All Products Support Forum

Hello. I have 2 Other Bookmarks Folders. One near the top under the Bookmarks Toolbar & one at the bottom. They seem to have the same folders & bookmarks. I'd like to delete one, but I'm apprehensive about that because I think I would end up deleting both of them.

Any suggestions. Why do I have two? Thanks In Advance, Carol

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page

This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.

IP address: my ip adress Time: 2023-11-23T08:27:55Z URL: https://www.google.com/

and a CAPTHA, when I solve the CAPTHA I can use google like normal but when I restard my pc or open a new (private) window I have to do it again and its really anoying to do it every time, can someone help? thanks in advance

A tab for the Etsy website automatically appears every time FF starts up. How to stop this?

Just began after using the site a couple of times, but I did not indicate or click a setting on the Etsy site to ask for this.

All solution suggestions seem to be for pop-up ads, and don't work to block a website. Is there a way to block this?

In Google Forms, I expect a dropdown here to pick the date.

https://share.greenarrowemail.com/9ml919ZF

Any idea what is going on here?

Thanks,

Jeff

YOU KNOW I HAVE OTHER PROGRAMS TO RUN AND FIREFOX HAS BECOME SO BLOATED THAT IT EATS UP ALL MY RAM FURTHER MORE I PURCHASED FIRESHOT AND I CAN'T RUN IT BECAUSE YOU DON'T WANT TO LET ANYONE RUN AN ADD ON. THIS BUSINESS OF UPDATE AND BING HERE IS ANOTHER UPDATE AND CONSTANTLY BEING PLAGUED TO UPDATE FIREFOX. YOU COULD PUT ALL YOUR UPDATE IN ONE UPDATE. YOU COULD SPEND A LITTLE TIME AND TAKE THE BLOAT OUT OF FIREFOX. IT DOES NOT HAVE TO SO BIG. IT DOES NOT NEED TO COVET ALL THE RAM.

Contacted Specrum Customer Service because I couldn't login to my account. Rep told me it was a browser issue and suggested I try a different browser. I did so and was able to successfully log in to the Spectrum Site. What do you thing is the problem with Firefox and the Spectrum site? Everything else I log in to works fine.

Apprantly Firefox updated last night. I still show all the names of my bookmarks but NONE of them have any information in them. Probably lost my passwords too.

Tried all the fixes shown in prior posts. This is unacceptable !

I can't find any way to group windows. Yes, "windows".

I have about three dozen windows open (yes, there are a lot of tabs in them), and not just at home. And it’s hard to quickly find your bearings when you need to switch to another task (workspace). It would be nice to at least change the color of the windows, depending on the type of work. But in the API API I don’t see the ability to define a window property where you can specify a group identifier, which can be used to restore the color after re-opening FireFox.

If FireFox had a built-in or its own reliable extension for organizing thematic work, a deferred workspace (without losing the contents of windows). Arc browser - they realized that what browsers have been denying for a decade is already overdue, and they will be able to take over the market.

I tried several extensions for saving, restoring and organizing workspaces, and came to a clear conclusion: only the built-in FireFox solution for restoring windows after a crash/opening is the only truly reliable solution. There is no trust in extensions that are not supervised by a good team of developers and testers; there is a guarantee that data will be lost in the near future.

It is possible that in recent years some expansions have been completed. I'd be glad to know about it if you point it out. But here a question arises on a separate topic: improving the mechanism for rating and testing extensions, recommended extensions program.

There are questions about organizing the process of overseeing extensions.

It’s very strange when you see the “Recommended” extension, and at the same time you continue to see negative reviews, fresh ones. But another thing is offensive: the review submission form does not have feedback. I would like to receive a more detailed answer and user recommendations.

Let’s say a user writes that the design of the extension is not intuitive, that he lost information because of this extension and wasted a lot of time. And this is not consistent with the "Recommended" criteria. Causes dissonance.

Maybe it’s worth expanding the possibility of interactive interaction with reviews, with clients among themselves. Maybe it’s worth expanding the support base for these extensions? Link the application version to reviews to avoid misunderstandings?

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

We are currently attempting to automate our Firefox update processes. Currently we use robocopy to push out new versions on release, but ideally we'd like to use the background updater instead. We are currently on 64-bit 119.0.1, on Windows 10 Pro 22H2. We'd prefer not to switch over to ESR if at all possible. I've already reactivated the AppAutoUpdate and BackgroundAppUpdate policies, and DisableAppUpdate is disabled, but I'm still being hit with a UAC Admin prompt when I try to launch Firefox. I tried to bypass it through the registry at [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers], with "C:\Program Files\Mozilla Firefox\firefox.exe" = "RUNASINVOKER", but that also doesn't seem to have done anything. Any and all assistance would be appreciated

I am using Firefox version 119.0.1 (64-bit) on Ubuntu 22.04. Using this version of Firefox, as well as previous versions for the last few months, I am having a persistent error when using Google Advanced Search. I enter search criteria into the field “Find pages with … all these words” and successfully progress through a chain of web pages. Previously I was able to backtrack to the previously mentioned field and find my search criteria, then edit the text, and carry out a modified search. For many months this field has been blank when returning to it. So it is now necessary to re-enter all text for a new search. This is very frustrating. I have experienced this problem on the three computers that I regularly use.

I have found that when I use the Google Chrome browser the problem goes away and searches progress normally. I would much prefer to use Firefox as my browser as I find its bookmark system superior. The truth is that if this problem with Firefox can’t be fixed soon I will be forced to migrate to Chrome. Can you please help me resolve this Firefox problem?

Hi all, I can not get Firefox to use my Microphone,

• Works in other apps directly on Windows
• Works in other browsers, Edge
• Works in Windows

I have

• Refreshed Firefox
• Uninstalled Firefox, removed folders in %appdata% https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-58-0773b4.png
• Updated windows to latest buildhttps://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-44-96d242.png
• made sure all Windows 11 permissions were correct https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-49-4817cf.png
• Made sure Firefox is using my only Microphone,

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-54-d5c3a4.png

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

I'm having an issue with Fidelity Investments website logging me off after 5-10 minutes of inactivity. Before Fidelity's website redesign, I could go at least 30 minutes or more without having to login again. It seems now I have to login constantly.

I have contacted Fidelity, but the said it was a Firefox issue, however, I cannot find any information about this issue (or I don't know where to look).

How do I extend the time before needing to login again? Thoughts on if is this even a Firefox issue or is it Fidelity's website?

Thank you!

Dear Sir/Madam,

I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal site Mozilla Firefox waits to open https://www.bootstrapcdn.com/ Internet location which is unavailable because we are using the browser in isolated network and it is waiting for this site for more than 15 minutes before it opens the local site.

This is not the way we are expecting the browser to work so the question is can we disable this requests in Mozilla Firefox that we were not aware of and that are not asked from out side?

Thank you!

Igor Vanevski, IT administrator, Belgrade, Serbia

Hi, for months now, Mozilla, keeps crashing, or asking me to install new updates very frequently. Today it told me I have an old version (I do not) and that I need to create a new profile. I love your privacy policy but am about to give up your product. I have an IT dep and they were not able to help either. Best of luck fixing these bugs

Pazit

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one of them using 85%-90% of the available memory. I looked up help articles regarding this issue and one of them mentioned to "Delete content-prefs.sqlite file". When I do that it will help for a short period of time but then the issue is happening again. I'm using Windows 11 64 bit.

I'd appreciate some advice on how to deal with this.