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YouTube Video GPU Decoding only works in Troubleshooting Mode

I recently upgraded graphics cards from an Nvidia GTX 1080 to an AMD 6900XT. Since then I noticed video stuttering on YouTube while playing 4k videos, especially noticeab… (read more)

I recently upgraded graphics cards from an Nvidia GTX 1080 to an AMD 6900XT. Since then I noticed video stuttering on YouTube while playing 4k videos, especially noticeable at 4k/60FPS (example video ). Prior to the upgrade, I was not experiencing issues.

I monitored task manager as the video was playing to see CPU usage, which was sitting at 25% (4 core 8 thread CPU). GPU usage was fluctuating from 1-3%.

I tried resetting all the changed configuration options in about:config, removing all add-ons, "Refreshing" Firefox, and ultimately uninstalling and reinstalling. Nothing has worked so far except for "Troubleshooting mode" in about:support. In that mode, I experience no stuttering and GPU usage rises to 25-35% with the video playing, even before I reinstalled.

This most likely isn't a networking issue as the "Stats for nerds" option on the YouTube video shows I have 10-20s of buffer while the video is still stuttering.

I would like to find out what's different about Troubleshooting Mode that is not giving me the same problem while in "Normal Mode". Any advice?

Asked by Jacob 2 years ago

Answered by Jacob 2 years ago

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Firefox blocks FedEx tracking

Hello, I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites. Right now it is … (read more)

Hello,

I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites.

Right now it is FedEx that comes to mind again as I kept checking for tracking of packages shipped to me since receiving the tracking info. I queries consistently returned the error message "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

Thinking maybe the website was having issues or maintenance (and forgetting I had the same issue with FedEx website the last time I tried tracking there in Firefox), I kept "trying again later".

Then I opened my Avast browser and pasted the same url there and, sure enough, received this report on the display:

Travel History Date or Time City & State Status Monday, April 18, 2022 9:47 PM SPARROWS POINT, MD Departed FedEx location Sunday, April 17, 2022 1:49 PM Shipment information sent to FedEx

I have tried disabling the extension NoScript as well as turning off the "Enhanced tracking protection" and allowing permissions for the FedEx site with no improvement.

I copied and pasted the RAW data as well as the text version from the "about:support" page to send you.

Any suggestions to fix this?

Thank you, Keith McNabb

Asked by kemcnabb 2 years ago

Answered by kemcnabb 2 years ago

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Downloaded files are being downloaded twice even when using Always Ask option for all file types.

I have always set my option for all download file types to "Always Ask" and now Firefox not only asks me where I want to save the downloaded file, but also downloads a co… (read more)

I have always set my option for all download file types to "Always Ask" and now Firefox not only asks me where I want to save the downloaded file, but also downloads a copy to the Windows Download folder. Why am I getting double downloads? I only want one copy of a downloaded file, not two copies. Now I have to go to my Windows Download folder and delete the duplicate downloaded files. My question is, if my Firefox download option is set for all file types to "Always Ask", then why are you downloading the file twice??? I have specific folders where I want files to reside. I don't want to have to remember to go to my Windows Download folder and delete the duplicate files. How can this duplicate file download problem be fixed?

Long time user, Leo

Asked by bussysconsultant 1 year ago

Answered by James 1 year ago

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Websites are not compatible with Firefox Browser ..... WHY?

More and more I'm having to go to other browsers like Chrome or Edge to open certain websites as they do not work through the Firefox browser. Why is this and how can i g… (read more)

More and more I'm having to go to other browsers like Chrome or Edge to open certain websites as they do not work through the Firefox browser. Why is this and how can i get them to work before i change browsers permanently?

Asked by Steve 2 years ago

Answered by Steve 2 years ago

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Middle Mouse opens link in 2 tabs / closes 2 tabs constantly

Hi Firefoxes! I updated to the latest and greatest 99.0.1, whenever i use the middle mouse button it opens every link in 2 tabs. Also when i middle mouse on a tab, 2 tabs… (read more)

Hi Firefoxes! I updated to the latest and greatest 99.0.1, whenever i use the middle mouse button it opens every link in 2 tabs. Also when i middle mouse on a tab, 2 tabs are closed. Anyone came along this bug? Restarting FF and Windows did not help. Trying to get my notebook charged and check it on my macbook.

