients for one email

Previously had no issue with large number of bcc recipients. Now am having problem if sending more than nine bcc recipients. Displays an error message for an email messag… (read more)

Previously had no issue with large number of bcc recipients. Now am having problem if sending more than nine bcc recipients. Displays an error message for an email message on file, even though it is a correct email address.

Asked by dolphinblue 2 years ago

Last reply by Toad-Hall 1 year ago

  • Archived

Print preview button is missing with Firefox again.

Tried to reset settings. Does not work. Went to about:config, than tab.mo / print.tab_modal.enabled set to false. Did this method before and it worked. Now this method do… (read more)

Tried to reset settings. Does not work. Went to about:config, than tab.mo / print.tab_modal.enabled set to false. Did this method before and it worked. Now this method does not work trying to get print preview back. Firefox is my web browser. I am in windows 8.1. Seems like Firefox did some updates again and now I can not get print preview back! WHY DOES NOT FIREFOX LEAVE WILL ENOUGH ALONE WHEN THEY HAVE SOMETHING GOOD? Bring back the old classic print preview button back and leave it. Now how can I get the old print preview button back???? Need help!! Thanks philm

Asked by marschall3 2 years ago

Last reply by paul921 2 years ago

  • Archived

Locked out of my Add-on Developer Account

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the… (read more)

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the recovery codes (can't find them) I'm locked out forever? This is not acceptable :( - I can verify the ownership of the email and domain connected to that account. Please help! Thanks!

Asked by Luke 2 years ago

Last reply by Amelia 1 year ago

  • Archived

Preview images not showing on WaterFox

Online shopping using WaterFox (example screenshot attached) at Walmart & other websites, preview webpages are not showing images. However using Microsoft Edge web br… (read more)

Online shopping using WaterFox (example screenshot attached) at Walmart & other websites, preview webpages are not showing images. However using Microsoft Edge web browser the preview images load just fine. (example screenshot attached) I disabled all extensions in WaterFox but it made no difference

I did explore the "knowledge base" but could not find a fix for the problem, but would welcome any help

you could send my way. Also have a problem on some web pages that use a "chat" application. Clicking on the "chat" link does not activate the chat window. However, there again, chat window opens fine in MS Edge. Thanks!

Asked by kkdj 2 years ago

Last reply by kkdj 1 year ago

  • Archived

cant send emails

hi i have setup my email account and can receive emails but cant send emails, i have set thunderbird to the settings of my provider but it still doesnt work, i have suppl… (read more)

hi i have setup my email account and can receive emails but cant send emails, i have set thunderbird to the settings of my provider but it still doesnt work, i have supplied 2 screen shots of the settings in thunderbird and the tpg settings so it may help you out. i have tried different password settings but nothing is working

Asked by philipdk 2 years ago

Last reply by myspurs 1 year ago

  • Archived

Images sent from Thunderbird to Outlook aren't scaled probably

Hi, When sending Email to Outlook recipient the Outlook recipient sees the images very small, that's due to Outlook waiting for the image width and height... to be sent… (read more)

Hi,

When sending Email to Outlook recipient the Outlook recipient sees the images very small, that's due to Outlook waiting for the image width and height... to be sent with the email.

I have found a workaround:

changing the image width by just clicking on it and moving it.

is there anyway to force Thunderbird to send the image width and height everytime?


Thanks in advance

Asked by khaled.alfarkh 2 years ago

Last reply by Matt 1 year ago

  • Solved
  • Archived

Replacing Firefox 78 for OS 10 El Capitan

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating… (read more)

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating system, so now I can't use Firefox at all. How I do get the old version back?

Thank you, Lars

Asked by larsdrinkrow 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Profile Help. History. Bookmarks

Good afternoon Mozilla! Hope all is well. I wonder if you could please kindly help me. Major issue on my Director's laptop. He uses Firefox on a daily basis and has se… (read more)

Good afternoon Mozilla!

Hope all is well.

I wonder if you could please kindly help me.

Major issue on my Director's laptop. He uses Firefox on a daily basis and has several bookmarks, history, etc... Also when he searches for an specific company/supplier (we have over 3000) they come up and once we are on said supplier's website the account logins are recognized enabling easy and pain-free access.

