All Products Support Forum

Outlook.live.com disrupted by Mozilla multi-container extension. Loads fine when extension off. When extension is on, shortcut that normally loads outlook already signed in now brings you to main microsoft sign on page, but starts launching multiple tabs ad infinitum after you log into that page. Works fine on Brave and other browsers. Started about a month ago. I see no recent complaints in searches. None of the fixes offered in older queries found in searches worked. Are Microsoft and Mozilla having a data access battle? How do I fix this? Really don't want to reinstall Firefox - this will involve hours of re-configuring. Thanks.

Macbook Pro, Sonoma 14.1.2. I updated Firefox in the beginning of March. Since then it will not allow me to access site on the internet when I have ExpressVPN enabled. ExpressVPN works with Safari. I have spent over an hour working with a VPN tech. It's fine. The only change was updating Firefox. Since then I have removed and re-installed both Firefox and ExpressVPN. How do I resolve this?

At one site that I visit daily where multiple pictures sometimes can be scrolled horizontally, I can't scroll down or up with the keyboard. The Page Up/Down keys change their functions and scroll the pictures horizontally instead of making the page scroll up or down. I have to use up/down arrows until I reach a point where there are no multiple lateral pictures to get the expected function from the scroll keys. Is there a setting or other way to prevent horizontal scrolling using the Page Up/Down keys?

Gmail and my Google account are stuck on the help center pages. I can't sign in or out and can't reach my mail. Both work fine in other browsers. I tried the "about:support" page with no results.

I've used Google Maps 3d on this machine before. I don't use it all the time. Not sure at what point it stopped working, but sometime in the last 3-6 months.

Windows 10 Pro version 22H2 Firefox version 124.0 (64-bit) Hardware Acceleration is turned ON webgl.enable-renderer-query=TRUE webgl.enable-webgl2=TRUE webGL.disable=FALSE WebGL 2 Driver Renderer=Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0, D3D11-10.18.10.5059)

Google Maps shows the Global View as greyed out so I'm unable to use 3D. Did a test on https://get.webgl.org/. I see the spinning cube.

Any suggestions?

Hello, I try to install extensions but when I click on the jigsaw icon it doesn't display the menu where you can pin extension to the toolbar but it brings me to the extension repository where you can install extension. It is weird because before it works suddenly it doesn't anymore. I see this error in the console, don't know if related

CustomizableUI: TypeError: aNode is null -- resource:///modules/CustomizableUI.sys.mjs:5067

Thank you

Hello,i got windows Windows 10 Pro 22H2 and latest mozilla version,just noticed my total ram usage with mozilla launched is up to 12gb. After closing the browser im getting around 10gb ram usage. After restaring my computer im getting 3.5gb ram usage totally without mozilla started. After i start to use mozilla,my ram usage increases up to 12gb,sometimes higher,again if i close it totally,im not getting 3.5gb ram usage BACK for some reason,only a couple of gigabytes (same gigabytes resource monitor shows for mozilla),so Mozilla continue to use loads of ram and i dont see it uses someting in the monitor. So i need to restart my computer each time i close Mozilla if i want to have normal ram usage,thats awful. Screens are included. Regards

I used System Restore in Windows because I lost my Search Engine in Firefox and it didn't exist in "Customize Toolbar" option. I researched how to get the Search Engine back but nothing worked. I thought System Restore would solve the problem. Now I can't restore my previous Firefox session. And I can't find a sessionstore.jsonlz4 file. I read you have to rename a file in sessionstore-backups folder to sessionstore.jsonlz4 but I don't know which file to rename. I also read you can restore a recent upgrade.jsonlz4 but that is dated 3/5/24. I loaded previous.jsonlz4 file using the Scrounger tool but that didn't restore the session I had. (The previous.jsonlz4 file is dated 3/22/24 about 45 minutes ago.) I want to restore the session I was using earlier in the day. And "Restore Session" option has disappeared from the Firefox History dropdown menu. I tried the "Restore Firefox" option but that didn't help anything and it made my dropdown menus disappear. I have no idea how to get the session back that I was using earlier in the day.

In the most recent version of the firefox when I switch to full screen other displays go blank. I'm using firefox on a macbook and before updating firefox I had no problem.

is there any workaround to this problem?

[With ~Ff 123?8 and now 124 installed on iOS 17.3 platform updated a couple weeks ago from iOS 15.+ on my iPhone XR]

  For couple weeks , following any external link/reference, such as all 'unsubscribe' links from Apple Mail messages, Firefox opens but homepage rather than to the link/url argument (and url field shows blank, not display the extrrnal link's url address in url input box.
  Support history shows an identical problem in Ff ~117 reported (Aug '23, I think)   (if the condition of Firefox not currently running is same, which I haven't yet been able to determine) and apparently resolved then ( 2 replies, but thread is not visible because FF Support has it recorded as "Archived").

Why do pdf bookmarks with # and the name of the bookmark like #chapter 1 not work? Bookmarks with # and page=3 work correctly. The bookmark-names works in chrome and edge.

https://www.xxx.ch/documentname.pdf#bookmarkname doesn't work https://www.xxx.ch/documentname.pdf#page=3 work

Both working in chrome and edge and pdf viewers

Every time I turn on my computer or try to access G Mail and Google Calendar, I have to sign in. This did not happen in previous versions (I am now using 124.0).

Can anyone explain why this is so? I am missing something?

Will appreciate any guidance to solve this issue.

Hector

Hello,

For some reason my toolbar has disappeared from the right side of my screen. I have tried unsuccessfully to get it to show. Please help.

Barbara Amos