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When importing data from Chrome to Firefox, why am I NOT given the option to import my passwords?

There are a million support articles on this and other sites that show all the steps to importing your passwords from Chrome to Firefox, and they usually include a screen… (read more)

There are a million support articles on this and other sites that show all the steps to importing your passwords from Chrome to Firefox, and they usually include a screenshot that is identical to the one I've included, except for they also have a box you can check to import passwords. I successfully imported my cookies, browsing history, and bookmarks, but there was no passwords box for me to check and I haven't been able to import my passwords. Why is it that option not showing up for me?

Asked by jjj123 11 months ago

Last reply by McCoy 11 months ago

Slow download in Firefox

I test my speed. With firefox download speed are 341.9 Mbps , and with Chrome download speed are double 697.0 Mbps. I try refresh firefox, update firefox, reset to defaul… (read more)

I test my speed. With firefox download speed are 341.9 Mbps , and with Chrome download speed are double 697.0 Mbps. I try refresh firefox, update firefox, reset to default, remove and reinstal in other folders, upgrade to win10, but nothing work. My PC is HP Z400, with Win 7 x64 , with SSD, conection to internet is gigabit

Asked by office.copyservice 5 months ago

Last reply by john336 2 months ago

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Why will toolbars not hide in full screen mode?

I'm using Firefox 68.0.1 on macOS Mojave 10.14.5. When I go full screen, the tabs and address bar remain at the top of the screen. I can't make them go away. I've tried: … (read more)

I'm using Firefox 68.0.1 on macOS Mojave 10.14.5. When I go full screen, the tabs and address bar remain at the top of the screen. I can't make them go away. I've tried:

- Installing plugins (I tried a couple) - Disabling Add-ons (Safe mode) - Resetting Firefox - Disabling hardware acceleration (and restart browser) - Using different techniques to go full screen (Cmd+Shift+F, Cmd+Ctrl+F, Zoom menu) - Scrolling or clicking in the canvas to ensure focus

No matter what, the tab bar and address bar remain on the screen (see attached screenshot). I've also attached my browser config (filtered on "full"). Is there any way to get a full-screen experience in Firefox?

Asked by Jason R. Coombs 11 months ago

Answered by Chris Ilias 11 months ago

  • Archived

Workaround to PR_CONNECT_RESET_ERROR?

I'm getting a PR_CONNECT_RESET_ERROR when trying to visit a site I've gone to scads of times and strongly believe to be valid today. Is there any sort of workaround that … (read more)

I'm getting a PR_CONNECT_RESET_ERROR when trying to visit a site I've gone to scads of times and strongly believe to be valid today.

Is there any sort of workaround that would allow me to get to this site?

(And, BTW, why does Firefox absurdly tell me to inform the web site about this error when the error prevents me from getting to the web site?)

Asked by K in NC 11 months ago

Last reply by info1374 6 months ago

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  • Archived

Possible to move search engine list above suggestions in search bar?

I like the search suggestions feature. I also like how installed Search Engines are listed as buttons in the search pop-down area, so I can type a search term then click … (read more)

I like the search suggestions feature. I also like how installed Search Engines are listed as buttons in the search pop-down area, so I can type a search term then click a specific search engine.

What I don't like is the fact that this row of buttons is on the bottom of this area, not the top.

A very common occurrence is that I type something, the suggestions haven't loaded yet, I try to click on one of the Search Engine buttons, but then at the last second the suggestions appear, shift all the buttons away, and I end up clicking on some irrelevant google search term instead of what I wanted.

A related occurrence is that I've typed something, there are suggestions, but by the time I try to click a Search Engine button, the suggestions change (e.g. realising that e.g. there are no suggestions now that I typed an extra word or two) and the buttons suddenly move back up, causing me to click something irrelevant in the web page underneath.

Is it possible to change it so that this list of Search Engine buttons can be made to not keep moving around (as the search suggestions field is not of fixed height), e.g. by fixing it to the top of this area rather than the bottom? If it's already possible, I can't figure out where the option would be (and I did check, I also looked in about:config for terms like "search" and "suggestion" and found nothing promising). Please advise.

Asked by aphirst 11 months ago

Answered by jscher2000 8 months ago

  • Solved
  • Archived

Why does Sync prompt me to install "on another device" when this is the fourth or fifth active device I've logged into the account with?

Over the past few days, I've logged into Firefox on a few new devices - mainly, a Windows partition on my computer, and on a school computer. In both instances, after log… (read more)

Over the past few days, I've logged into Firefox on a few new devices - mainly, a Windows partition on my computer, and on a school computer.

In both instances, after logging in, it doesn't give me any indication of being finished - instead it prompts me to "install on another device". Most recently, on this computer, it asked me to send an SMS to my phone to login to Firefox Sync on my phone.

This would be reasonable, except for the fact that I'm already using Firefox on my phone, and have it actively logged in with the account I'm logging in to. When I go to look at my devices on accounts.firefox.com, I have 6 devices listed, including my phone "last seen 7 hours ago" and my main computer "last seen 3 hours ago". It's clear to me that these are active devices, and that I don't need to install on any other devices to get sync working.