TYVM! Best regards, -John.

Asked by rayben1 2 years ago

Answered by rayben1 2 years ago

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past searches being saved even while private browsing

Hello! I always use private browsing so I thought that my history was totally not being saved, but discovered recently that when I started to type within the search fiel… (read more)

Hello!

I always use private browsing so I thought that my history was totally not being saved, but discovered recently that when I started to type within the search field, that many of my past searches were listed in the search field with the type highlighted in purple. I had to manually go in and delete all of these past searches. I don't want any search history to be saved. Is there a setting in preferences that I'm somehow missing? Why is Firefox saving these past searches if I have it set to Always Use Private Browsing?

Thank you!

Asked by amygrams7 1 year ago

Answered by amygrams7 1 year ago

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Mozilla Firefox - Manage Bookmarks - Default Folder

Using Firefox version 99.0 (64bit). When I click "Bookmarks / Manage Bookmarks, the listing defaults to the "Other Bookmarks" folder. I would like it to default to the … (read more)

Using Firefox version 99.0 (64bit). When I click "Bookmarks / Manage Bookmarks, the listing defaults to the "Other Bookmarks" folder. I would like it to default to the "Bookmarks Menu" folder. How do I make it do that?

Asked by gtadamsesq 2 years ago

Answered by cor-el 1 year ago

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Google drive + documents (sheets) are not loading

My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheet… (read more)

My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheets document URL into the search bar and hit enter. After the reloading icon animates, I stay on the new tab page and the url just sits there. The debug console shows 1 GET request that is timed out (picture also attached).

I can fix the issue by completely closing all firefox windows and opening again, but it will disconnect me after some minutes.

Asked by isaac.beckie 1 year ago

Answered by Terry 1 year ago

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Logging into TikTok on desktop

Hi After updating to version 99.0. When I try to log into TikTok. This is what I get ( Continue on the TikTok App....For security purposes, continue on the TikTok App.… (read more)

Hi After updating to version 99.0.

When I try to log into TikTok. This is what I get ( Continue on the TikTok App....For security purposes, continue on the TikTok App. Don't have it installed? Text yourself a link to download your app )

I am using Windows 10 Pro on a desktop. When l log in using chrome,I am taking to TikTok web page. I am using same extensions in FF and Chrome.

Cheers

Asked by pedropete 2 years ago

Answered by pedropete 2 years ago

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Cannot play CNN videos

I cannot play CNN videos in Firefox. They will not start. I can play them in Microsoft Edge and on my iPhone. I can play other videos in Firefox from, say, YouTube. It's… (read more)

I cannot play CNN videos in Firefox. They will not start. I can play them in Microsoft Edge and on my iPhone. I can play other videos in Firefox from, say, YouTube. It's just CNN that seems to be the problem. I have a Windows 10 PC.

Asked by Hewitt Rose 1 year ago

Answered by Hewitt Rose 1 year ago

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Font size became tiny since yesterday

Hi! Since yesterday, in Outlook, my font size became very tiny for subjects and categories. I can barely see it. Can you please restore them to normal sizes?? I am de… (read more)

Hi! Since yesterday, in Outlook, my font size became very tiny for subjects and categories. I can barely see it. Can you please restore them to normal sizes?? I am desperate trying to read them. Thank you! Shirley Savva

Asked by ShirleySavva 2 years ago

Answered by cor-el 2 years ago

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How do I search only specific folders when using the bookmarks searchbar?

Whenever I use the searchbar in the bookmarks manager, it always searches all of my bookmarks, but sometimes I might only want to search for that query within a specific … (read more)

Whenever I use the searchbar in the bookmarks manager, it always searches all of my bookmarks, but sometimes I might only want to search for that query within a specific folder. Is there any way to limit a bookmarks search to only a specific folder rather than the entirety of my bookmarks?

Asked by tfaholic09 2 years ago

Answered by cor-el 2 years ago

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Word file has no application to open it.

