All Products Support Forum

Can not save images from Google Images, by holding down on the image, and then tapping save image. The menu simply does not pop-up. Holding down on the image results in selection of the image description below. Sometimes you can not save it form the website either, but that is because of website configuration and you can not save it on other browsers, but on other browsers you can save from Google Images by holding down on an image, so it is only the issue of Firefox and not the Google Images website. This issue seems to be present for over 2 years based on online feedback, and it is still not fixed.

Hi, my Firefox on my iPhone was updated on the latest version (116.0), and upon opening it after the update, I realized all of my open tabs were completely gone! This includes the private browsing tabs, which typically persisted from opening to opening of Firefox. Every tab, both normal and private browsing, is now gone. How can I restore them? I've *never* had any issues with any prior Firefox iOS update before!

This is critical to me; thank you for your help in any way, whether that be it through my synced account (which also lost the open tabs, from what I can see) and/or anything else.

On a previous version (don’t remember which one) I was able to add the URL search query of MetaGer as a custom search service. After having installed the last version (103.0), I tried to add the URL of Startpage but when I tap on button the app crashes completely and closes

Hello there, I've noticed that sometimes when I type a letter into the search bar it suggests a URL for a website I've never visited or searched for before. I've attached a screenshot of this happening when I type the letter "u" into the search bar despite never having visited or searched for that website. Does anyone know why this is happening? I know I can turn off all site suggestions in the settings but I was wondering why sites are popping up that I've never visited.

Hi,

My apps are automatically updating so I cannot tell what triggered these crashes. But Firefox now crashes continuously, as soon as I start the app.

I am running an up to date iOS 15.6 on iPhone XS.

It is impossible to use Firefox on my iPhone, not even for one second.

I hope you can fix this.

Crashing when ever upload any file to website, already given all permission (storage also)

log :

5b098f11-bfb4-48b6-b037-ba58142b0e6a java.lang.RuntimeException: Failure delivering result ResultInfo{who=null, request=7113, result=-1, data=Intent { dat=content://com.android.externalstorage.documents/document/0147-1DEB:Profile.pdf flg=0x1 }} to activity {org.mozilla.firefox/org.mozilla.firefox.App}: java.lang.SecurityException: com.android.externalstorage has no access to content://media/0147-1deb/file/3242

java.lang.RuntimeException: Failure delivering result ResultInfo{who=null, request=7113, result=-1, data=Intent { dat=content://com.android.externalstorage.documents/document/0147-1DEB:Profile.pdf flg=0x1 }} to activity {org.mozilla.firefox/org.mozilla.firefox.App}: java.lang.SecurityException: com.android.externalstorage has no access to content://media/0147-1deb/file/3242 at android.app.ActivityThread.deliverResults(ActivityThread.java:5864) at android.app.ActivityThread.handleSendResult(ActivityThread.java:5903) at android.app.servertransaction.ActivityResultItem.execute(ActivityResultItem.java:54) at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45) at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135) at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2438) at android.os.Handler.dispatchMessage(Handler.java:106) at android.os.Looper.loopOnce(Looper.java:226) at android.os.Looper.loop(Looper.java:313) at android.app.ActivityThread.main(ActivityThread.java:8663) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:567) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1135) Caused by: java.lang.SecurityException: com.android.externalstorage has no access to content://media/0147-1deb/file/3242 at android.os.Parcel.createExceptionOrNull(Parcel.java:2437) at android.os.Parcel.createException(Parcel.java:2421) at android.os.Parcel.readException(Parcel.java:2404) at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:190) at android.database.DatabaseUtils.readExceptionWithFileNotFoundExceptionFromParcel(DatabaseUtils.java:153) at android.content.ContentProviderProxy.openTypedAssetFile(ContentProviderNative.java:780) at android.content.ContentResolver.openTypedAssetFileDescriptor(ContentResolver.java:2034) at android.content.ContentResolver.openAssetFileDescriptor(ContentResolver.java:1849) at android.content.ContentResolver.openInputStream(ContentResolver.java:1525) at mozilla.components.browser.engine.gecko.prompt.GeckoPromptDelegate.access$toFileUri(GeckoPromptDelegate.kt:22) at mozilla.components.browser.engine.gecko.prompt.GeckoPromptDelegate$onFilePrompt$onSelectSingle$1.invoke(GeckoPromptDelegate.kt:4) at mozilla.components.feature.prompts.file.FilePicker$onActivityResult$1.invoke(FilePicker.kt:25) at mozilla.components.feature.prompts.PromptFeatureKt.consumePromptFrom(PromptFeature.kt:9) at mozilla.components.feature.prompts.PromptFeature.onActivityResult(PromptFeature.kt:18) at mozilla.components.support.base.feature.ViewBoundFeatureWrapper.onActivityResult(ViewBoundFeatureWrapper.kt:3) at org.mozilla.fenix.browser.BaseBrowserFragment.onActivityResult(BaseBrowserFragment.kt:6) at org.mozilla.fenix.HomeActivity.onActivityResult(HomeActivity.kt:5) at android.app.Activity.dispatchActivityResult(Activity.java:8659) at android.app.ActivityThread.deliverResults(ActivityThread.java:5857) ... 13 more

