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Mouse text highlighting issue

I have a Logitech mouse. I've used it with both Brave and Chrome problem without problems highlighting text. But the highlight function doesn't work properly with the mo… (read more)

I have a Logitech mouse. I've used it with both Brave and Chrome problem without problems highlighting text. But the highlight function doesn't work properly with the mouse in FF.

I can double click and highlight a paragraph. I can highlight a single word with no problem. But when I try to highlight a series of words or a full sentence, I can't. Either it highlights but when I try to Copy the highlight disappears. Or when I drag the mouse to highlight it won't highlight at all.

Since the issue only occurs in Firefox and not other browsers, there has to be something in Firefox that's causing this; or some conflict causing highlighting not to work.

I'd be grateful for any ideas how to fix this. It's driving me crazy.

Asked by Richard Silverstein 5 months ago

Answered by Richard Silverstein 5 months ago

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Why do tabs/windows refuse to open?

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or… (read more)

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or social media, just whatever, no rhyme nor reason, nor consistency. Even when I manually input the url, nothing happens, the browser just sits there, nothing happens. I've restarted, I've refreshed websites, clicked on "open in new tab/window", nothing gets it to work.

Asked by StevenCee 6 months ago

Answered by zeroknight 5 months ago

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Assistance Request - Firefox Browser Animation and Window Issues

Dear Firefox Support Team, I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. De… (read more)

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. Despite my efforts to troubleshoot, I have encountered problems with various animations within the browser.

The specific issues include:

  Text Selection Animation: The animation for text selection does not function.
   Element Overflow Scroll: The animation for scrolling within elements in overflow does not work.
   Developer Menu Resizing (F12): The animation for resizing the developer menu (F12) is not functioning.
   Button Hover Effects: When hovering over elements such as buttons, the expected CSS :hover modifications do not occur.
   The cursor remains the same regardless of where it is moved. This is particularly problematic as the cursor often retains the icon corresponding to editable text even when over buttons.

Additionally, there are complications when resizing the browser window. Upon resizing, the window seems to "half" itself, making it impossible to drag or further resize. This behavior also hides the three standard buttons present in all windows.

An additional symptom is that when I initially open the browser, it functions perfectly. However, during usage, the first indication of a problem is the disappearance of the mouse cursor, requiring movement for a couple of seconds. From that point onward, all mentioned issues begin to manifest.

I have taken several steps to address these issues, including:

   Complete Firefox Reinstallation: I uninstalled and reinstalled Firefox from scratch in an attempt to resolve the problem.
   ESR Version Testing: I experimented with the Extended Support Release (ESR) version of Firefox, but the issues persisted.
   Hardware Acceleration Disable: I disabled hardware acceleration to check if it was causing the problems, but the animations still did not work correctly.

Despite these efforts, the problems persist, and I am reaching out to seek your expert guidance in resolving these issues. Your assistance in this matter is highly appreciated.

Thank you for your time and consideration.

Best regards,

Ivan Beltrame

Asked by Ivan Beltrame 6 months ago

Answered by cor-el 6 months ago

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windows taskbar doesn't disappear in firefox fullscreen

When I go into fullscreen, by any means (F11 or dedicated button next to zoom settings), only the firefox toolbar disappears. The window taskbar stays there. Issue is not… (read more)

When I go into fullscreen, by any means (F11 or dedicated button next to zoom settings), only the firefox toolbar disappears. The window taskbar stays there. Issue is not present on other installed browsers.

I tried: - Troubleshoot mode - Tinkering with windows accessibility settings for Firefox - On troubleshoot mode, Individually flipping these configs (+ refresh): - - browser.fullscreen.autohide - - browser.link.open_newwindow.disabled_in_fullscreen - - browser.link.open_newwindow.disabled_in_fullscreen - - widget.windows.fullscreen_remind_taskbar

Asked by heitorprimeiro 6 months ago

Answered by zeroknight 6 months ago

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Using Mozilla as Default Browser

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and andr… (read more)

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Asked by Sarecee66 6 months ago

Answered by James 5 months ago

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How can I get Firefox to fill in form data for NEW forms

Firefox remebers my data for previously filled in forms - thats fine. BUtr how can I get it to know my basic data (name, email, phone number etc) for forms / sites I have… (read more)

Firefox remebers my data for previously filled in forms - thats fine. BUtr how can I get it to know my basic data (name, email, phone number etc) for forms / sites I havent previously visited?

