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Browser extensions not working

Hi, I'm using some typical browser extensions (lastpass, HTTPS Everywhere, Privacy Badger, etc.), but all of buttons stopped operating. When I click them, nothing happens… (read more)

Hi, I'm using some typical browser extensions (lastpass, HTTPS Everywhere, Privacy Badger, etc.), but all of buttons stopped operating. When I click them, nothing happens, clicking just makes the icon be shaded like it's pressed. I tried updating the browser, signing out&in, removing, loading and enabling them again. Nothing works. Most frustrating is the lastpass extension, as I actually use it almost daily.

Also I assume that one can't contact mozilla directly about these bugs/issues, only this community chat?

Asked by pihlapa 5 months ago

Last reply by zeroknight 5 months ago

Freeze on link creation

When I create an email and attempt to insert a link, the message pane will freeze up. Been ongoing for several weeks now. It has forced me to use another client as we ca… (read more)

When I create an email and attempt to insert a link, the message pane will freeze up. Been ongoing for several weeks now. It has forced me to use another client as we can not create any emails with links and that is critical. Version 120.ob1 32 bit Windows 10 PC (no changes made to anything prior to issue.

Asked by Roger Bunch (Grub Runner Food Delivery) 5 months ago

Last reply by sfhowes 5 months ago

Downloads only complete when in "Troubleshoot Mode"

When trying to download something, I have to use "Troubleshoot Mode" Downloads fail to complete when in "Regular" mode. Does anyone have any clue what might be causing th… (read more)

When trying to download something, I have to use "Troubleshoot Mode" Downloads fail to complete when in "Regular" mode. Does anyone have any clue what might be causing the problem?

Asked by big962003 5 months ago

Last reply by Terry 5 months ago

Firefox Instantly Closing

Whenever I try to launch Firefox, a blank window opens and immediately closes instead of the actual browser. This happens no matter how many times I try, even if I restar… (read more)

Whenever I try to launch Firefox, a blank window opens and immediately closes instead of the actual browser. This happens no matter how many times I try, even if I restart my computer. In case it's relevant, I'm using Windows 10.

Asked by Mileslove123456789 5 months ago

Last reply by zeroknight 5 months ago

embedded audio players and youtube consistently buggy

I posted about it in a review, and per request, am restating the issue here: the Firefox for Android app has consistent and ongoing issues with embedded audio players/em… (read more)

I posted about it in a review, and per request, am restating the issue here:

the Firefox for Android app has consistent and ongoing issues with embedded audio players/embedded audio files (most often file types hosted on dropbox and embedded on a secondary website) where the audio file will either not load at all, refuse to download because it has timed out the file without playing, or stop half way through and refuse to reload.

So far, I've had about a 30% success rate with using these embedded audio players across platforms, with the specific websites themselves looking into broken links and finding no issue.

On the same vein, YouTube as used through the mobile browser, while more successful, seems to struggle to load the page while scrolling, and occasionally stops playing videos altogether, even when reloaded and hard restarted.

Asked by Sabra Schirm 5 months ago

Last reply by Paul 5 months ago

Firefox does not play videos on after Ubuntu upgrade

A few days ago Ubuntu (22.04 LTS) showed me a message saying I can upgrade my OS (or something along those lines). I click on agree (any button that would let me proceed)… (read more)

A few days ago Ubuntu (22.04 LTS) showed me a message saying I can upgrade my OS (or something along those lines). I click on agree (any button that would let me proceed) and the upgrade took place (without restarting). Along with the upgrade Firefox was also updated to its latest version at the time (119.0). Since then, videos on Twitter play but without sound. On some other websites also none of the videos play. On YouTube, Firefox shows me a message saying "To play video, you may need to install the required video codecs" but the videos play fine; I haven't tried other websites but I assume all would have some issues. Google Chrome however doesn't have this issue and all videos play without any issues.

Note that I have not restarted my computer since the upgrade. I doubt this could be an issue but please let me know if you think this could be the issue.

