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webp images not loading at all

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as w… (read more)

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as well as on tumblr, where if an image or gif is a webp file, it will refuse to load. both are attached in the image below to see the difference between firefox and chrome, as the images load fine on chrome. as well as that, discord, when opened with browser instead of the app, does not load profile pictures, server icons, or custom emojis. google hadn't helped me at all, and i don't know what to do at this point. i don't want to go back to using chrome.

in the attached image, the top images show a set of shark sculptures. the first does not load on mozilla, and looking at the image file, it is a webp. the second image is revealed to be a jpg, which mozilla treats normally. in the second set of images, there's a quick look at a random youtuber's page, the top being mozilla and the bottom being chrome, and you can see the mozilla thumbnails do not load.

thank you for reading! i'm very confused and am unsure what to do. any help is appreciated!

Asked by kriber 9 months ago

Answered by zeroknight 9 months ago

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website problems after update

HI! I posted earlier about problems accessing websites after updating the browser to 115.2.0 esr. Earlier in the day I had accessed these websites with no problems .... n… (read more)

HI! I posted earlier about problems accessing websites after updating the browser to 115.2.0 esr. Earlier in the day I had accessed these websites with no problems .... now after the update installed, shopify is trying to validate whether I am a human and verify the browser. Resulting in an endless loop of identifying myself as a human and it trying to validate the browser.

Asked by 73545.666 8 months ago

Last reply by cor-el 8 months ago

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Restore last session

Ever since I update Firefox a month or so ago, every time I open the browser it wants to restore my last session. I've went into setting and check it to make sure I did h… (read more)

Ever since I update Firefox a month or so ago, every time I open the browser it wants to restore my last session. I've went into setting and check it to make sure I did have it on. I even turn it on, rebooted and the took it off and rebooted. Nothing seams to work. Any help?

Asked by Home 9 months ago

Answered by Home 8 months ago

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Unable to change dropdown menu color when high contrast theme is enabled.

I have Windows 11 with high contrast mode enabled and I have tried all the settings, to check in registry, in the theme file itself (.theme) and in the settings of Fifero… (read more)

I have Windows 11 with high contrast mode enabled and I have tried all the settings, to check in registry, in the theme file itself (.theme) and in the settings of Fiferox. Could you please suggest what else can be done?

Asked by booya 8 months ago

Answered by booya 8 months ago

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Firefox upgrade from 115 -> 116 results in “broken” screen capture

Reposting from https://discourse.mozilla.org/t/firefox-upgrade-from-115-116-results-in-broken-screen-capture/121964 Howdy folks! I am on Arch Linux and recently upgrade… (read more)

Reposting from https://discourse.mozilla.org/t/firefox-upgrade-from-115-116-results-in-broken-screen-capture/121964

Howdy folks!

I am on Arch Linux and recently upgraded Firefox from 115 to 116 and this broke WebRTC screen capture. Whenever I try to share my screen in Microsoft teams and Google Meet, the participants only see a black screen with a cursor. I am able to reproduce the issue on this test page. I had to downgrade to 115 in order to “fix” this critical feature. Before that it was broken in 114 and I had to use Chromium for presentations. I no longer want to touch Chrome with a 100 ft pole since they are trying to introduce Web Environment Integrity.

The only bug I have been able to find is from three years ago:

https://bugzilla.mozilla.org/show_bug.cgi?id=1640771

I don’t want to add a “me too” comment, but was wondering how to show/give my support to get this issue fixed? It is crippling to my work workflow, and I don’t want to be on 115 forever. I am an engineer so I can provide advanced support to a Firefox dev, just not development as firefox is gargantuan beast of a code base.

Any guidance or pointers would be appreciated, Thanks!

Asked by jeezusjr 8 months ago

Answered by zeroknight 8 months ago

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program help

Hopefully you can help. I know this may be a Microsoft issue or question but I'm having trouble in finding a reasonable way to contact them for help. My question is, my … (read more)

Hopefully you can help. I know this may be a Microsoft issue or question but I'm having trouble in finding a reasonable way to contact them for help. My question is, my computer runs slow, and so I thought I would clean up my files by using the Microsoft disk clean up procedure. I did so. But, my specific question is what is a good number to have when the it says a given number of disk space can be cleaned up? For example, I believe when I first tried to clean the disk it said 5.1 GB of disk space could be cleaned. When I ran the disk clean process and it completed it then said 66 KB of disk space could be cleaned. So how much disk space did I gain or get cleaned up? And, if I can only clean up 66 KB of disk space is that indicative of not really needing to clean the disk any farther? Hopefully some one can help. While this may be a Microsoft issue, I believe the Firefox contributors have enough computer knowledge to help answer my question. At least that is my hope. Thank you.