Since the major issue, Laptop had been refreshed (Microsoft Windows 10 - kept all files and apps and got rid of the explorer issue where any folder within the Laptop would crash after few seconds)... Even bringing back the old profile my director can no longer access history, nor bookmarks and when searching automatic login to supplier websites is no longer there...

I used a software called Veeam Agent to do an Image of his entire Laptop on the 10.02.2022. I would bring back the whole ISO image and hopefully things would go back to what it use to be (most likely the Folder/Explorer Issue would also come back)... however he insists in just getting Firefox going ON again...

I have created a new profile and imported/copied/pasted all info I found on Veeam... there where contents of Firefox under Profiles on Local and Roaming locations within the C Drive.

Also followed this... but it did not help...

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Can you please kindly help me? Kindest Regards Paulo

Asked by paulo29 2 years ago

Last reply by cor-el 1 year ago

  • Archived

setup home page

Close to quitting Firefox - too difficult to figure out how to set it up home page again especially after trying the support questions and pages. I don't speak nerd. … (read more)

Close to quitting Firefox - too difficult to figure out how to set it up home page again especially after trying the support questions and pages. I don't speak nerd.

Asked by pat76 2 years ago

Last reply by Bithiah 1 year ago

  • Archived

thunderbird "91.6.1" password retry many times, restart seems to fix it

We have several users running Thunderbird and when they send an email a popup says to re enter their password. A retry seems to work fine. Then Thunderbird repeatedly ask… (read more)

We have several users running Thunderbird and when they send an email a popup says to re enter their password. A retry seems to work fine. Then Thunderbird repeatedly ask them to re enter the password about every 10 minuets. Hitting retry seems to be fine but this is very annoying.

For now I'm asking the users to exit Thunderbird and Restart it. The problem seems to go away for a day or two.

Any clues on how to fix this ?

Thunderbird version 91.6.1

Asked by Robert Campbell 2 years ago

Last reply by sfhowes 1 year ago

  • Archived

After TB update, emails not working correctly

Here is some background information: I have a new computer running Windows 10; it is about half a year old. The most recent version of TB is installed. The problem… (read more)

Here is some background information:

  • I have a new computer running Windows 10; it is about half a year old.
  • The most recent version of TB is installed. The problem started a few days ago.
  • I collect mail from my ISP and also from a hosting company that runs my business web site. I am having problems with the emails from my ISP.

This is not the first time that a TB update caused my emails not to work. The last time it happened, I was using my old computer, which was a Windows 7 machine.

I have checked my POP and SMTP settings (according to the documentation that my ISP provides) and all the settings are correct. Here are the problems:

When I click "Get Mail", I get this prompt: "Sending of user name did not succeed. Mail server [name] responded: Internal server error"

It seems that I can send mail FROM my ISP email addresses, but cannot receive mail sent TO my ISP email addresses. My passwords have not changed.

My ISP will not trouble-shoot Thunderbird because it changes too often to keep up.

I am hoping that this will fix itself with a future TB update, but who knows? That's what happened last time. But updating did not fix it.

By the way, it appears that I no longer have control over whether TB updates. Is that true? I can't find anything in Settings that gives me control. I have already abandoned FireFox because of the weekly updates, I don't want to have to abandon Thunderbird also.

Is it possible that a simple reboot may fix the problem? I haven't tried that yet.

==

Added later: My brother is an engineer who knows more than most technical support people do, and we spent a few hours trouble-shooting the problem. In Gmail, we were able to download my emails by reducing the user name for each email address from aaaaa@bbbbb.com to just aaaaa, but that didn't work in TB. We verified the correct settings, and then we tweaked the settings in different ways, but we couldn't fix the problem in TB. We ended up concluding that TB is probably responsible.

Rebooting my computer didn't work. This definitely started with a TB update, and so TB needs to be fixed.

Is it possible to install an old version of TB that lets me control the updates? If the developers are going to ruin the program with poorly programmed updates, I need to protect myself.

Asked by Purebeads 2 years ago

Last reply by Matt 1 year ago

  • Solved
  • Archived

How will this Google announcement affect Thunderbird?

On 30 May, you may lose access to apps that are using less secure sign-in technology To help keep your account secure, Google will no longer support the use of third-pa… (read more)

On 30 May, you may lose access to apps that are using less secure sign-in technology


To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. Instead, you’ll need to sign in using Sign in with Google

Asked by peter.d.budd 2 years ago

Answered by david 2 years ago