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cannot see 3-dot menu in landscape mode

When i use mozilla in android 13 tablet, and i click on the 3-dot menu while the address bar is set to appear in bottom of screen, i cannot see the full 3-dot menu neithe… (read more)

When i use mozilla in android 13 tablet, and i click on the 3-dot menu while the address bar is set to appear in bottom of screen, i cannot see the full 3-dot menu neither can i scroll to the end of it -only half od it appears. When the address bar is set at the top of the screen,the problem does not exist in landscape view. Please fix it

Asked by hihiwi9231 1 week ago

Facebook only halfway works on Firefox

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no long… (read more)

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no longer could access my own page or the pages of friends. However, I could access some group accounts I'm associated with. On Safari, everything works fine. I suspect something must have been compromised during the data migration.

I deleted the Firefox app from my new computer and then reinstalled it but to no avail. When I'm in Facebook and try to access my page I get an error message. My OS system to up to date and apparently my Firefox is up to date as well. Any suggestions? Thanks

Asked by Joe Root 1 week ago

Firefox could not verify the authenticity...

Using Firefox mobile for android and GBoard. I've selected Firefox as my auto fill service. A few official apps (at least one banking app, for example) that I've downlo… (read more)

Using Firefox mobile for android and GBoard.

I've selected Firefox as my auto fill service.

A few official apps (at least one banking app, for example) that I've downloaded from the play store that report the following after I unlock and select the correct password:

"Firefox could not verify the authenticity of the application. Do you want to proceed with autofilling the selected credentials."

I can't seem to find any other report of this error so I'm curious what's going on.

Asked by pz 1 week ago

Full-screen video problem

I have read the thread for this similar problems, tried all the suggestions but I'm Still experiencing videos not staying full-screen. Is there any other solution to it? … (read more)

I have read the thread for this similar problems, tried all the suggestions but I'm Still experiencing videos not staying full-screen. Is there any other solution to it? This has started since yesterday but everything was fine before then.

Asked by ple4551 1 week ago

Last reply by Kiki 4 days ago

Background battery drain issues

I have noticed that for the past several months Firefox for Android begins draining my battery after being installed for around 2 weeks. I'm using a Google Pixel 7 (128GB… (read more)

I have noticed that for the past several months Firefox for Android begins draining my battery after being installed for around 2 weeks. I'm using a Google Pixel 7 (128GB) running Android 14 (AP1A.240405.002) in the UK.

At first, I thought this was being caused by an add-on, so I reinstalled without add-ons and slowly started enabling them day by day until I caught the culprit (which if I recall correctly was Dark Reader). However, even after I disabled the Dark Reader add-on the problem persisted, and no matter how many times I uninstalled and reinstalled the app, the background battery drain issues would eventually come back after ~2 weeks of being installed.

At present I have only three add-ons enabled in the browser: ClearURLs, Decentraleyes, and uBlock Origin. I have used these add-ons in the browser for years without any issues.

It's now got the point where I am so fed up with this issue and the need to constantly reinstall that I will be using a different browser for the time being until this is fixed. I really want to use Firefox as I use it on all my other devices, but this is too much of an issue for me to ignore.

I've included screenshots of my phone's battery consumption whilst I'm asleep, and whilst I'm watching Youtube on my TV over lunch. Both of these are times I'm not using Firefox.

Any help on this issue would be greatly appreciated.

Asked by Cameron Meldrum 1 week ago

New page asking if if I want to switch Firefox to another language.

For the past three days every time I initially open Firefox on my iPhone, I get a page that pops up. I'm assuming asking me if I want to switch my Firefox to a different … (read more)

For the past three days every time I initially open Firefox on my iPhone, I get a page that pops up. I'm assuming asking me if I want to switch my Firefox to a different language. I can't really tell what it's asking because it's in a different language. How do I stop this from happening? It is extremely annoying.

Asked by jkhcast 1 week ago

Automatically Open Email Links in Private Mode on Android

For some reason, when I click email links on my new Android, they open in non-private mode, and I have to clear the history when I leave those sites. Please provide inst… (read more)

For some reason, when I click email links on my new Android, they open in non-private mode, and I have to clear the history when I leave those sites.

Please provide instructions for automatically opening email links in private mode.

Thanks!

Asked by John Larson 1 week ago

Video lagging/stuttering after pausing it!

Dear Firefox team, Since the two or three latest Updates of your browsers, a strange bug occours everytime watching a video. When I pause it and let it play again, the v… (read more)

Dear Firefox team,

Since the two or three latest Updates of your browsers, a strange bug occours everytime watching a video. When I pause it and let it play again, the video goes under quite some lagging/stuttering. The audio is fine, but the video is not on screen is not. I have to go back on the video bar, so it runs smoothly again.

And before it comes, I already tried the usal methods, such as clearing the cache, clearing browser history, cookies, used privat tab, deibstalled adblocker etc. Nothing worked, and it happens even with different versions, such Firefox normal, nigtly, waterfox etc. And with every video player, not just a specific one. And I teued it on two different smartphones. Is there any solution or planning to fix this?

Asked by Sandkuschler 2 weeks ago

  • Archived

Possible text rendering glitch on Samsung Galaxy Tab A (2017) SM-T380 Android Tablet

Samsung Galaxy Tab A (2017) SM-T380 Android version: 9 Firefox 115.0.1 Only Addon is ublock origin I've had this problem for months now, but it was never as bad as it ha… (read more)

Samsung Galaxy Tab A (2017) SM-T380 Android version: 9 Firefox 115.0.1 Only Addon is ublock origin

I've had this problem for months now, but it was never as bad as it has become now on the latest Firefox 115.0.1 Android release. The issue would (seemingly) mainly occur on text heavy websites, like Wikipedia, but it never disrupted me enough to file a report until now. It's now happening on practically every website I can visit.

