All Products Support Forum

I had Firefox 120.1 on a Windows 11 Pro 23H2 system and everything was fine, then today Firefox updated itself to version 122 and all my bookmarks / settings and saved passwords disappeared. When I went to the bookmark manager there were no backups to restore but when I searched the C: drive for "Bookmarks*.json*" I found dozens in the profile that Firefox is currently using (about:porfile shows my default and there is only one profile on the computer) and I copied the most recent one from a couple days ago and used the bookmark manager to restore it. However I've lost all my saved passwords and I absolutely need to get those back, how can I do that?

After using FedEx shipping manager for 8 years, now it cannot download the shipping label. FedEx BLAMES Mozilla Firefox for blocking this download. How can I stop this?

Hello! I want to remove help-button, password-button, addons-button from the (hamburger) menu of Firefox. To do this, I created a chrome folder in the browser profile, inside which there is a file userChrome.css. Contents of the css file

@namespace url(http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul);

1. appMenu-passwords-button,
2. appMenu-extensions-themes-button,
3. appMenu-help-button2

{ display:none !important; } This css file was removed from the menu: passwords, extensions. How can i remove help button? And second question - how to remove the copy and show password buttons from the passwords tab? Thnx for answers!

My laptop died. I purchased a new one and pulled the SSD drive from the dead laptop and hooked it up to the new laptop with a SATA to USB cable and have access to the drive now. How do I pull all the information that was in Firefox (bookmarks, open tabs when laptop died, etc.) from the old drive to the new laptop?

Hi:

  I do genealogy and often have 20 or more WINDOWS (not tabs) open simultaneously.  I also rapidly type, copy/paste, between windows, etc. and can instantly detect slowdowns - especially irksome when the mouse disappears for seconds while the system is working.  I keep history and cookies...reminds me of pages I've already looked at when color change is enabled.
  After crashing a hard drive, I finally realized that Firefox was accessing the disk WAY too much.  Even with the system static (no page changes or updates), it was continually writing to disk.  Occasionally, it would take over the disk system for seconds.  Over time (years), as you guys improved, it became less significant; just broken up into lots and lots of small accesses.  Researched quite a bit...

  Started with increasing the sessionstore interval, but still was an issue.

To solve MOST of the problem, I saw a help note. I created and set to FALSE

browser.sessionstore.enabled

Plus modified several other sessionstore items This helped a lot...

   BUT this did NOT regulate sqlite storage for third-party stuff.

This is probably handled and hidden under another config section/ keyword (not called 'sessionstore', but '??thirdpartystore??' or what?) The following profile files are still handling a LOT of writes. I use Ancestry as example (the worst offender actually), but applies to other sites also.

.default-release\storage\default\https+++www.ancestry.com\ls\data.sqlite-journal ...
or occasionally
\https+++accounts.google.com ...

Just for these accesses, looking at 100k writes every second, like pulses. This is with only one window open and a static (no change) page. What changes on a genealogy page that requires updating every second = this is a list of dead people?? Finally, my question(s): What config sections and "keywords" handle these third party writes? Any clue/hint on how to eliminate?

Thanks

CNN website being blocked. This notice comes up:'''' We apologize, but your web browser is configured in such a way that it is preventing this site from implementing required components that protect your privacy and allow you to view and change your privacy settings. This functionality is required for privacy legislation in your region.''''

My Firefox browser keeps autofilling username on one important website and it is preventing me from accessing that website. Website indicates that this username is not valid. How can I stop this?

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed.

No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry

Please help!

my hardware is very outdated already and i wanna try if my firefox runs better without any hardware acceleration like running fully on software.

i don't think that just simply disabling the hardware acceleration in the settings disables the entire hardware acceleration because there are way more about:config preferences which are related to hardware acceleration.

I would like to remain logged into google and youtube after i close firefox. After clearing my history once, i now get logged out every time i close firefox.

Please help :)

Kind regards,

Thomas Kunst

I have been having with YouTube for a couple of days. It asks to turn off ad blockers. I have done so and it still requests to turn ad blockers and still won't allow viewing. YouTube works on other browsers.

I am sure YouTube is playing games but can you help?

I am a business person and a regular user of Firefox. Unfortunately my business portal will no longer open on Firefox (however it does seem to open on other browsers, e.g. Chrome). Link is here: https://www.mlc.com.au/spa/online/home/index.html

I just get a blank page upon attempting to enter the site, but with no content. Grateful if someone could advise.