All Products Support Forum

Hi,

After restarting my MacBook today, it seems like Firefox has been updated. When I signed in to my account, all of my passwords as well as my search history and personal customization have been deleted.

This is a very unfortunate situation. Please advise on how this can be restored.

Kind regards, Oskar

The title describes the problem I'm facing. I don't really use other sites that have videos other than Youtube. But I notice that the videos freeze quite often and audio just continues to play. The videos then unfreeze and skip multiple frames. I've noticed clearing browser cache seems to help but it doesn't help for longer than a 2 min video at best. At worst, it doesn't affect it at all.

This happens now a lot, sometimes I can uninstall Firefox reinstall and it works. That worked this time but only for a few days. I am back once again to where I get this error on every place I visit. I have cleared my cache etc.. uninstalled reinstalled did a restore. It is only Firefox all other browsers work fine. No idea what to do anymore and am sad because I prefer Firefox. I only have standard windows 11 home security stuff installed so nothing special or fancy firewalls. Tried turning on default fire wall. Tried all the instructions on the more info page the error screen leads to.

This error occurs on most all websites or places I need to log into

Secure Connection Failed

An error occurred during a connection to mail.google.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Anyone know why this is happening and a solution?

I feel like I've been seeing people online complaining about this for a couple of years now, and it's shocking to me that I still couldn't find a solution in a thorough google search. Has anyone found a fix for the mandatory restart Firefox now pushes whenever there's an update available? Basically, out of nowhere, the program will refuse to open any new tabs or load any pages, instead giving the error message in the image. A restart is forced, and all private tabs are lost without warning. This is completely unacceptable browser behavior. As far as I know, there is no setting or about:config option that will fix this. Has anyone found a work-around?

I've been a loyal Firefox user for a couple of decades at this point, but this nonsense has me seriously considering switching to something else. Thanks for any help anyone can offer.

why does firefox open 15 sessions in task manager when i openy have 5 windows open!!

its seems rediculous the software opens 3 times the amount of windows i have open

s u c k i n g THE HELL OUT of memory and cpu

i can understand DOUBLE the amount BUT TRIPLE???? give me a brake!

I was able to get rid of remembered user id data in Chrome (delete site data) with no problems, but have tried all I can find in Firefox with no luck. Please tell me how to do it. There is no saved login data in Firefox and deleting site data does not help. Thanks, John.

Hi all Firefoxers,

There are a few sites that I always access via a URL that could look like :

https://device.domain.com/admin/

When I went to visit that device, typing in the URL bar "device.domain..." , Firefox's 1st default suggestion shows as https://device.domain.com/

The problem is that I never visited that site, the way to access this device is https://device.domain.com/admin/ - there's no way to reconfigure the device and have an auto-redirect to .../admin location.

https://device.domain.com/ is not in my Browsing History nor do I have an open-tab. In the settings Privacy->Address Bar, disabling "Browsing History" removes https://device.domain.com/ from the suggestion list but it also removes all suggestion from the history. This is the expected behavior, the bug required fix isn't related to this.

If the "Base URL" isn't saved in the Browsing History, how can someone tell Firefox to only suggest absolute entries from the history?

I wish to remove the ugly looking line between my custom home button and the first tab. You can find that on the top left. I already have userChrome.css set up and I found no help on the r/FirefoxCSS subreddit.

My userChrome.css code:

```

root {

--toolbar-field-focus-border-color: transparent !important; --toolbarbutton-inner-padding: 10px !important; --toolbarbutton-border-radius: 2em !important; --urlbar-container-padding: 0px !important; }

1. nav-bar {

box-shadow: none; }

1. urlbar {

padding: 8px !important; }

1. urlbar-background {

background-color: rgb(255, 255, 255) !important; border-radius: 16px !important; box-shadow: rgb(230, 230, 230) 0px 0px 5px 0px !important; }

.tab-background { border-radius: 16px !important; box-shadow: rgb(225, 225, 225) 0px 1px 5px 0px !important; }

.tabbrowser-tab .close-icon{ border-radius: 2em !important; margin-right: 0px !important; }

.tabbrowser-tab .close-icon:hover { background-color: rgba(0, 0, 0, 0.05) !important; outline: none !important; }

1. tabs-newtab-button:hover > .toolbarbutton-icon {

background-color: rgba(255, 255, 255, 0.25) !important; border-radius: 2em !important; }

1. PlacesToolbarItems .bookmark-item {

padding: 5px; margin: 25px; }

1. navigator-toolbox { border: none !important;}

1. PersonalToolbar {

box-shadow: rgba(0, 0, 0, 0.1) 0px 1px 4px !important; } ```

For anyone who can be of EXTRA help, I wish to also fully round the search bar in my "about:home" which you can see is underneath the FireFox logo. I want to add my own custom border radius of "2em" and remove the blue outline when selected.

Our office uses a cloud-based database. Mozilla won't allow me to "check" boxes to do database searches for specific things. Google works fine, Edge works fine, but not Mozilla. Any ideas on how to fix this would be appreciated. Thanks!

I have many folders and sub folders and before the new upgrade each sub folder would show the number of new messages. Now only the main sub folder shows and if there are messages only the first level local sub folders show new messages not the second level and third level.

The Add-ons Manager tab is automatically presented as one of the tabs when I start Mozilla. How do I configure Mozilla so that the Add-ons Manager tab is not presented?

Current version of Firefox on Windows 11. Menu bar hidden when Firefox started. I have tried every setting suggested and understand how to turn it on, but next time I start Firefox, menu bar is hidden again. Reinstalling Firefox -- no joy. Restarting in safe mode -- no joy. Help!

When I open Firefox on my new computer all the bookmarks are showing at the top. I only want my default bookmark toolbar to show. The only solution I could find was to drag it into the toolbar area.

Windows 10 64bit pc. After factory reset and reinstall of Firefox, 2 extensions are enabled but the menu bar won't allow them. These worked OK before the reset.

Troubleshooting within Firefox won't work because it disables the extensions.

The messages from Extensions say "Can't read and change data on this site" The extensions are enabled (turned on).

The 2 extensions are Malwarebytes Browser Guard and Video DownloadHelper I am using DuckDuckGo as my browser. I tried switching to Google, but same problem.

Hello, sir my blog is new update. i use google chrome speed is normal opening blog. i try some firefox open my blog some speed down in opening.

Every time I open FF it tries to download a file I previously downloaded. Even if I do it again, it won't stop it. How do I delete this queued action?

I think I found it - Settings/More tools/Task manager

Nope, that didn't work. I keeps putting it back into the tasks.

Hello, I'm a subscriber to the www.investors.com. when i click on a stock symbol, the stock chart takes a long time loading. when they do load, no grid shows on the graph. I do not encounter the similar problems when I use MS Edge or Google Chrome. Can someone help. Thank you.

New Firefox is making me angry everytime I use it. New tabs are doing what they want, they never open near the site that i'm watching. Sometimes they open in the middle of other tabs, sometimes at the end. That is so problematic and frustrating that i would download an opera if i can't change it. I use about 90 tabs and that's the way I'm using Internet, I won't change it. I have searched in settings but there is nothing. Old mozilla haven't done this. Can someone help me?