I download then open many student files each day. PDFs open fine automatically, but never Word files. In the Applications settings dialog, I have tried to choose the file… (read more)

I download then open many student files each day. PDFs open fine automatically, but never Word files. In the Applications settings dialog, I have tried to choose the file format docx and doc. But neither are recognised as a valid file type. I realise that Microsoft is a bully and Mozilla may be trying to discourage its use, but I and the students are stuck with Word. How come docs and doc are invalid and how can I persuade Firefox to open them?

Thank you

Asked by cvhorie 2 years ago

Answered by cor-el 2 years ago

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Google map iframes not displaying in FF 99.0.1

MacOS Monterey 12.3.1 FF 99.0.1 Have tried clearing Cache, Cookies, Troubleshoot mode. Google Maps > Search > Share > Embed a Map, the map to be embedded is not… (read more)

MacOS Monterey 12.3.1 FF 99.0.1 Have tried clearing Cache, Cookies, Troubleshoot mode.

Google Maps > Search > Share > Embed a Map, the map to be embedded is not displayed (likewise when embed is pasted into Wordpress page, for example)

While same procedure in Safari or Brave works as expected (map to be embedded is displayed in Google maps and embed code displays map in webpage using Brave or Safari).

From the Google Maps page > share > Embed a map > right click This Frame > Open in new tab And then looking in the Console. There are a few other ignored errors but then this...

Loading failed for the <script> with source “https://maps.googleapis.com/maps/api/js?client=google-maps-embed&paint_origin=&libraries=geometry,search&v=3.exp&language=en&region=us&callback=onApiLoad”.

Asked by woolwit 1 year ago

Answered by woolwit 1 year ago

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Unable to play Twitter/Reddit/Facebook Video and GIFs on Firefox 99.0.1 (64-bit)

I have fedora 36 Linux on my laptop and I have installed Firefox from the software store. The version in Help>About>About Firefox shows 99.0.1 (64-bit). I am able … (read more)

I have fedora 36 Linux on my laptop and I have installed Firefox from the software store. The version in Help>About>About Firefox shows 99.0.1 (64-bit).

I am able to play videos on Youtube but no video or GIF is playing on Twitter/Reddit/Facebook.

I have installed media codecs as per this fedora help

My autoplay setting look like as per the attached image. I do not have any extensions except Bitwarden on Firefox.

I also tried playing videos on Firefox 100 by downloading it directly from firefox website but faced the same issue.

Asked by Bhanu Magotra 1 year ago

Answered by Bhanu Magotra 1 year ago

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Download "Always Ask"

I've always used the "Always ask you where to save files" option when downloading. Recently (beginning of April 2022), files go directly to the Downloads folder. The "A… (read more)

I've always used the "Always ask you where to save files" option when downloading. Recently (beginning of April 2022), files go directly to the Downloads folder. The "Always ask" option is still selected in Settings.

I've tried un-selecting and re-selecting, restarting Firefox, restarting my computer - basically every iteration of 'turn it off and on again' that I can think of.

Asked by denny.stephen 2 years ago

Answered by Terry 1 year ago

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Firefox Stickers

Hello ! After getting my laptop fixed i lost my Firefox stickers:( I want to support Firefox. How can I get some stickers ? I'm located in Thanks … (read more)

Hello !

After getting my laptop fixed i lost my Firefox stickers:( I want to support Firefox. How can I get some stickers ? I'm located in

Thanks

Asked by coolrunnings21 1 year ago

Answered by James 1 year ago

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YouTube 4K video playback performance issue on Windows 11

I had been using Firefox browser for awhile, but because of playback performance issue, I have to using another browser just for video playing, especially for 4K video. … (read more)

I had been using Firefox browser for awhile, but because of playback performance issue, I have to using another browser just for video playing, especially for 4K video.

Compared to Edge, Firefox seems taking more resources to playback the YouTube video and more heat. When look at the Task Manager, the Video Processing is 0%, and GPU is running significantly more resources on '3D'.

Asked by mingsun123 2 years ago

Answered by mingsun123 1 year ago