Basically, huge 'blocks' of websites will be 'blanked out', and the only way to potentially work around this is to pinch zoom until these 'blocks' get out of the way of the text/page elements they're obscuring. This isn't consistent however, so you can't reliably just pinch to zoom to a perfect level to have the page render all the way correctly, the 'blocks' will simply move to obscure other parts as you're zooming and trying to fix whichever specific portion of the screen you want to see properly.

So far I've tried disabling ublock origin for pages this was occurring on, clearing the program cache, restarting my phone, clearing all browser cache/history, toggling the different Accessibility options pertaining to page zoom, and none of these things have worked at all.

I've attached some screenshots of how this looks when zooming in. Other browsers (the Samsung browser, specifically) don't have this issue on this tablet, and I saw one google play store Firefox app review with my same device also mention having a similar sounding issue.

Anyone have any idea what the issue could be? If more screenshots from a different website are needed, or if I should have posted this elsewhere, please let me know.

Asked by yungtarp99 9 months ago

Last reply by Paul 9 months ago

  • Archived

truncated text with firefox 115.0.1 android 9

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by - pnystrom 7/22/21, 9:44 PM and moderated by Paul. Duc… (read more)

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by -

pnystrom 7/22/21, 9:44 PM

and moderated by Paul.

Duck Duck Go list of search results has missing text and blank space, for example. Same missing text happened with earlier version of Firefox but is worse with this version update. Have Motorola moto 6g play phone.

Asked by berg.eedward 9 months ago

Last reply by Garrett24 8 months ago

  • Archived

YouTube soft-crashes when going full screen sideways

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces ba… (read more)

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Asked by mariojothy 10 months ago

Last reply by hollandmk1 6 months ago

  • Archived

App "minimizes" when video goes fullscreen

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and t… (read more)

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and try full-screen again. It usually (maybe always) works the second time.

When it happens, I can briefly see the video go full-screen and rotate to landscape. When the view has disappeared the screen rotates back to portrait. Whenever a video stays in portrait mode when going full-screen, the problem does not occur.

Even when closing firefox, I can still hear the video. So I think it is related to this issue: [https://support.mozilla.org/en-US/que.../1420245]

What I have tried:

  • Switching versions of firefox, they all have the same issue; Firefox, Firefox Nightly, and Fennec.
  • Clearing cache and disabling add-ons has not worked, but seemed to make it happen less frequently for a while (not sure).
  • I tried activating automatic screen rotation, but this made the problem worse. It would then not work the second time and firefox would only display part of the website in the top right corner of the screen. Closing it and re-opening it multiple times did not work. I had to turn auto-rotate back off.
  • I'm using the KISS launcher. Tried switching to various other launchers, but it made no difference.


OS: Calyx OS 4.12 HW: FairPhone 4 Firefox: Fennec v116, Firefox Nightly Add-ons: uBlock Origin, Tampermonkey

Asked by levinj 8 months ago

Last reply by JambleScrambles 6 months ago

  • Archived

Nothing is loading--everything is gray

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other in… (read more)

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

Asked by Bill 10 months ago

Last reply by Paul 9 months ago

  • Archived

Sync and Save NOT THERE on iOS device

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which … (read more)

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which also does not work) from my iOS to my desktop in Firefox with no success. Could you please have instructions that pertain to your actual version of Firefox on iOS? Mine is up to date. I still need help. I have already synced manually, but that doesn't solve the issue.

Asked by laurie12 1 year ago

Last reply by Paul 1 year ago

Enable JavaScript

I'm trying to add a new Google Gmail account I just recently created to my iOS 17 iPhone 13Pro Gmail app and it's telling me I need to use a browser that has JavaScript e… (read more)

I'm trying to add a new Google Gmail account I just recently created to my iOS 17 iPhone 13Pro Gmail app and it's telling me I need to use a browser that has JavaScript enabled. I'm using Firefox as my default browser. How do I enable JavaScript so that Google will let me add my new email account?

Thanks for your help! Seems many have this problem and no answered in the support data base.

Bill

Asked by Bill Sopchak 5 months ago

Last reply by darmidal 2 months ago

  • Archived

Firefox iOS keeps logging me out

I assumed I posted this question before but I can‘t find it in the forums: Since some time (2-3 weeks?) Firefox on iOS keeps „logging me oug“ from any website I use. On… (read more)

I assumed I posted this question before but I can‘t find it in the forums:

Since some time (2-3 weeks?) Firefox on iOS keeps „logging me oug“ from any website I use.

On google every time I have to consent again, on my news site I have to re-sign in every time to use my subscription …

I am not using the private mode nor have I set to clean everything after closing anywhere (or I don‘t know where to set this).

I am syncing with firefox sync and on my desktop all is just fine. But on iOS it‘s so annoying I am about to drop firefox.

Is there anybody who‘s got an idea what is going on or how I can change this? I uninstalled the App, it‘s automatically kept updated, newest iOS and newest firefox iOS version installed. Nothing helps and cannot find any setting explaining this.

Thanks in advance!

Asked by marco79 8 months ago

Last reply by Medhasree Suram 8 months ago

  • Archived

missing 'sync and save data' option ver.113 on android

Please help. My seamless syncing is not seamless. Laptop has win11, version 114, all the necessary options, but my phone has no in-browser scan accessed through the miss… (read more)

Please help. My seamless syncing is not seamless. Laptop has win11, version 114, all the necessary options, but my phone has no in-browser scan accessed through the missing 'sync and save data' option. I remain a loyal (2004) user. Thank you

Asked by Michele 10 months ago

Last reply by Richard 10 months ago