Asked by sciencemagic 8 months ago

Answered by Paul 8 months ago

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Videos freeze when scrubbing back

For a few months, I have encountered an issue with videos playback on my browser. On most websites (including Reddit, Dailymotion, and even some videos on YouTube), whene… (read more)

For a few months, I have encountered an issue with videos playback on my browser. On most websites (including Reddit, Dailymotion, and even some videos on YouTube), whenever I scrub back a video, it will stop for about ten seconds, while the audio keeps playing.

My current extensions are: Metamask, Bionic Reader, uBlock Origin, Return Youtube Dislike, and TWP Translate Web Pages. I have tried using Troubleshooting mode, but the problem persisted, so I think it's not because of my extension.

My OS is Opensuse Tumbleweed, with Firefox version 155.0.3. I didn't have this issue with Firefox ESR on my previous Debian 11 installation. I hope someone can find a solution for this, as it is extremely troublesome switching to Chrome whenever I want to watch videos.

Asked by xuantung.trinh.63 8 months ago

Answered by zeroknight 8 months ago

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FF 115.0.2 64-bit, upload buttons do nothing, tried Refresh, clearing cache

Click any upload button, e.g. on Gmail or wiki.debian.org, and absolutely nothing happens. Refreshed FF, still no change. Thanks. User Agent String: Mozilla/5.0 (X11; U… (read more)

Click any upload button, e.g. on Gmail or wiki.debian.org, and absolutely nothing happens. Refreshed FF, still no change.

Thanks.

User Agent String: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0

Asked by CorvidaeCorvus 8 months ago

Answered by zeroknight 8 months ago

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Firefox spyware

When I launch Firefox (version 115.0.1), it establishes and maintains multiple connections to '*.googleusercontent.com' until I close Firefox. This is bull shit is totall… (read more)

When I launch Firefox (version 115.0.1), it establishes and maintains multiple connections to '*.googleusercontent.com' until I close Firefox. This is bull shit is totally unacceptable. I have been using Firefox since version 1.0.6 but I will dump Firefox for another web browser if this problem cannot be fixed.

How do I stop these connections being made?

Asked by kolusion1 9 months ago

Last reply by mozel3 8 months ago

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Doubling click a word open a search bubble - now gone

Hello, I recently installed a fresh FF 115.0.2 (after years of importing my old profile). I noticed a really nice feature, when double clicking a word, a search bubble wo… (read more)

Hello, I recently installed a fresh FF 115.0.2 (after years of importing my old profile). I noticed a really nice feature, when double clicking a word, a search bubble would open with 4 icons (google, google maps, wikipedia and something else) and you could click one of them and it would open a new tab and search for the selected text.

Today I noticed it is missed. I didn't upgrade FF, I didn't install any new add-on and I didn't even close FF since the last time it worked.

Any ideas how to get it back? And how to add other providers to this very nice feature?

Thanks

Asked by tanin 8 months ago

Answered by zeroknight 8 months ago

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No extension icons in toolbar, extensions menu, or toolbar customize menu

Just to preface I have already tried looking for a similar issue in support and most of the answers are like "just make sure to not be in private browsing" but I am sure … (read more)

Just to preface I have already tried looking for a similar issue in support and most of the answers are like "just make sure to not be in private browsing" but I am sure that I am not and my extensions are all allowed in private browsing anyways. I also know this is not a theme issue as after I removed ublock origin and re-added it to firefox the extension icon showed up in the menu just like usual, but I do not want to do this for every single extension as I have a large amount and I am worried about personal settings that I have saved being undone. In the past I have used this same firefox setup without any of these issues whatsoever and without changing any settings since then.