I did the followings and restarted Firefox but none have worked so far for Twitter and some other random websites that I come across, but they resolved the issue for YouTube and now YouTube videos play, although I still get that codec message at the top of the tab:

sudo apt-get install ffmpeg sudo apt install ubuntu-restricted-extras sudo apt install libavcodec-extra

Someone told me this is because the default Firefox on Ubuntu 22 comes as a snap package and I should install the APT package manually instead so that it works. I prefer not to do this because I have lots of tabs open and have manually changed lots of the settings (including in about:config) that I want to preserve. I would also like to preserve the history of visited websites and keep the current cookies (don't really want to keep entering username/password on the same websites again). So the best way for me is to fix the issue for the default Firefox on Ubuntu 22.

Could you help me figure out what I should do to fix this issue?

Asked by Warrior 5 months ago

Last reply by zeroknight 5 months ago

thunderbird 115.4.1

My colleague has updated his thunderbird to version 115.4.1. He As operating system he has windows 11 Home Version 22H2. His "old" thunderbird worked perfectly. Now he h… (read more)

My colleague has updated his thunderbird to version 115.4.1. He As operating system he has windows 11 Home Version 22H2. His "old" thunderbird worked perfectly.

Now he has the following problem: If he writes an e-mail, the "send" button is missing. I've found nothing but a solution in my research. However, he can easily receive e-mails.

Do what?

Asked by ppf3 5 months ago

Last reply by Googlethunderbird 5 months ago

Scrolling doesnt work in Firefox Build 119.0 for me

Since Mozilla released the 119.0 build of Firefox, I have noticed that scrolling Youtube Shorts doesn't work. I can watch the first short and scroll to the second but try… (read more)

Since Mozilla released the 119.0 build of Firefox, I have noticed that scrolling Youtube Shorts doesn't work. I can watch the first short and scroll to the second but trying to scroll past that causes the video to jump back up to the first video. The same thing happens when I try to scroll through emails using my ISP web based email client. I can see the first five emails on the list but if I try to scroll further it jumps back up to the first five. I have tried refreshing Firefox and I have tried using the trouble shooting option under help and the scroll issues still happened in both. I have this issue on my laptop as well as this desktop and I even installed a different browser and in that browser scrolling works fine in both Youtube and the web based email client. I was unsure where to report this to Mozilla so I thought I would try here to see if anyone can help.

Asked by Gerald R 5 months ago

Last reply by zeroknight 5 months ago

Thunderbird Version 115 automatically scrolls, after 30 seconds to the top of email without touching the mouse

After upgrading to Thunderbird 115 I've tried reading a long email scrolling down to view the lower half. After about 30 seconds it Thunderbird automatically scrolls up t… (read more)

After upgrading to Thunderbird 115 I've tried reading a long email scrolling down to view the lower half. After about 30 seconds it Thunderbird automatically scrolls up to the top of the email again and again without even touching the mouse. Thus making it difficult to read the entire email.

This version of Thunderbird is installed on a Macbook Computer booting up to Windows 10 operating system.

I've tried turning off auto scrolling and hardware acceleration with no change in behavior.

Should I roll back to an older version of Thunderbird or does anyone have a solution to try?

Thanks you for any suggestions.

Asked by totrox 5 months ago

Last reply by Toad-Hall 5 months ago

115 seems much more sluggish overall than previous versions

Just about everything seems slower with 115 from sorting a large column, loading emails at startup, opening an email in a new window, etc. How can I troubleshoot this? th… (read more)

Just about everything seems slower with 115 from sorting a large column, loading emails at startup, opening an email in a new window, etc. How can I troubleshoot this? thanks, todd

Asked by todd31 5 months ago

Last reply by Wayne Mery 5 months ago

Google apps dots not showing up on FF home page.

Can't get to Google apps from google home page. Dots for Google apps not there. Only way they appear is to search for something. Otherwise you can't get to apps (no nine … (read more)

Can't get to Google apps from google home page. Dots for Google apps not there. Only way they appear is to search for something. Otherwise you can't get to apps (no nine dots) or even sign in to google. Nosigh-in box either on first open of browser. Thanks for the help.

