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  • Archived

Why do I get 'choose your profile'?

I keep getting a pop-up window telling me to 'choose your profile'. Then I lose my bookmarks. I've tried to asking this question & following instructions to recover m… (read more)

I keep getting a pop-up window telling me to 'choose your profile'. Then I lose my bookmarks. I've tried to asking this question & following instructions to recover my bookmarks. Is there anyone who will walk me through this? I'm not a techie & may cause myself more problems by trying to correct what's wrong. Please help me.

Asked by dopom9 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

when I download it doesn't ask me where I want to save even though I have that under settings

When I download something it goes straight to download folder and then it automatically opens the file once it is done downloading. I want to be able to chose where its s… (read more)

When I download something it goes straight to download folder and then it automatically opens the file once it is done downloading. I want to be able to chose where its saved, so I went to options and picked that setting, but it still does not ask me where I want to save. I recently got the new firefox version and that's when it started giving me this issue, before a window would pop up asking if I wanted to open or save and save where, now it does not.

Asked by cindylmessina 3 years ago

Last reply by Daniel 3 years ago

  • Archived

Our mp3 files in zip archives being tagged as harmful

We sell digital content - mp3 files that are zipped. In version 47.0 we suddenly experienced that our files were tagged as harmful when downloaded. The next day the issue… (read more)

We sell digital content - mp3 files that are zipped. In version 47.0 we suddenly experienced that our files were tagged as harmful when downloaded. The next day the issue disappeared suddenly. Today, it started to appear again and our customers are complaining - clearly worried what is happening. Any idea what is happening? How mp3 files zipped into one archive can be pointed our as harmful? How come it happens, then it disappears and appears again? Is this meant to be a protection or a piss content with the users? In our case we feel the later. How can this be fixed for good? Any help appreciated.

Asked by istoady 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How do I disable FireFox auto-flash disabbler?

This is getting old. I am tired of Fire Fox (FF) telling me what if good for me and what is not. I have read through all the other Flash fixes. I read through the finds o… (read more)

This is getting old. I am tired of Fire Fox (FF) telling me what if good for me and what is not. I have read through all the other Flash fixes. I read through the finds on Bing for Flash fixes. I went through the Adobe site, and here, and no one has an answer - yet. "How can I stop FF from deciding whether or not the Flash I have is safe or not? " I do not want t6o have to update every day just because Adobe can't hold it together. Why Flash is even allowed on the Internet is beyond me, but it's there, most every site uses it.

When I dload the installer, and click it, nothing happens - no start, no end. And yes, I did close everything, uninstalled the Flash, and went to Stalkware Unlimited, AKA Adobe , and downloaded it, several times. Still won't start. Yes, My firewall is down, my anti-virus disabled, and anti-malware closed. So beat me! It still won't install.

FF won;'t let me 'surf' (there's an old word) the 'Net, so I have to opt for the Stalkware Chrome, or IE. Neither of which I trust.

When will FF drop the holier-then-thou or -wiser-than-thou attitude and just give a warming, instead of blocking everything? Everything bis vulnerable on the Internet - stop being so dictatorial and give your end users some choices when it comes to Flash.

Asked by Outernaut 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Adobe Flash Keeps Crashing

I can't use Adobe Flash Player in FireFox for some reason. I can watch HTML Youtube videos no problem and Flash works fine in Chrome but doesn't work at all in Firefox. I… (read more)

I can't use Adobe Flash Player in FireFox for some reason. I can watch HTML Youtube videos no problem and Flash works fine in Chrome but doesn't work at all in Firefox. I tried disabling and re enabling protected mode with no luck, I can't access the option to disable Hardware acceleration and I can't update my graphics drivers which are all the main solutions I've found.

I'm on a Surface Pro 2 with Windows 10

Asked by ooktar 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why does Firefox tell me to restart to apply update after each restart even after updating, refreshing and re-installing?

I'm running firefox 50.0.2 on OSX 10.11.6. Every time I open firefox, a pop up tells me to restart now or later to update to 50.0.2. Upon restart I get the same pop up. I… (read more)

I'm running firefox 50.0.2 on OSX 10.11.6. Every time I open firefox, a pop up tells me to restart now or later to update to 50.0.2. Upon restart I get the same pop up. I have refreshed firefox, removed firefox and re-installed but I still get the same pop up message every time.

Asked by gmasci 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Slow, freezing, crashing ... over & over: Script: resource://gre/modules/commonj…nsion/data/mutation-summary.js:375

Since I switched to Mozilla a few years ago ... I have dealt with script errors. This is the current one: Script: resource://gre/modules/commonj…nsion/data/mutation-summ… (read more)

Since I switched to Mozilla a few years ago ... I have dealt with script errors. This is the current one:

Script: resource://gre/modules/commonj…nsion/data/mutation-summary.js:375

Makes working online - especially on Flickr - like strolling through molasses ... Help??

Asked by bluebirdy 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Do I only need to update the VISIBLE plug-ins in the plugincheck when troubleshooting my crashes?