The main issue is that when I click the extensions menu toolbar icon (the puzzle piece) it only takes me to about:addons. On this page I can confirm all my extensions are there, and I know that they are working, due to things like ads still being blocked from ublock origin or tracking links being blocked from clearURLs. However there is no icon for them after clicking/right clicking the the extensions puzzle piece, or when using the "customize toolbar" feature, or in the overflow menu, or in any other possible place. I have also tried telling the toolbar to reset to default and this does not help. Since the puzzle piece icon never shows me a menu, there is no way to right-click an extension and get the menu option to "pin to toolbar" as this option can't be found in the about:addons page as far as I have found.

Is there any way to fix this beyond just re-adding every single one of my extensions?

Asked by max 8 months ago

Answered by max 8 months ago

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Is it possible to open all bookmarks in a folder at once, including those in the nested folder?

Hi, I have been trying to use the extension "Sidebery" to replace "Tree Style Tab" If my tabs are nested, bookmarking the tab tree will give me nested folder structure … (read more)

Hi,

I have been trying to use the extension "Sidebery" to replace "Tree Style Tab"

If my tabs are nested, bookmarking the tab tree will give me nested folder structure in firefox's bookmark.

If I right click on the top level folder in the bookmark, select "open all in tabs", firefox will only open those bookmarks in the 1st level folder, but won't open those bookmarks in the nested folders.

I wonder is there a way to do it? That is, open all bookmarks in a folder with those in the nested folder, all at once?

Best, Jake

Asked by Jake Chung 8 months ago

Answered by Medhasree Suram 8 months ago

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Updating FF, using Mac 10.12.6: Will ESR happen automatically?

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say… (read more)

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say in part " Users on those operating systems will be migrated to the ESR 115 version of Firefox."

I want to clarify that when I update to FF 116, FF will automatically install the ESR version, or will I need to do this manually? Also, will this update take a long time, like FF will be installing a totally new (ESR) version, rather than "just" the usual update?

Asked by ChrisG 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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Fire fox crashes in a loop when hitting keyboard until it does not.

Firefox on windows 11 crashes between 0 and 15 times in a row as soon as I hit the keyboard. Same happens with chrome so that is not a firefox bug. Disabling all extensi… (read more)

Firefox on windows 11 crashes between 0 and 15 times in a row as soon as I hit the keyboard. Same happens with chrome so that is not a firefox bug. Disabling all extensions does not help nor does a refresh. After a certain number of crashes, it starts working. Once it starts working, I can use the keyboard until next time I start it. No issue if I cut/paste text in fields, or if I use keyboard via vnc viewer. Only browser apps have this issue. I have also tried diabling all non windows services, and thought it was solved until it didn't. I would love a hint on what to look for.

I have the latest release (auto update)

Edition Windows 11 Home Version 22H2 Installed on ‎21/‎12/‎2022 OS build 22621.1992 Experience Windows Feature Experience Pack 1000.22644.1000.0

Device name Discovery Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz Installed RAM 32,0 GB Device ID 755A990D-673D-448E-A3D8-7A0C1E7E10BE Product ID 00326-00843-91971-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Asked by faraboro 9 months ago

Answered by TyDraniu 9 months ago

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Opening new tab via right-click on other tabs doesn't put cursor focus in URL bar

If you have multiple tabs open and you hit Ctrl-T to open a new one, it opens it at the end of the tabs, and the cursor focus moves to the URL bar so you can start typing… (read more)

If you have multiple tabs open and you hit Ctrl-T to open a new one, it opens it at the end of the tabs, and the cursor focus moves to the URL bar so you can start typing in an address/search.

If you right-click on any of those tabs, it opens a new tab to the right of that tab, instead of at the end (which is what I want, as right-clicking on a specific one to open a new tab, to me, means you are linking those tabs in layout and want them together) BUT the cursor focus DOES NOT move to the URL bar.

This seems pretty counter-intuitive, and means that so many times I right-click, Open New Tab, and start typing a URL and then see that I have to stop typing, click in the URL bar, and start typing all over again.

Is there an about:config to force the focus to the URL bar, or is this a bug? If there's no setting for this, I would definitely consider this a bug because you have 2 different behaviors for New Tabs.

Asked by mozilla.org20 8 months ago

Answered by zeroknight 8 months ago