All Products Support Forum

I have firefox for android, and I have ublock origin, which is great.

However, firefox seems to refresh constantly- even if I minimize it than return instantly- it automatically goes into a refresh mode, it refreshes randomly while scrolling- I wish I coudl completely turn this "feature" off across all browsers.

I cannot state how many times I have lost VITAL data from this annoying random refreshing.

It should be an option to completely disable refreshing of ANY kind, rather than forcing it down our throats, and losing time, and data. If I want to see new content I will refresh it myself/ re enable the option. I was hoping this ridiculous "feature" would be phased out when humanity pulled its head out, but apparently- it's gotten even worse, now.

Hello there! I have an issue with the context menu, which appears on selecting a word on any web site (you can see it on the screenshot attached one after another as it appears)

The context menu is too long, and most frequent options like copy text are in the end (I should switch it many times to copy anything, it appears only on the third tap, and some weird functions like search in Edge appears before the really useful ones). How could it be fixed?

I was a bit surprised that I found some mozilla kraken benchmark 1.1 results that were somewhat better than mine (despite being done on the same mobile SoC as mine)

I then read closely that the better score was made on the Chrome Mobile browser.

I then installed Chrome on my mobile and also suddenly got results which average were about 25 - 28 % better than when I ran Kraken in Firefox Is that to be expected? Or can I do something to make my firefox just as fast?

Chrome = ver. 123.0 Firefox = ver. 125.0

mozilla kraken benchmark 1.1: https://mozilla.github.io/krakenbenchmark.mozilla.org/index.html

When commenting on 9gag, the blue "post" button disappears. If I choose "Desktop sight", the entire page reformats and becomes different and I lose all of my posting information.

Firefox Update 124.2.0 (Build #2016012559), 7a0e399c7b+ GV: 124.0.2-20240401114208 AS: 124.0

Fire HD 10 (11 generation) Build 0029294005124 FireOS 7.3.2.9

Logged into Mozilla, Sync now does nothing, "Last synced: never" Also crashes frequently all since last update.

When i try and accept an e-transfer using Firefox, I'm getting an error message "Application error: a client-side exception has occurred (see the browser console for more information". I've always been able to accept e-tranfers in the past.

I can see that the webOtp API is not supporting by the Firefox browser on mobile android devices. Where as the other browser are supporting it like Chrome, Opera,etc

Could you please let us know, why it is not supporting? Do we have any alternative for the same? When it will start to support it, etc

Please go through the below URLs.

https://developer.mozilla.org/en-US/docs/Web/API/OTPCredential https://caniuse.com/mdn-api_otpcredential

please suggest the solution on it.

Thanks

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found.

I am using the current version of fire fox and am using the same smail on both devices.

I tried using using the QR scanner from the dialogue box in the firefox keyboard, however that only brings up a "Did you use the system camera? You must pair from within the Firefox app." display.

The option is still missing from the menu.

When i use mozilla in android 13 tablet, and i click on the 3-dot menu while the address bar is set to appear in bottom of screen, i cannot see the full 3-dot menu neither can i scroll to the end of it -only half od it appears. When the address bar is set at the top of the screen,the problem does not exist in landscape view. Please fix it

I said it all in the in the opening statement... What else am I meant to say?????????? It worked fine 2 weeks ago..? But now forget it!!!!!!! What has changed....you must know ... So don't ask me just fix it!!!!!!

I have Firefox on my Windows 11 desktop computer. As of today, I cannot see my Firefox on my Android smartphone. The problem started when I saw that my computer desktop Firefox would not automatically update. When I tried to update manually, I lost my ability to use my Android Firefox. Don't know what to do next.

When a video plays, it will be laggy for a few seconds, the came back normal. Sometimes it doesn't recover from it. This happened almost everytime for the Firefox 124.2 version, seems like it has a frame rate cap.

As I installed the Firefox 122.0 version, it only appears a few times a moment, but still face a small chance to occur.

Phone specs: Vivo v21e Funtouch OS 12 Android version 12

My computer restated itself with an update. Now Firefox and all my bookmarks and saved log in info is gone. I normally can solve this by simply logging in and syncing from my phone. Firefox will not open a log in page from any of the icons on any Firefox page. I can log in using Chrome but of course sync from there is not possible. I can log in on my phone also. The problem is either my Mac settings or the Firefox settings on that computer. I have searched FAQ etc. No clear solutions can be found.

Whenever I use Firefox the UI image elements will become oversized making everything squished. I have provided pictures of the incorrect display and what it looks like on my default browser fir reference.

On the Firefox Android app, after closing few tabs, exiting the application and re-entering the application, the closed tabs reappears as if they weren't closed at all. I found this is a well known bug and there are few open threads on bugzilla on this topic. Someone said that's related to a corruption of the closed tabs' json file.

PS. It's difficult to share a screenshot, probably a video is more explanatory

"Hi there! I've been experiencing some difficulties with the Mozilla Firefox mobile browser on my Android device. Whenever I try to open certain websites, the browser crashes unexpectedly. I've tried clearing the cache and reinstalling the app, but the issue persists. Could you please provide some guidance on how to troubleshoot this issue or any possible fixes? Thanks in advance for your help!"