Asked by mnorman 5 months ago

Last reply by cor-el 5 months ago

Thunderbird

After updating Thunderbird, I can't see my email. There are no emails or even accounts, although there are messages in the program settings and messages are downloaded in… (read more)

After updating Thunderbird, I can't see my email. There are no emails or even accounts, although there are messages in the program settings and messages are downloaded in the background.

Asked by andyfoto 5 months ago

Last reply by Wayne Mery 5 months ago

Please reinstate media blocking

Woke up this morning and my stupid phone had updated to the new, awful, Firefox on Android: ‎ 119.0 (Build #2015980915), 367d60e851+ GV: 119.0-20231019122658 AS: 119.0 … (read more)

Woke up this morning and my stupid phone had updated to the new, awful, Firefox on Android: ‎ 119.0 (Build #2015980915), 367d60e851+ GV: 119.0-20231019122658 AS: 119.0


To my horror I was seeing images on webpages, totally ruining my browsing experience. The main reason I use firefox on Android is because it allows me to turn off media. I don't want to see any of that, almost always entirely irrelevant, distraction. Now I'm going to have to use Samsung internet and continually click reader mode. This is NOT about ad blocking, it is not about saving data. It is about drastically improving the browsing experience. Please reinstate blocking of all images and videos.

Asked by Brendan 5 months ago

Last reply by Paul 5 months ago

Duplicate messages for pop gmail account. [was So when is the very nice team from Thunderbird gonna solve duplicates issue at once and for all?]

So when is the very nice team from Thunderbird gonna solve duplicates issues once and for all? ** Mailer service is gMail. Incoming as normal as POP3. Never see d… (read more)

    • So when is the very nice team from Thunderbird gonna solve duplicates issues once and for all? **

Mailer service is gMail. Incoming as normal as POP3. Never see duplicates at my mail account service gMail. Thunderbird version is 115.4.1 (64-bit). Platform is MacBook Pro. OS is Apple macOS Ventura Version 13.6.1 (22G313)

    • Or should I trash Thunderbird for ever? **

Joke, but we all need to have a certain grade of stability. Tired of suffering the nasty issue. Happening as of now since months ago.

Love Thunderbird, guys please commit. Cheers

Asked by eduardo.carriles 5 months ago

Last reply by Wayne Mery 3 months ago

New problem with videos continuously buffering

Hi -- I hope someone can help with this recent problem that has cropped up. Videos that are supposed to be autostart, such as news stories embedded on pages of news sites… (read more)

Hi -- I hope someone can help with this recent problem that has cropped up. Videos that are supposed to be autostart, such as news stories embedded on pages of news sites or video feeding into a side panel on a college sports site I frequent are just continually in buffer mode with the little spin icon in the middle of the screen. This also happens with some, but not all, YouTube videos.

This is a recent development and I didn't do anything to change my setup. I did try updating to make sure I have the most recent version of Firefox, so that's been accounted for. If I close out Firefox and come back to it after a couple of minutes, the problem is cleared, but it only lasts a little while before it begins once again.

Any suggestions? Thanks!

Asked by chasingthegolfmuse 5 months ago

Last reply by cor-el 5 months ago

Firefox no longer opens previous session

Firefox no longer opens my previous session when re-opening the browser. "Open previous windows and tabs" is checked in the general of browser settings, but no longer per… (read more)

Firefox no longer opens my previous session when re-opening the browser. "Open previous windows and tabs" is checked in the general of browser settings, but no longer performs a such. Was never an issue until a few days ago.

Asked by bheffe 5 months ago

Last reply by cor-el 5 months ago

Is there a way to turn on pagination? Or a plan to implement it?

I have never needed to see every single email in my inbox when I first open Thunderbird but I'd assume it trying to load everything is why it freezes for a few minutes ev… (read more)

I have never needed to see every single email in my inbox when I first open Thunderbird but I'd assume it trying to load everything is why it freezes for a few minutes every time I open it.

Asked by brazenbountifulbears 5 months ago

Last reply by christ1 5 months ago