Hi there

On some sites I use, their aps are next to useless as are their mobile sites. I want to be able to access the REAL websites but when I change the URL (e.g. change m.twitch.tv to just twitch.tv) it simply redirects to the mobile site again. How can I force it to show me the full web page instead please ?

Many thanks

Zoe

Our newsportal website Uttorbongo Protidin https://24x7upnews.com is loading problem in firefox,what can we do?

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you

Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro

I have probably over 1000 tabs on my Android that I wanted to start to bookmark in my desktop. I find that most of them are inactive now, which I appreciate the intent, but I never asked for. Now when I have time to deal with them, I have tried multiple ways to bring them to my computer or bookmark them from my phone, but nothing seems to work. It doesn't seem like there is much of anything that you can do with inactive tabs even if you share them to your desktop.

It is my understanding from trying to research this, that the Collections you create on your phone are not synced to my Firefox account so that doesn't seem helpful. Is there an extension that could solve this for me? It doesn't work to try to bookmark them from my phone because they don't show up in my desktop bookmark folder that I assigned.

The thing that has worked best so far is to Share my tabs to a temporary folder [Phone Inactive Tabs] on my desktop then search (for example: recipe) then open some in tabs and bookmark them. However, after I have categorized them into the proper bookmark folder (Food/Recipes), they disappear from that folder when I try to delete them from my temporary folder. It does the same thing if I save tabs into OneTab first.

Can someone please help me so that I don't lose years of things that I really want to keep? I would appreciate it! It would be helpful if I could even share all my inactive tabs (or even URLs) into a folder on my desktop so that I could search and bookmark them at a later time without it deleting all that work. Thanks in advance!

Hi,

I'm using Linux and the distrib has inclueded ff 91.12. It has remote debugging in it. I would like to try it but I see I have to install this version of android ff to my device to work.

Where can I found safe/virus free older versions?

I have android-sdk/android studio installed to Linux and works well. Can I download ff android source somewhere or isn't it open source?

Ty

I want to add a bookmark to a URL on my android home page. only shortcuts option appears.. and no shortcuts is not what I need/want... also please add more slots to shortcuts, like the entire home screen from firefox browser.

I have recently updated my OS (Android) and reinstalled Firefox. I am now unable to sign in (only on THIS PARTICULAR smartphone). After entering my email and password Firefox redirects me to the accounts settings page and everything seems fine. However when I tap on menu button I still get the "Sign in to synchronise" prompt. Any help would be greatly appreciated.

I've lost the Edit option in my bookmarks. If I go to bookmarks and select a bookmark the only options I get are "open", "open in private tab" and "delete". No edit option. Any help? Thanks Latest 104.1.0 (Build #2015898515),

Hello,

Today I wanted to switch from Chrome to Firefox(103.2.0) on my mobile and after logging in everything seemed fine until I had to login into an account. I discovered that none of my saved logins have been synchronised. On desktop I use Firefox(104.0)

• I do not use a master password
• I tried to synch manually through settings
• The browsers across all platforms are up to date

How can I synch my content through my Firefox account?

Thanks.

On any site I have tried (including this one right now) the Enter button of my digital keyboard does nothing. I am on a Kindle Fire HD 8 (7th generation). The Enter button works just fine in other apps, and worked in the browser apps I used before Firefox. I just checked and it's still working in the native Silk browser.