The main reason this is annoying is that I don't get any confirmation that I've completed logging in - only a prompt to do something unnecessary. I can work around this by simply ignoring the prompt, but I'm concerned for other less tech-savvy consumers who might be confused, thinking they're still not done when they login to Sync on their second device! Imagine someone logs into their phone first, and then the computer - it'd be pretty confusing to then have the computer ask them to sign in on the phone.

I personally was slightly confused, and had to double check that bookmarks were actually syncing and that I hadn't accidentally made a new account or done something to erase my previously logged-in devices...

Asked by David Ross 7 months ago

Answered by Wesley Branton 6 months ago

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UI glitch: black box in the top-left corner

When maximized, a block box in the top-left corner of the browser covers the favicon of the first tab. When not maximized, the tabs shift to the right such that the box i… (read more)

When maximized, a block box in the top-left corner of the browser covers the favicon of the first tab. When not maximized, the tabs shift to the right such that the box is no longer covering any part of the first tab.

When I start with add-ons disabled, the black box disappears. However, setting my theme to default, removing all my add-ons, refreshing and then re-installing Firefox didn't fix the problem.

I also noticed that if I enable the menu bar, the black box leaves the tabs alone and instead covers the 'File' menu.

Any idea how to get rid of it?

Asked by Priddles 11 months ago

Answered by Priddles 11 months ago

  • Solved
  • Archived

Ghostery Icon is greyed out.

Ghostery is enabled in Firefox. In Firefox I get a message "your browser is being managed by your organisation" I thought this came from Avast but I have uninstalled Avas… (read more)

Ghostery is enabled in Firefox. In Firefox I get a message "your browser is being managed by your organisation" I thought this came from Avast but I have uninstalled Avast and still get the same. Is this blocking Ghostery?

Asked by owenleonard 11 months ago

Answered by cor-el 11 months ago

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  • Archived

WebGL in Firefox stopped working

I can't view WebGL content anymore. It used to work until a few weeks ago (sorry I can't be more specific). It works OK on other browsers on my computer. How do I get Web… (read more)

I can't view WebGL content anymore. It used to work until a few weeks ago (sorry I can't be more specific). It works OK on other browsers on my computer.

How do I get WebGL working again?

Asked by texpat 11 months ago

Answered by texpat 10 months ago

  • Archived

My fonts are getting displayed oversaturated only on Firefox, anyone knows how to fix this?

Hi, I'm just working on a new website, and I noticed something odd that happens only when I open the site via Firefox. On browsers like Safari and Chrome the rgb hex colo… (read more)

Hi, I'm just working on a new website, and I noticed something odd that happens only when I open the site via Firefox. On browsers like Safari and Chrome the rgb hex colour looks identical as in Adobe Photoshop or Apple Pages, where I created content, but Firefox seems to oversaturate the fonts quite nasty for some reason.

I attachted you a screenshot where it should be very visible. If this is a bug, is it possible to get this fixed soon? I don't really want to put a warning on my website for Firefox users if possible.

Asked by benjamin.kepinger 11 months ago

Last reply by cor-el 10 months ago

  • Archived

Adding policy based custom configurations on a Extension

We are trying to install an Extension which captures performance metrics of end users of our Org , we need to push this extension to all the users in our Org via Policy b… (read more)

We are trying to install an Extension which captures performance metrics of end users of our Org , we need to push this extension to all the users in our Org via Policy based so that there is no user interaction for installing this plugin, however we are unable to find how to add details explicitly to the extension the details include the Host, port and version where the plugin will be sending the data , need help to find the appropriate details

Asked by akshay.allihor 9 months ago

Last reply by Mike Kaply 9 months ago

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  • Archived

screenshot problem

When using the screenshot function in Quantum 68.0.1 in Facebook, the saved image is incorrect. There is a banner in the middle of the image. I could not reproduce this p… (read more)

When using the screenshot function in Quantum 68.0.1 in Facebook, the saved image is incorrect. There is a banner in the middle of the image. I could not reproduce this problem on any other site.

Asked by gregsacchet 11 months ago

Answered by FredMcD 11 months ago

  • Solved
  • Archived

Firefox crashes

Firefox immediately goes to the crash report dialog about half the time I start it. When this happens it takes up to 15 times restarting it for it to actually start. I've… (read more)

Firefox immediately goes to the crash report dialog about half the time I start it. When this happens it takes up to 15 times restarting it for it to actually start. I've tried a clean install and starting in safe mode but the same thing happens. The most recent crash report ID is bp-a433666b-c733-415f-940a-e29210190805. Can anyone help with this?