Firefox often crashes when I awaken my laptop from sleep mode. I'm updating my plug-ins to prevent this but https://www.mozilla.org/en-US/plugincheck/ only shows some o… (read more)

Firefox often crashes when I awaken my laptop from sleep mode. I'm updating my plug-ins to prevent this but

https://www.mozilla.org/en-US/plugincheck/

only shows some of my plug-ins. Are these the only ones I need to update?

Asked by Rota 3 years ago

Last reply by James 3 years ago

  • Archived

Visited links don't change colour; it remains blue

Under Preferences > Content > Fonts and colours > link colours, unvisited links are blue, visited links are supposed to change to purple (my customisation) and v… (read more)

Under Preferences > Content > Fonts and colours > link colours, unvisited links are blue, visited links are supposed to change to purple (my customisation) and visited links are to be underlined. However, visited links remain blue and are not underlined.

Asked by Y_Pal 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Mozilla crashes on start, even safe mode

It happened after Mozilla update. I've tried to make new install without erasing profile. It did not help. Crash ID: bp-0d04ac9e-c458-4007-bfa1-51ec92161205 Crash ID: bp-… (read more)

It happened after Mozilla update. I've tried to make new install without erasing profile. It did not help.

Crash ID: bp-0d04ac9e-c458-4007-bfa1-51ec92161205 Crash ID: bp-2da98071-8afe-4701-a3d2-6ebd82161205 Crash ID: bp-3af33859-2e9c-48cb-bef8-2af492161205

Asked by Unfamous 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

High CPU

I'm a bit OCD when it comes to my sessions. I never start a new session. Normally, I crash the browser (via Task Manager) or it crashes on its own and I only load up a … (read more)

I'm a bit OCD when it comes to my sessions. I never start a new session. Normally, I crash the browser (via Task Manager) or it crashes on its own and I only load up a few tabs. But even then the CPU hits 90-100% within 1-2 mins. Should I get rid of some of the tabs I have open even if they are not loaded/are not active? Should I start a new clean session? Wondering if my plugins are the culprit?

Plugins I have:

Adobe Flash Player Shockwave Flash 23.0 r0

v. 23.0.0.207

Google Talk Plugin (v. 5.41.3.0) Version 5.41.3.0

Google Talk Plugin Video Renderer (v. 5.41.3.0) Version 5.41.3.0

Nitro PDF Plug-In (v. 7.0.1.5) Nitro PDF Plug-In For Firefox and Netscape

RealPlayer Version Plugin (v. 15.0.2.72) 15.0.2.72

Citrix Online Web Deployment Plugin 1.0.0.104 (v. 1.0.0.104) Citrix Online App Detector Plugin

DivX VOD Helper Plug-in (v. 1.1.0.6) DivX VOD Helper Plug-in

Microsoft Office 2010 (v. 14.0.4730.1010) Office Authorization plug-in for NPAPI browsers

RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) (v. 15.0.2.72) RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In

RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) (v. 15.0.2.72) RealPlayer(tm) HTML5VideoShim Plug-In

Google Update (v. 1.3.31.5) Google Update

RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) (v. 15.0.2.72) RealPlayer(tm) LiveConnect-Enabled Plug-In

RealJukebox NS Plugin (v. 15.0.2.72) RealJukebox Netscape Plugin

Outdated plugins:

Java Runtime Environment NPRuntime Script Plug-in Library for Java(TM) Deploy v. 8.0.101

Java Runtime Environment Next Generation Java Plug-in 11.101.2 for Mozilla browsers v. 8.0.101


My Extensions:

ADB Helper Clear Site Cache LastPass Valence ViewCookies

and a bunch of other extensions that have been disabled.

Asked by compwiz02 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Some of the links do not work on my internet banking site.

Can log onto BB&T's Ubanking site and everything is accessible except the message center and profile. Both of them worked in the past but sometime in the last month o… (read more)

Can log onto BB&T's Ubanking site and everything is accessible except the message center and profile. Both of them worked in the past but sometime in the last month or so, something changed and nothing happens when clicking on the message center icon or the profile icon. Cleared history, reset browser, there are no addons or other things that I am aware could prevent access to just two portions of a web site. These links work when using Internet Explorer.

Asked by pvon 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Sessions backed up in Session Manager are out-of-date.

Lately, when I have reopened Firefox, the tabs in my sessions have been out-of-date by a day or more. The same is true for every other backup session. I have Firefox 50.… (read more)

Lately, when I have reopened Firefox, the tabs in my sessions have been out-of-date by a day or more. The same is true for every other backup session.

I have Firefox 50.0.2 on Windows 10. Firefox was closed normally. Session Manager has been set to create a new backup every 10 minutes.

Another new issue is session restore reopening every tab at the start of my session instead of opening them only when the tab is accessed, as was the case previously. Is there any way to disable this feature?

Asked by aoc445 3 years ago

Last reply by John99 3 years ago