All Products Support Forum

When I am typing in a search request in google, the type disappears frequently and I cannot even correct it because the whole line disappears. I thought this was happening when I misspelled a word but it seems to happen in other situations also. This is very annoying.

Firefox 116.0.3 (64-bit) do not paste in whatsapp web and other applications exemple I copy an image and want to past it in whatsapp web nothing but it work in brave browser...

I have set four custom URLs to open each time I use my main Firefox profile - this works well. (I have several different profiles I use for different roles and sets of logins).

I frequently open new windows to hold a set of associated tasks.

If I specifically open a link into a new window, the new window only has that one tab - all good.

However, if I just open a new window (Ctrl-N), Firefox always opens four new duplicate tabs for my custom URLs.

Is there a way to limit custom URLs to the first window opened in a profile or to open custom URLs only if they are not already open in at least one window?

When I go to my church website, www.universalist.org, it automatically redirects to www.webhostking.net. How do I stop this? Both Chrome and Microsoft Edge block this redirect.

Back in the day, I used to used 'boolean'(?) operators to refine web searches. E.g. if I want to search for "blue whale" and didn't want any ebay returns, I'd type: blue whale -ebay That doesn't seem to work now, is there another method I could use?

Hi! I just moved over to Firefox from a different browser, and there this minor thing that I noticed. Whenever I put a video on full screen, it looks like it alters the aspect ratio of my screen? Like there are black bars at the left and right of my screen instead of it filled all the way. Its very minor but it bugs me every time. Is there a way to fix this or not? Thank you!

I am using a Macbook Air M2 btw.

Firefox beta release: 116.0b6 (64-bit)

On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to automatically show on opening the sites. Other sites are still showing the cookie consent option pop-ups. This means I cannot select if I wish to accept or reject cookies on several sites that used to allow me the option.

In checking about:config, the cookiebanners.service.mode is set to 1, which I believe this the correct setting for enabling the cookies consent pop-up option.

Is there any fix for the cookie consent pop-up not working on certain sites within the EU? I am not using a VPN or pop-up blocker. Tracking protection is set to Standard, cookies and site data are always deleted on closing Firefox and "Do Not Track” signal is set to always. Deleting all installed FF extensions has no effect either.

In other browsers on the same PC, Chrome and Edge, the cookie consent option does still work as it should on the sites mentioned. In Firefox it doesn't.

This is only happening on one PC. My latop has the same FF beta build installed and is not showing this behaviour, it still automatically shows the cookie consent pop-ups when visiting sites such as BBC.com, Youtube.com and Facebook.com.

We would like to install a custom search engine using Firefox policies. We have the latest version of Firefox installed. We have the latest admx files installed on our Domain Controllers. In the Policy, I go into the User -> Administrative Templates -> Mozilla -> Search and setup a search engine using Search Engine One. I then go into Default Search Engine and configure our custom search to be default. What we find is that the custom search engine never installs, so the custom search engine is not set at the default. If I manually add the custom search engine using the Search Engine Helper Add-on, I can verify that the custom search settings do indeed work. With that said, does anyone have thoughts on how to troubleshoot this issue? First, need to figure out why the custom engine isn't installing at all. Thanks.

typing does not match keyboard When I type a character I get a sequence of qwerty keyboard symbols from hitting the same character. for example when hitting "a" I get the following (I must cut and paste to get my typing in this support page. 34567890-=qwertyuiop[]asdfghjkl;'`\zxcvbnm,./-+\123456789

I just upgraded my Ubuntu 18.04 to 20.04 and found that Firefox (which was working perfectly before), does not work properly. Graphics (eg. profile pics on various websites) are not displayed, buttons of websites are often missing, some websites are displayed in a weird "zoomed out" way.

With Google Chrome, I don't have these issues so it does not seem to be a Linux thing...

I already tried reinstalling Firefox, but to no avail...

Help is appreciated as I would not want to migrate away from Firefox which has worked well for me for years...

Regards!

As of this morning, Sat 8-5-23, Outlook mail loads, I see a list of new mail in my inbox, but I'm unable to read any mail, or see any of my drafts. It loads, and works on Bing, and amazingly works ok in Firefox Private Browsing. Win 11 FF 116.0.1

Hi, I have a problem and I can't find any solution.

I am Linux Mint Cinnamon user, When I type Korean in the Firefox Browser, type Korean word and type 'spacebar', blank is made before the last character.

For example, like this. '안녕하세 요', '반갑습니 다', '오늘 은뭐하세?요 ' like 'firefo x', 'googl e' How can I solve this problem?

Since a few days, it is not possible to copy-and-paste any external text or content into the text field of WhatApp Web on Firefox. It works fine on Chrome. Also text manually copied from a previous WA message can be pasted.

We tried on other PCs with Firefox and Chrome, same situation. So it seems to be a problem of Firefox latest version.

Logins appear on log-in pages as soon as I type anything in the user box. I have not told Firefox to save any logins or passwords, I do not want it to do that. But on the "saved logins" page after going to the Passwords item on the main menu (three lines) it says No Logins Are Found. None. How do I make sure none are saved, since obviously some are being saved somewhere? And how can I get rid of the ones that appear, so must be saved somewhere? I use Windows 10, and Firefox with the latest updates as of August 2, 2023. Norton 360 is installed. Thank you for help with this.

Dear Firefox support,

I am writing to inquiry about bookmarks. I have hundreds of bookmarks, if not thousands with many folders, which I have saved over the last decade. I have always synced my account and it should all be there upon downloading a new firefox on my new computer. However, the HTML file that it is asking me to upload from is not a file I am able to find in by backups, time machine, or anywhere else. It is also not in my account after I sign in. I have spent nearly 10 hours trying to figure this out. I have read all your articles and went through the steps of about:profiles. ALL my bookmarks should have been synced and saved. I have firefox in my Time-machine backup also. But none of the library files populates the bookmarks.

It would be a huge harm to my research career if I am unable to restore my bookmarks. I have trusted and used Firefox for a long time. Please assist me in obtaining these bookmarks in my browser.

Best,

In the right hand Bookmarks column of my Firefox, there are three items: Bookmarks Toolbar, Bookmarks Menus and Other Bookmarks (see attached image).

When I do a “save this page,” the bookmark ends up in the Bookmarks Toolbar section. I want the “save this page” page to go to the Other Bookmarks folder. How do I do this?

Thank you very much!

When I open `about:preferences` tab, `Downloads` directory is created in my home directory, despite my downloads directory is different. I've read issue 474718 which states that it was fix but i still experience it. Linux x86_64

I have windows 7. On August 1 Firefox automatically uploaded version 116. Now my computer is running very slowly, and is taking a long time to load pages on the internet when I browse the web. I just learned searching the web (I never go any notification from Firefox) that version 115 was going to be the last version for windows 7, so how did I get version 116 automatically loaded onto my computer? How do I go back to version 115 which was working great? I right clicked on the Firefox icon on my desktop and clicked restore previous version and it states there is no previous version there. How do I go back to version 115.