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Latest version of Firefox renders many sites inoperable

Today, it started. When I open sites that I am subscribed to, a small gray-shaded nearly transparent rectangular window appears in the upper right of the screen (see att… (read more)

Today, it started.

When I open sites that I am subscribed to, a small gray-shaded nearly transparent rectangular window appears in the upper right of the screen (see attached screen capture), and it blocks access to login and search, thus rendering the site inoperable. The latest site rendered inoperable is Amazon shopping, so this is not a minor thing. I can no longer retain Firefox as my default browser.

No other browser on my Mac does this; the earlier version of Firefox active last night did not do so either. What is the purpose of this gray-shaded window? It makes the latest browser appear to be infected with malware.

Running OSX 10.13.6 on a mid 2012 Macbook Pro.

Asked by enuhfer 3 months ago

Last reply by James 3 months ago

Wrong password

'When I try to sign in to Facebook on my laptop, it says that I am using the wrong password. But that password works for Facebook on my iPad and my iPhone. I'm wonderin… (read more)

'When I try to sign in to Facebook on my laptop, it says that I am using the wrong password. But that password works for Facebook on my iPad and my iPhone. I'm wondering whether simply changing the password is a solution or whether this situation indicates something else is going on.

Asked by jellis4 3 months ago

Last reply by TechHorse 3 months ago

  • Solved
  • Archived

Adding a bookmark to an existing folder

I recently migrated from Chrome to Firefox on my Mac and successfully imported all data, bookmarks etc. However I cannot figure out how to ADD a new bookmark to an existi… (read more)

I recently migrated from Chrome to Firefox on my Mac and successfully imported all data, bookmarks etc. However I cannot figure out how to ADD a new bookmark to an existing folder. Every page I read about bookmarking fails to show how this is done. In Chrome its simple since the drop down menu allows the user to view every folder, but in Firefox I don't see how to do this. Furthermore, when I go to Bookmarks>Manage bookmarks I don't see any of my folders..PLEASE show me an EASY way to do this. Thank you

Asked by jontalk 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

FireFox Latest Update Failure

Hello, FireFox Updated my 17" MacBook Pro- High Sierra on July 30, 2023 successfully to 115.03. There was another update today Aug 1st 115.1esr, which said it Failed for … (read more)

Hello, FireFox Updated my 17" MacBook Pro- High Sierra on July 30, 2023 successfully to 115.03. There was another update today Aug 1st 115.1esr, which said it Failed for an unknown reason. Can anyone tell me how I can find out what happened? See attached update message.

Thanks in advance for your help.

Asked by SunnySkyez 1 year ago

Last reply by SunnySkyez 1 year ago

  • Archived

Lost passwords

I updated Firefox and after the update, all my saved passwords were gone and when I sign back in to the various sites and enter the password its asks to save the password… (read more)

I updated Firefox and after the update, all my saved passwords were gone and when I sign back in to the various sites and enter the password its asks to save the password, but it doesn't save...

Asked by toddldrum 1 year ago

Last reply by Terry 1 year ago

  • Archived

Did Not Connect: Potential Security Issue

Hello, I've been unable to access google mail/drive recently, w error code SEC_ERROR_UNKNOWN_ISSUER and certificate issuer CISCO. i don't have any antivirus software, I'v… (read more)

Hello, I've been unable to access google mail/drive recently, w error code SEC_ERROR_UNKNOWN_ISSUER and certificate issuer CISCO. i don't have any antivirus software, I've tried resetting the proxy, clearing cache, reinstalling Firefox, nothing works. If this continues I'll have to definitely move to another browser - with which I have no problem accessing those sites... Help please? Thanks

Asked by fannyvessaz 2 years ago

Last reply by fannyvessaz 2 years ago

  • Archived

Bookmarks gone. Backup is empty.

Firefox did some update and bookmarks disappeared. So I tried to restore the backup and it is also empty. In fact all the backups seem to not populate any bookmarks. I ha… (read more)

Firefox did some update and bookmarks disappeared. So I tried to restore the backup and it is also empty. In fact all the backups seem to not populate any bookmarks. I have another laptop and airdropped the backup file to that laptop to see if I could get the bookmarks back on firefox on there. It worth pointing out that firefox was not updated on my other laptop. When I tried to restore on the other laptop is erased the few bookmarks I had there but didnt give me the missing ones. So now I have 2 computers with no bookmarks.

Please help! Tried to restart , shut down, multiple times and nothing is working.

MacOS 10.13.6

Firefox updated to : 115.1.0esr (64-bit)

Asked by nohocondo 1 year ago

Last reply by nohocondo 1 year ago

  • Archived

Kludgy Firefox browser

I am getting SO tired of being told to stop or close the page THAT I AM USING to speed up my browser. How is that going to help anything? If I stop the page that I am U… (read more)

I am getting SO tired of being told to stop or close the page THAT I AM USING to speed up my browser. How is that going to help anything? If I stop the page that I am USING, then I cannot do what I want to do. How about you stop cramming in so much garbage that the browser cannot run properly?

And, yes, I know...this is an obsolete computer....so what?

Asked by thomasrose17 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Restore Tabs / Windows / Sessions / History

Dear Firefox, Yesterday 1-2-23 I lost my tabs. When I tried to restore them I followed the suggestions listed in "help". I clicked on the "menu" on the top right of my b… (read more)

Dear Firefox,

Yesterday 1-2-23 I lost my tabs. When I tried to restore them I followed the suggestions listed in "help". I clicked on the "menu" on the top right of my browser, found the "history" and selected it. The "restore" option did not appear. On my macbook pro 2012 os 10.13.6 I had 3 "desktop" selections. I had a browser window on each of the desktops that held multiple tabs. The third "desktop" was the "dashboard" which mostly had widgets. Somehow the browser window from one of the Desktops was applied to the dashboard and when I tried to remove it the result was that it closed and was removed from all desktops.

How can I find the sessions or tabs that were present on Jan 1 or before? I'm not that tech savy and would love to be able to speak with a real person that would be able to walk me through a solution if there is a solution.

Asked by mkress 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Change email

I need to change my email address, but my old one is no longer active so I can't receive the confirmation code that will be sent to it, nor can I receive a reply to this … (read more)

I need to change my email address, but my old one is no longer active so I can't receive the confirmation code that will be sent to it, nor can I receive a reply to this question. Firefox version 113.0.1; Operating system Mac OS x 10.13.

Asked by asa.peavy 1 year ago

Last reply by Dropa 1 year ago