All Products Support Forum

Hi all.

I use Firefox 120.0.1 with the setting "Delete cookies and site data when Firefox is closed" to clear said data when closing Firefox. I have also set an exception for a few websites, so they should save cookies and data. However, this does not work as intended. After closing and reopening Firefox, both cookies and data are gone from these websites. I have looked for a solution in older forum entries, and it was recommended to adjust the history settings. It seems that checking the box at "Delete cookies and site data when Firefox is closed" automatically sets the history settings to what can be seen in the attached screenshot. Altering these automatic settings unchecks the box above. Is this issue related to the website or is there a way to solve it?

I have Firefox set to ask me where to download files that I want to download. It works for normal download links, but when I'm using my credit card company site's PDF viewer to look at a statement and I click on the download icon or link in the upper-left, it simply downloads the PDF (to my chosen "Save files to" folder in Settings). Is there a current way to change this behavior? Is this something that the website's code determines, overriding my Firefox setting?

We are working on implementing Firefox for Enterprise and rolling it out through Intune/Company Portal, one challenge we are encountering is that we have disabled Pocket as thoroughly as we can (followed the guide from Mozilla https://support.mozilla.org/en-US/kb/disable-or-re-enable-pocket-for-firefox) and we are still seeing requests go out to "img-getpocket.cdn.mozilla.net" we do not want Pocket available at all, we do not want queries made to those domains, is it not possible to completely eradicate Pocket?

It wouldn't be a problem but our AV solution (MDE) has a popup every time the URL is queried and blocked.

Attached image of our configuration profile for Pocket.

Hi

I noticed some strange entries in the Windows Registry yesterday and am a bit wary what they are and where they came from. There all connected to firefox and it seems like an extension of some sort. I only have 3 extensions installed - NoScript, uBlock Origin and Firefox Multi-Account Containers.

I attached an image of what I've found. The entries all repeat but with different values for "installtabopened".

I don't recall installing anything new recently and apart from the Multi-Account Containers extension.

I'm quite paranoid and so scan and check often using different virus / malware tools. Always the worry I missed something though.

Any thoughts on this?

Thanks for the help beforehand.

The puzzle piece icon is not on the toolbar. Neither is it shown in the customize toolbar dialog. I have reset the toolbar to default, rebooted Windows 11 and removed & reinstalled Firefox 120.0.1 (64 bit). Those did not work. How can I restore the puzzle piece icon to the toolbar?

The topic says it all. How do I prevent Firefox from shifting my typing from the search field to the address bar?

I try to type a search into the field on my homepage but the cursor gets shunted up to the address bar and I can't find a setting turn it off. I would prefer my typing to stay where I place the cursor with a click rather than being shunted off somewhere else on the screen.

Hi,

Ever since installing the latest Firefox update I can no longer access Microsoft Outlook - email. When I try I get the following in the search bar https://outlook.live.com/mail/0/. Then nothing

I can access my Onedrive account, no problem, but when I try to get to the email part I get the same search bar response. Then nothing.

Using MS Edge, no problem - all works fine.

I have cleared all temp i/net files, cookies etc

Any (simple!) ideas gratefully received

Thanks -

Jim

Hello to everybody, My question: Opening local .mdb files (MS Access database) does no longer work in Firefox 120, but was ok in previous releases. The only choice is to save the file rather than onening it with MS access. Under Firefox settings/applications the file type .mdb does not appear. If I answer the question "What should Firefox do with other files?" with "Ask whether to open or save files" it has no effect at all. I expect to find an entry for .mdb files where to choose "always ask" as was the case earlier. Please help!

Regards Volker Zipp

Since approximately July 2023, Firefox gives me a beachball and pauses for about 10 seconds whenever I change between it and another app, or between one Firefox window and another. The same behavior does not occur with other browsers, likewise whether my connection is WiFi or wired.

I have No Proxy set in Network Settings. I am running a 2021 M1 Max Macbook Pro on Ventura 13.5.2.

I would appreciate any advice on how to troubleshoot and fix. Thanks.

I found how to backup and transfer my normal bookmarks, however I really need to backup and transfer my bookmark toolbar, specifically on the Mac version. I can only find the PC version instructions and they don't seem to translate between OS's.

Whenever I open Firefox on Chrome OS, which I installed via the Linux shell terminal, it says in settings that the browser is managed by my organization. However, I don't have a school account signed in or anything.

I've used Firefox forever, have a lot of bookmarks, when searching bookmarks max 9 results display. Usually can finally find by adding search criteria, but getting hard to find. Is there a way to return more results in a search keywords than 9? Cannot find an option to to that. Thanks.

I have noticed 3 new bookmarks I never added for 2 websites I've visited recently show up in my bookmarks bar.

I did a scan with Avast One (free version) and it says no viruses or malware found

Any thoughts on what's adding the 3 bookmarks?

Thanks.

Windows 10 Firefox 120.0.1 64bit

I'm using a new PC with Windows 11 and find that I, inadvertently close Firefox with 16-20 open tabs. Most of the time when I reopen FF, the tabs are still there, as expected. Sometimes, the browser opens with just a new home page and the pinned and other tabs have closed. I can sometimes see the 16ish tabs in history and reopen them. More recently, I find that they are not in history as a number of tabs so I have to set them up again. This rarely happened on my old PC and if it did I would have bookmarked a group of open tabs that I used regularly.

The failsafe FF General setting is as follows: Startup, Open previous windows and tabs.

I don't know how I can stop losing my open Tabs but if I was able to bookmark all the open tabs to be used in case of a problem I would feel more secure.

How do I bookmark ALL or several my open tabs?

If I download a .PDF file (or anything else) Firefox asks where I want to save the file and I can change the name of the file. The file is then downloaded to my selected folder on my PC. BUT a copy of the file, with original name, is also stored in my C: downloads folder. How can I stop that? I know how I can change the default folder but I do not want any default download folder, I want to be asked "Where?", "Name?" and the ONLY copy of download goes to that location.

Not sure WHY but suddenly I cannot open links or ages on my Android phone. It seems that JavaScript has gone missing and I have spent two entire days trying to get it back with about:config but it's not allowing me to proceed and it's a major pain I need to fix ASAP.