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Update 123.0 deleted all my data from logins.json. backups are corrupted

Update 123.0 deleted all my firefox data from logins.json. backup files are corrupted or have no data. No support article suggestions have worked. The .json files indicat… (read more)

Update 123.0 deleted all my firefox data from logins.json. backup files are corrupted or have no data. No support article suggestions have worked. The .json files indicate that there is data, but appears blank in notepad, and wont load in json reader in firefox

I do not use SVG

Asked by conch seller 2 months ago

firefox browser

Hi Windows 11. Every time I open a new tab and make a search I get a field under the bookmarks for my google account. I do not want this. On the web it says I should go t… (read more)

Hi Windows 11. Every time I open a new tab and make a search I get a field under the bookmarks for my google account. I do not want this. On the web it says I should go to account settings and scroll down to the Linked Accounts section. I cannot find that section. Elsewhere I read that I have to do something in my google account as well. How do I get rid of the field for my google account when searching in firefox, please?

Asked by aswright47 2 months ago

Last reply by TyDraniu 2 months ago

Reply form not working

I've been trying to reply to moderator "Phil" who requested information regarding Firefox crashing while on Youtube. When I press "Post reply" all I get is an error messa… (read more)

I've been trying to reply to moderator "Phil" who requested information regarding Firefox crashing while on Youtube. When I press "Post reply" all I get is an error message:


An Error Occurred

Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes.

It's important "Phil" gets my message as others may be affected my possible Youtube shenanigans. If possible, can you forward this message to "Phil": Unfortunately there are only two reports generated during the problems with Youtube:

bp-91f496a8-971c-4a87-a642-011d10240220 bp-7d820f6c-dcf9-4cef-bb60-1a9f50240217

The problem caused my system to stop responding forcing me to power cycle to clear my PC, so no reports could be generated. Hopefully these two will show what the problem is. In the meantime, can you check the reply system to make certain it's working properly?

Asked by WmRTaylor 2 months ago

Error message: "No video with supported format and MIME type found" with mp3 files

I'm getting the error message "No video with supported format and MIME type found" with mp3 files at https://www.gatherthepeople.org/test/styled-7/page-3/ when using Fire… (read more)

I'm getting the error message "No video with supported format and MIME type found" with mp3 files at https://www.gatherthepeople.org/test/styled-7/page-3/ when using Firefox 123.0 on my M1 (ARM) iMac running OS 14.3.1; when using Firefox 123.0 on my M1 (ARM) MacBook Air running OS 14.3.1; when using Firefox 123.0 on Win 11;and when using Firefox 115.8 on my Intel MacBook Pro running OS 10.14.6.

The same mp3 files (https://www.gatherthepeople.org/test/styled-7/page-3) play without any problem with Chrome and Safari on the Mac and with Edge on Win 11 .

Thanks

Asked by Moshe ben Asher 2 months ago

Last reply by cor-el 2 months ago

Firefox 123.0 Now Opens up New Tab or Window - How to Override This?

Ever since I installed Firefox 123.0, when I execute a search on Yahoo.com, Firefox automatically opens up a new window or tab (depending upon how you have it set up in s… (read more)

Ever since I installed Firefox 123.0, when I execute a search on Yahoo.com, Firefox automatically opens up a new window or tab (depending upon how you have it set up in settings) when it didn't before. When I try this with Firefox using Google.com to search, it does NOT open up a new window/tab. But when I try it with Yahoo.com when using Google Chrome, it does NOT open up a new tab. So it would appear that the behavior is being caused by something in Firefox.

I tried making various changes in settings and Firefox about:config that were recommended in previous questions here, but they did not alter the behavior. I would like the behavior to return to simply performing the search within the same window (I can always scroll back to get the original page). Can anyone help?

Asked by lsedels 2 months ago

Last reply by zeroknight 2 months ago

Unable to log in to Fidelity account

Yesterday morning everything was fine. I attempted to check something last night on my Fidelity account, and got the following message: "Sorry, we can't complete this a… (read more)

Yesterday morning everything was fine. I attempted to check something last night on my Fidelity account, and got the following message: "Sorry, we can't complete this action right now. Please try again." Same this morning. Fidelity could not figure it out, and is sending me to you for assistance.

FYI: I am able to connect to all other accounts I attempted: NY Times, Chase bank, etc. Also, when I tried to log in to Fidelity via Microsoft Edge, I was able to get in. (NOTE: I DO NOT wish to use Edge or any other browser - I prefer Firefox)

Can someone help me?

Asked by jf360cpw 2 months ago

Last reply by zeroknight 2 months ago

Send to device buttons are indistinguishable in case device names are similar

I have two computers which names starts with "UNIT" and followed by some numbers that differs. If I want to send tab from mobile to one of them I cannot determine which i… (read more)

I have two computers which names starts with "UNIT" and followed by some numbers that differs. If I want to send tab from mobile to one of them I cannot determine which is which because device name is cut after 4 characters. See attached screenshot. Thanks

Asked by herman17 2 months ago

Is it possible to force the redownload of the next Firefox update?

