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I am using a Mac and have no idea what this is or how to turn it off

I am using a Mac and have no idea what this is or how to turn it off, image attached it comes up down the bottom of the taskbar even when firefox is not running. Thanks … (read more)

I am using a Mac and have no idea what this is or how to turn it off, image attached it comes up down the bottom of the taskbar even when firefox is not running. Thanks

Asked by David English 1 year ago

Answered by Chris Ilias 1 year ago

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Firefox tab crashes on a specific website

Hi, i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided sc… (read more)

Hi,

i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided screenshot. With a normal website this wouldn't bother me so much, but this page is the main page of the company I work for, and therefore I and potential customers must be able to reach it. That being said, this does not necessarily have to be a Firefox problem, the issue could also be on the server side. But the website works on other computers, other operating systems and other browsers. As far as I know, the website works fine, this computer using this browser being the only exception. I worked my way through the Firefox support page:

- checked for newer firefox version - checked for newer compatible MacOS version - checked for newer graphics driver - disabled all firewall, anti virus software - started firefox in Safe Mode - reinstalled firefox & deleted all profile data - disabled hardware acceleration - set webgl.disabled to true - again safe mode

The tab crashes every time. This computer is an old End 2015 iMac running Monterey and the newest Firefox. - More information can be found in the troubleshooting information and the crash report: https://crash-stats.mozilla.org/report/index/bb11e42d-9fc9-4061-b89c-4c6400220503

Thank you very much.

Asked by administrator20 1 year ago

Answered by administrator20 1 year ago

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syncing bookmarks, keywords etc. between old and new laptops

I am trying to transfer my bookmarks, open tabs and passwords etc. from my old laptop to my new one. It appears I have to do this with Firefox Sync under the preferences … (read more)

I am trying to transfer my bookmarks, open tabs and passwords etc. from my old laptop to my new one. It appears I have to do this with Firefox Sync under the preferences menu. However when I try to connect a new device, I am told to open the code scanner on my Firefox App, which sounds like I have to use a mobile? How do I scan the QR code using my new laptop?

Asked by e.gillam 1 year ago

Answered by cor-el 1 year ago

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Firefox 100 and OWA Drag and Drop Problem

Hello, Before the release of Firefox 99, the drag and drop function of e-mail using OWA (Microsoft Outlook) stopped working. In the last version of 99, it started workin… (read more)

Hello,

Before the release of Firefox 99, the drag and drop function of e-mail using OWA (Microsoft Outlook) stopped working. In the last version of 99, it started working again (and I was very happy). My browser just updated to 100 and it stopped working again (and, of course, Firefox recommends not downgrading).

This is getting very frustrating, as I use Firefox at work and it is actually a lot of time wasted, going in and attaching files without drag and drop. I am on the verge of abandoning Firefox as my browser, since these features work in both Safari and Chrome. However, I do like the usability and security of Firefox, so I am hoping you can fix this very soon.

-Chris

Asked by cmartell 1 year ago

Answered by Chris Ilias 1 year ago

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corrupted booksmarks Firefox 99.0.1 on MacOS 12.3.1 Macbook Air (M1)

Many of my bookmarks are corrupted. They point to other websites, not the bookmarked one. Has anyone else had this problem? Is there a fix? Thanks for any info/advice… (read more)

Many of my bookmarks are corrupted. They point to other websites, not the bookmarked one. Has anyone else had this problem? Is there a fix? Thanks for any info/advice. George

Asked by 7640 1 year ago

Answered by FredMcD 1 year ago

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Zoho mail not working properly on Apple M1 chip laptop

On my old (Intel based) MacPro Zoho email works fine. On my new M1 chip MacPro when I first open Zoho, or open an email, the page does not render properly at first (butto… (read more)

On my old (Intel based) MacPro Zoho email works fine. On my new M1 chip MacPro when I first open Zoho, or open an email, the page does not render properly at first (buttons/links don't work etc). After a delay it refreshes and shows properly. The delay depends on how fast my internet is - in the evening it can be a minute or so. Even when the internet is good I still get 2 versions of a page with a pause in between.

I tried on Safari and it works fine - which makes me think this is a Firefox issue.

I have some screen shots but when I click the browse button below I can select a file then it just endlessly shows working. I will have to email these to you separately

Thanks Phil.

Asked by Philbryant 1 year ago

Answered by Philbryant 1 year ago

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Youtube Music pauses when not in focus

When playing music on music.youtube.com, if I navigate away from the tab, by either moving to a different tab or opening a different application the music pauses. This ha… (read more)

When playing music on music.youtube.com, if I navigate away from the tab, by either moving to a different tab or opening a different application the music pauses. This happens consistently with two different Firefox profiles.

I admittedly have a quite a few plugins installed, so I tested this in a private window and this issue does not occur.

I attempted disabling the obvious plugins UBlock, 'I don't care about cookies', and Tampermonkey without any success. I also tried using a different user-agent without any success.

edit: removed erroneous error information

Asked by Hunter 1 year ago

Answered by Dropa 1 year ago

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Prevent number of unread GMail messages from being displayed in Firefox tab

I would like to stop the default behavior of firefox displaying in the tab that contains my GMail how many unread GMail messages there are -- in other words to delete "(9… (read more)

I would like to stop the default behavior of firefox displaying in the tab that contains my GMail how many unread GMail messages there are -- in other words to delete "(9)" from the attached photo and never have the count displayed -- if it could instead simply say "Inbox - xxx@gmail.com"

Asked by mp34142 1 year ago

Answered by Terry 1 year ago

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Export my personal about:config changes

I've got about 10 bookmarks with links to support pages each about adjusting specific about:config setting to my needs. My job also requires me to change systems lots of … (read more)

I've got about 10 bookmarks with links to support pages each about adjusting specific about:config setting to my needs. My job also requires me to change systems lots of times, from Mac to windows to Linux. Is there an easy way I can save my personal about:config changes to a file for easy import on other systems?