Asked by kottler.sam 11 months ago

Answered by kottler.sam 9 months ago

  • Solved
  • Archived

Firefox Quantum keeps crashing multiple times since upgrading to 68.0.1

Since I upgraded to Firefox 68.0.1, the browser keeps crashing excessively; either just individual tabs crashing, or the entire application. I've updated all my add-ons a… (read more)

Since I upgraded to Firefox 68.0.1, the browser keeps crashing excessively; either just individual tabs crashing, or the entire application. I've updated all my add-ons and plugins, and disabled hardware acceleration in both Firefox and Flash Player. I've reduced my add-ons to just the ones I'm not willing to do without (I haven't actually added any add-ons since upgrading, in any event.

If the only solution is downgrading, then that's a problem, too, because Mozilla made it impossible to run a downgraded build of Firefox with the default profile. Even launching it from the Command Prompt as "Firefox.exe -p" allows me to select my default profile, but I stilll get stuck with the panel after that which demands I either make a new profile or exit Firefox.

Using "Firefox.exe -allow-downgrade" and "Firefox.exe -p -allow-downgrade" don't work, either.

Asked by Bobby 11 months ago

Answered by cor-el 11 months ago

  • Archived

systematic tab crash on various website

Hi, I run firefox on Linux Mint 18.3 Cinnamon with kernel 4.15.0-36-generic inside Virtualbox (InnoTek Systemberatung GmbH VirtualBox Graphics Adapter (prog-if 00 [VGA co… (read more)

Hi, I run firefox on Linux Mint 18.3 Cinnamon with kernel 4.15.0-36-generic inside Virtualbox (InnoTek Systemberatung GmbH VirtualBox Graphics Adapter (prog-if 00 [VGA controller]). Since I believe Firefox 68, I got systematic tab crashes on various website like old.reddit.com bloomberg.com/europe or the login page of amazon.fr What I tried with no result : removing all extensions, cleaning and then creating a new profile, uninstall purge and reinstall firefox, disabling hardware acceleration, rebooting several times the VM. It only works with Firefox in Safe mode so there's hope.

When the tab crashes, there's no option to report the crash so about:crashes is empty. My VM has plenty of RAM (1,8 GiB used of 7,8 GiB) so I don't think it's due to an OOM killer.

Thanks for the help, I would like to keep using Firefox.

Asked by eatyourpotato 11 months ago

Last reply by TyDraniu 10 months ago

  • Solved
  • Archived

Download txt html and other files no longer automatic and that setting is disabled

From your help pages concerning file downloads 'Is Do this automatically for files like this from now on disabled? This can happen if the website's server incorrectly spe… (read more)

From your help pages concerning file downloads 'Is Do this automatically for files like this from now on disabled? This can happen if the website's server incorrectly specifies the Internet Media type of the file. It also can happen if the server assigns "Content-Disposition: attachment" to the file. '

Then now apparently everyone who has .txt files set to be downloaded falls into one or the other of those two categories above, and every time I wish to download a .txt I have to go through this rigmarole to get it to download, and every time making such downloads automatic is disabled.

I want .txt files to download automatically, as they used to do. Firefox is behaving as if I am only ever going to download .txt files from this one site. The fact that one particular site may not be fulfilling every pettifogging detail of html protocol is NOT a valid reason for firefox to disable automatic downloads of .txt files from every web site.

Asked by gl00637@gmail.com 11 months ago

Answered by gl00637@gmail.com 11 months ago

  • Solved
  • Archived

What happened to support.mozilla.org login page??

support.mozilla.org NO LONGER OFFERS me the ability to log in to the site. (I have 68.0.1, NEVER saw this behavior before today.) ALL I WANT is a SIMPLE, STANDARD BROWS… (read more)

support.mozilla.org NO LONGER OFFERS me the ability to log in to the site. (I have 68.0.1, NEVER saw this behavior before today.) ALL I WANT is a SIMPLE, STANDARD BROWSER with access to Firefox extensions that is RELIABLE. As of today 25-Aug-2019, Firefox is NOT.

Asked by Bill Mayhew 10 months ago

Answered by jscher2000 10 months ago

  • Archived

I installed Linux. It came with FF.

I had been using FF prior to installing a single boot Linux Mint 19.2 Cinnamon Tina. I went from Linux Lite to Mint. When I opened the freshly installed FF and pressed "s… (read more)

I had been using FF prior to installing a single boot Linux Mint 19.2 Cinnamon Tina. I went from Linux Lite to Mint. When I opened the freshly installed FF and pressed "sync now" it restored all of my add-ons. All of the files were there. All thumbnails too. Now, when I go to Customize and click on the themes menu, I do not see any thumbnails of the downloaded themes except for the 3 default themes that come with FF. I also am unable to mouse over those 3 themes and have them display what they look like real-time. When I click on manage themes (and I have many), there are no thumbnails. When I right click and ask to view the image it gives me the following error:

Firefox can’t find the file at jar:file:///usr/lib/firefox/omni.ja!/chrome/toolkit/content/mozapps/extensions/null.

Everything was functioning properly until yesterday. So a total of 3 days. How can I resolve this?

Asked by Goldmoons.Tavern 10 months ago

Last reply by cor-el 10 months ago