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  • Archived

Firefox turns off my GPU when hardware acceleration is on AND it broke my High Sierra install!

Hi, I was helping out a client and found a weird issue. 2010 iMac, 16GB RAM, 500GB SSD, clean install of OS X High Sierra. This Mac passes all Apple Hardware Tests, the S… (read more)

Hi,

I was helping out a client and found a weird issue.

2010 iMac, 16GB RAM, 500GB SSD, clean install of OS X High Sierra.

This Mac passes all Apple Hardware Tests, the SSD is new, the RAM is good, the GPU is fine as well.

I can run Chrome or Safari with a dozen or more tabs open running video and it's fine. I have 6 Adobe CS apps open and testing, it's fine.

As soon as I run Firefox and have more than 3 tabs going. the screen goes black or I get the scrambled pink and green video artifacts that point at a failing GPU.

Stranger still... with zero other apps installed or system add-ons running, the third time I was able to replicate the behavior, I restarted... and the High Sierra install was broken and I had to reinstall clean from scratch. (A huge waste of my time by the way).

I did find the black screen issue in your forums:

https://support.mozilla.org/en-US/questions/1219380#answer-1116117

I turned off hardware acceleration, I am running the current video drivers for this Radeon card.

I burned an entire day of my life troubleshooting this issue. Because it presented itself as a GPU issue and these 2010 iMacs eventually cook their GPUs, I started there... because I'm not a daily Firefox user, it never occurred to me that your software was at fault.

Because I don't want to test your myriad solutions to get back to zero, my recommendation to my client is to not use your product in it's current incarnation on older hardware. As I stated before, Chrome and Safari current versions cause zero problems and frankly, that's a quicker fix.

Asked by bobdow 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Pink dots and lines after update to 64.0

Hi! After update to ver.64.0 I have problem with pink(or purple) dots and lines in images. I got it only in ver 64.0 for Mac OS, in previous versions everything good. I d… (read more)

Hi! After update to ver.64.0 I have problem with pink(or purple) dots and lines in images. I got it only in ver 64.0 for Mac OS, in previous versions everything good. I deleted my profile, restarted the browser without add-ons, but it did't help.

Asked by krealz 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox suddenly keeps on crashing on all websites

suddenly all websites instantly crash on the latest version of firefox, including the addons.mozilla.org website crash id report: https://crash-stats.mozilla.com/report/i… (read more)

suddenly all websites instantly crash on the latest version of firefox, including the addons.mozilla.org website

crash id report: https://crash-stats.mozilla.com/report/index/5de05ab1-8001-4ddb-9a5e-001eb0190312

Asked by davisr64yt 1 year ago

Last reply by cor-el 1 year ago

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (read more)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 4 months ago

Last reply by FredMcD 4 months ago