Asked by matt1510 6 months ago

Answered by cor-el 6 months ago

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Firefox can't download file to mounted ntfs device. Instead it creates thousands of empty files

Hello. Lately i found strange bug in FF 119.0 (ppa - deb, not snap version), ubuntu 23.10 I can't download any file to mounted ntfs volume. Firefox instead creates thous… (read more)

Hello.

Lately i found strange bug in FF 119.0 (ppa - deb, not snap version), ubuntu 23.10 I can't download any file to mounted ntfs volume. Firefox instead creates thousands of empty files. Once it was 10001 or 10003 other time it was 20000 of files. I tried private-window, no change. I have removed all add-ons - no change.

For example i was trying to download https://fedorapeople.org/groups/virt/virtio-win/direct-downloads/stable-virtio/virtio-win.iso and i ended with (only few last lines):

-rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9989.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-998.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9990.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9991.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9992.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9993.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9994.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9995.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9996.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9997.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9998.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9999.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-999.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-99.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest-9.exe -rwxrwxrwx 1 root root 0 2023-10-27 22:23 spice-guest-tools-latest.exe

I can download the same source files to the same location with other browsers without problems. Thank You for Your help!

Asked by Mar Brz 6 months ago

Answered by zeroknight 6 months ago

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Unwanted google translate window

Help, I do not know how I got stuck with this but every time I go to twitter I get this tab pop up window and cannot get rid of it. I am not versed enough to get rid … (read more)

Help, I do not know how I got stuck with this but every time I go to twitter I get this tab pop up window and cannot get rid of it. I am not versed enough to get rid of it. Please, please help get rid of it. https://twitter-com.translate.goog/home?_x_tr_sl=en&_x_tr_tl=en&_x_tr_hl=en-US

Asked by laurelt2001 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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recently closed tab show the tabs of all opened windows at once instead only one.

I don't know if it is because i closed firefox task end, or if it is a bug from update to v119 (when i reopened firefox, there was the updated tab). But now when i fly my… (read more)

I don't know if it is because i closed firefox task end, or if it is a bug from update to v119 (when i reopened firefox, there was the updated tab). But now when i fly my pointer on "recently closed tab", instead of only having the 15 last closed tab of my current firefox windows, i have also the 15 of each opened firefox windows. means if i have 2 page it show 30 tabs, etc. the first 15 being the tab of the current windows (ex: FF windows 1) and the 15 next for the other opened one (FF windows 2), when i check "recently closed tab" on the other windows it is reversed (the 15 first tab are the windows 2 closed ones, and the 15 next from the windows 1). It is me, or a global bug (or new feature). If the second, how to return to the former option (means having only the tab closed from the current windows showing)

Asked by thor94 6 months ago

Answered by thor94 6 months ago

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Timestamps on pdf download

Hi, I downloaded webpages as pdfs on FF android and have noticed every page has the timestamp on it. How do l get rid of that? I notice in Chrome it doesn't do that. (Nor… (read more)

Hi, I downloaded webpages as pdfs on FF android and have noticed every page has the timestamp on it. How do l get rid of that? I notice in Chrome it doesn't do that. (Nor does it have the link on every page). I prefer Firefox but want it to download a simple pdf. Thanks for any help.

Asked by NJ95 6 months ago

Answered by NJ95 6 months ago

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Switching to new tab automatically

I have just upgraded my desktop to Win11 and have an issue now with Firefox. I have When you open a link, image or media in a new tab, switch to it immediately checked, … (read more)

I have just upgraded my desktop to Win11 and have an issue now with Firefox.

I have When you open a link, image or media in a new tab, switch to it immediately checked, but when I open a bookmark or click on a link, the new tab opens, but FF does not switch to it immediately.