Thanks

Asked by td540 1 year ago

Answered by td540 1 year ago

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Grammarly.com not letting me log in

Grammarly.com is not letting me log in because the continue bar keeps loading. It won't let me enter my email and press enter, nor is autofill working. I've contacted the… (read more)

Grammarly.com is not letting me log in because the continue bar keeps loading. It won't let me enter my email and press enter, nor is autofill working. I've contacted them, but the solutions they're telling me to do have had no success. I've already disabled other extensions to see if that was the problem, but it wasn't. I cleared cache and cookies, and I've also removed the autofill option as well. My firefox is up to date.

Asked by Kandyce 1 year ago

Answered by FredMcD 1 year ago

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Why is Firefox connecting to Nord VPN when I don't have the extension / use Nord VPN

Hi! Little Snitch just popped up letting me know what Firefox has recently connected to Nord VPN There's been 11 connections to cm.nordvpn.com and 1 to nordvpn.com and… (read more)

Hi!

Little Snitch just popped up letting me know what Firefox has recently connected to Nord VPN

There's been 11 connections to cm.nordvpn.com and 1 to nordvpn.com and it also connected to nordvpn-com-blog.disqus.com.

A little concerning as I use Proton VPN which is currently off?

Can anyone assist?

Many thanks

Asked by iorem ipsum 1 year ago

Answered by iorem ipsum 1 year ago

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Move address bar

Is it possible to move the address bar above or below the Bookmarks Toolbar in Firefox 100.0 (64 bit). If not, can you provide a link to the latest version of Firefox fo… (read more)

Is it possible to move the address bar above or below the Bookmarks Toolbar in Firefox 100.0 (64 bit). If not, can you provide a link to the latest version of Firefox for Mac OS X Catalina (10.15.7) that does not have the address bar on the same level as the Bookmarks Toolbar.

Many thanks.

Asked by schwine1 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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past searches being saved even while private browsing

Hello! I always use private browsing so I thought that my history was totally not being saved, but discovered recently that when I started to type within the search fiel… (read more)

Hello!

I always use private browsing so I thought that my history was totally not being saved, but discovered recently that when I started to type within the search field, that many of my past searches were listed in the search field with the type highlighted in purple. I had to manually go in and delete all of these past searches. I don't want any search history to be saved. Is there a setting in preferences that I'm somehow missing? Why is Firefox saving these past searches if I have it set to Always Use Private Browsing?

Thank you!

Asked by amygrams7 1 year ago

Answered by amygrams7 1 year ago

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Mac OS Montery (and before): Firefox is freezing and then crashing whenever going full screen.

Hello, Currently running MacOS Montery but the problem was still occurring on previous versions. Whenever I use the green top left button to enter full-screen, the app … (read more)

Hello,

Currently running MacOS Montery but the problem was still occurring on previous versions.

Whenever I use the green top left button to enter full-screen, the app immediately freezes and either crashes or has to be manually force quit. There are no reports in about:crashes and I there has been no success with troubleshooting mode or switching versions of the Firefox application.

Machine Info: MacBook Pro (16-inch, 2019) Processor: 2.6 GHz 6-Core Intel Core i7 Memory: 16 GB 2667 MHz DDR4 Graphics: Intel UHD Graphics 630 1536 MB

Any help towards a solution would be appreciated. Thanks!

Asked by Sam Wilson 1 year ago

Answered by jonzn4SUSE 1 year ago

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my.yahoo page works then freezes

I login to my.yahoo which I use as a home page. The page loads and all works well for a period of time and then you click on a URL on the page and it just spins and never… (read more)

I login to my.yahoo which I use as a home page. The page loads and all works well for a period of time and then you click on a URL on the page and it just spins and never delivers requested page. If I leave my.yahoo and select another URL within Firefox, it connects with no issue. If I then go back to my.Yahoo and try a URL again it might load and most of the time closing Firefox and reopening it corrects the problem.

I have had this through several versions of Firefox and it only happens when launching a URL from my.yaoo

thanks

Asked by rickmhorgan 1 year ago

Answered by FredMcD 1 year ago

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Getting access denied, looks like website is perceiving me as someone suspicious.

I tried to log in to my bank and it says "access denied." I may have changed a setting or something on Firefox or my VPN. I'm confused, am not very computer savvy. I wen… (read more)

I tried to log in to my bank and it says "access denied." I may have changed a setting or something on Firefox or my VPN. I'm confused, am not very computer savvy. I went to Apple store last weekend for phone and they said I should use Safari for info security, so I made that default on my Mac Mini (where I'm writing now) for a couple days, but then got blocked from a website where I plan to apply for a job, so I went back to Firefox, after I read articles saying that Firefox is more secure. I am using a VPN, so is that part of the problem ? (shouldn't be, because I have had that for a year or so). I don't know what to do, and it is after 12:45 am now, and I have to go to bed, have to get up for work in 6 hours. I hope someone has some help for me when I log in tomorrow. I hope that I have not been hacked. Thanks for reading!

Asked by brianarc1 1 year ago

Answered by cor-el 1 year ago

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Show All download opens about:downloads instead of Library

Hello, I recently migrated to a new MAC and now when I download a file and click on "show all downloads", it opens the about:downloads tab and not the downloads list fro… (read more)

Hello, I recently migrated to a new MAC and now when I download a file and click on "show all downloads", it opens the about:downloads tab and not the downloads list from the library. Is there any way to force Firefox to open the Library when I click on see all download please? Thanks

Asked by Nad 1 year ago

Answered by cor-el 1 year ago