I kinda-frequently find myself in the situation that Firefox already downloaded an update, but some time passes before I bit the bullet of actually restarting it. So a ne… (read more)

I kinda-frequently find myself in the situation that Firefox already downloaded an update, but some time passes before I bit the bullet of actually restarting it. So a new update has appeared - but I can't download it until I restart. So I will have to restart, reload session, download new update, restart again, reload session again.

So it would be great to be able to tell Firefox to forget about the already-downloaded update and just download the latest one. Can this be done?

(The reason why I delay restarting is because I have an unhealthy amount of tabs open, typically with many things in flight; so restarting makes me lose those things, plus there's always the possibility of some trouble while restoring all the tabs)

FWIW I'm in the Beta channel.

Asked by hmijail 2 months ago

Cannot open gmail.

Today I cannot open gmail on laptop, windows 10 with firefox. Site wants clear cache & cookies, I cannot sign in to google account. Clive CaveyWhen you use a browser… (read more)

Today I cannot open gmail on laptop, windows 10 with firefox. Site wants clear cache & cookies, I cannot sign in to google account. Clive CaveyWhen you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. Computer AndroidiPhone & iPad In Chrome

   On your computer, open Chrome.
   At the top right, click More More and then Clear browsing data.
   Select a time range, like Last hour or All time.
   Select the types of information you want to remove.
   Click Clear data.

Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site. In other browsers

If you use Safari, Firefox, or another browser, check its support site for instructions. What happens after you clear this info

After you clear cache and cookies:

Asked by Clive & Brenda 2 months ago

Last reply by jonzn4SUSE 2 months ago

Cannot login to outlook email suddenly.

Hi all, I did search the key word Outlook but did not see a helpful reply. I used my extension to clear the cache, did not help. I even call the help desk at work, they… (read more)

Hi all, I did search the key word Outlook but did not see a helpful reply. I used my extension to clear the cache, did not help. I even call the help desk at work, they suggested Chrome and i was able to log on. I already have to use Chrome for Netflix, i don't want to have to move to another browser. I have Mozilla VPN but it is not on all the time. Please advise. thanks, E

Asked by evanddessasauiii 2 months ago

Last reply by zeroknight 2 months ago

Sync data from dead laptop?

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, it… (read more)

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, its all still my desktop's. I even tried uninstalling and reinstalling and firefox automatically restored all my desktop crap. I really need my laptop's bookmarks, any advice? Thanks in advance

Asked by stilluseful2 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Access to websites

Firefox Browser 123.0 (64bit) Windows 11 Pro Lately I have been experiencing issues/difficulties to access certain websites either an security issue (eg Site needs to ve… (read more)

Firefox Browser 123.0 (64bit) Windows 11 Pro

Lately I have been experiencing issues/difficulties to access certain websites either an security issue (eg Site needs to verify the security of my internet connection. This verification process times out and of course results in not getting access. Or the following message gets displayed when accessing this site:

"The page isn’t redirecting properly

An error occurred during a connection to mynikonlife.com.au.

   This problem can sometimes be caused by disabling or refusing to accept cookies"

In both the above cases I experience no difficulties, using Microsoft Edge. Is there an solution to this or do I start using MS Edge (which I do not want to)?

Asked by Barry Richter 2 months ago

Last reply by zeroknight 2 months ago

Metacritic filter problem

Hi everyone I've experienced a problem with Firefox on the Metacritic-Website. As you can see on the attached picture on the left, it's not possible to set a filter for… (read more)

Hi everyone

I've experienced a problem with Firefox on the Metacritic-Website. As you can see on the attached picture on the left, it's not possible to set a filter for "release date". There's no problem when I use Chrome (see picture on the right). The problem still persists when I start Firefox in safe-mode, so it's not related to an extension. I could replicate the problem on another system as well. Firefox on iOS has no problem setting the filter however. Do you know what the problem could be?

Thanks, Phil

Asked by Betablocker_007 2 months ago

Default zoom level is resetting when resistFingerprinting is enabled. Is this expected behaviour?

I have enabled privacy.resistFingerprinting in Firefox. I have also set my default zoom level to 133% When I open a website (e.g. https://github.com/), it is zoomed to 1… (read more)

I have enabled privacy.resistFingerprinting in Firefox. I have also set my default zoom level to 133%

When I open a website (e.g. https://github.com/), it is zoomed to 133% as expected. If I then navigate to a page on that website (e.g. https://github.com/pricing) using the menu at the top of the page, then the new page is still zoomed to 133%. So far, so good.

However, on the new page (https://github.com/pricing) if I increase the zoom over 133%, then navigate back to the original page (https://github.com/) using the menu at the top of the page, then my zoom level is reset to 100%.

Is this expected behaviour? I would have thought that the zoom level would be reset to 133%, not 100%.

I found this, which seems somewhat related: https://bugzilla.mozilla.org/show_bug.cgi?id=1609880

Asked by Russ 2 months ago