I've done a search here, but only find questions on how not to switch immediately. ;)

Asked by Steve2526 6 months ago

Answered by Steve2526 6 months ago

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Hover over menu doesn't show up in some websites (even after changing settings in about:config)

Hi, I've had this issue since I installed firefox on my current computer. The hover menu shows up on Youtube and some other video websites, but not on Twitter for example… (read more)

Hi, I've had this issue since I installed firefox on my current computer. The hover menu shows up on Youtube and some other video websites, but not on Twitter for example.

I followed what a forum post here said about dom.w3c_touch_events.enabled and HID touch interface, neither did anything for me (I don't even have a HID touch interface device on my list, not even hidden).

Need some help :P

Asked by Charlie 6 months ago

Answered by zeroknight 6 months ago

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Thunderbird: Emails threaded incorrectly

Emails with different subjects are getting threaded together. For example, in the attached snapshot, why are the emails with subject "Bid S011090833" getting threaded und… (read more)

Emails with different subjects are getting threaded together. For example, in the attached snapshot, why are the emails with subject "Bid S011090833" getting threaded under "Hein Revised Hall Bath..."?

Perhaps I don't understand how Thunderbird determines messages have a common thread.

Using Thunderbird 115.4.1 (64-bit)

Asked by rick163 6 months ago

Answered by Toad-Hall 6 months ago

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Unable to login to my bank when using Firefox New Private Window

Every time I try to login to my bank using Firefox New Private Window I get a message "Unable to login. Try again later." But if I then switch to Microsoft Edge browser u… (read more)

Every time I try to login to my bank using Firefox New Private Window I get a message "Unable to login. Try again later." But if I then switch to Microsoft Edge browser using its private window I have no problem, no delay, in logging in. It has occurred to me that Edge is deliberately blocking or somehow delaying my login attempt with Firefox. Could this be?

Asked by frawhi24 6 months ago

Answered by frawhi24 6 months ago

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Top Level Icon (Shortcut) to get to Manage Bookmarks – i.e. here: Ctrl+Shift+O?

I understand that the "Bookmarks Menu" Icon (see attached pic) can be used and then: 2) "Manage Bookmarks" can be selected (to get to the "Manage Bookmarks" <selection… (read more)

I understand that the "Bookmarks Menu" Icon (see attached pic) can be used and then: 2) "Manage Bookmarks" can be selected (to get to the "Manage Bookmarks" <selection> screen).

But is there a 1-click Icon solution to access "Manage Bookmarks" (other than the keyboard one)? Or is there a link address that would access the "Manage Bookmarks" screen directly?

Asked by Mrmb2000-Firefox 5 months ago

Answered by cor-el 5 months ago

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DNS setting issue with particular website

As described in this thread (https://support.mozilla.org/en-US/questions/1431159#answer-1618832), I had a problem accessing one particular domain after doing everything I… (read more)

As described in this thread (https://support.mozilla.org/en-US/questions/1431159#answer-1618832), I had a problem accessing one particular domain after doing everything I could find to fix it. Setting DNS to Increased Protection fixed it. It's partly just curiosity but also concern that I'm asking if there is an issue that should be addressed.

The basic scenario: could not access one particular domain only in FF on one computer. No problems with FF on other devices and no problem with other browsers on the computer in question. Configuring DNS settings to Increased Protection is the only thing that allowed me to access that site (which happens to be the org I work for). So the setting is only necessary on this device and only for that domain.

What's the explanation or solution for ensuring I don't have other DNS issues, or something else, that will be a problem later?

Asked by lifespan 5 months ago

Answered by lifespan 5 months ago

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Sync server not reacheable

I'm having problems to sync my account with one computer, and apparently the reason is that it cannot reach the sync server https://sync-1-us-west1-g.sync.services.mozil… (read more)

I'm having problems to sync my account with one computer, and apparently the reason is that it cannot reach the sync server

https://sync-1-us-west1-g.sync.services.mozilla.com

I can open the above url from my phone and from one laptop, but I cannot open that address from the laptop that I'm trying to synchronize. I got the address from the sync-log

Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/161701144/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available

Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available

Both computers and phone are connected to the same local network.

Asked by claudio.borchichi 6 months ago

Answered by claudio.borchichi 6 months ago