All Products Support Forum

Is AdBlock part of your system? I inquired about their ad and declined. Since then they have become an absolute "PEST" popping up in every thing I do. Your logo appears in their Ad.

Although New Build Claims -- Fixed the problem that caused full screen YouTube videos to exit and switch to portrait mode when changing quality or speed. But issue still persist screen doesn't rotate to Landscape mode in full screen mode. It stays in portrait mode with caption below entering in Full Screen. Works Flawlessly in Firefox Nightly

I have Dlink web cams. They are only accessable via a MyDlink app. The app is only compatible with Firefox 51 or 52. How do i get older versions running on my laptop?

For the past three days I have been disappointed to find the error message, illustrated in the screenshot, when I open Hotmail/Outlook/Login live. It says:

Something went wrong. Please try the recommended actions below. Refresh the application. (in a button)

I've followed its advice, to no effect. I've re-booted and turned everything off overnight (twice) but it's still not working. This only happens on Mozilla Firefox, my preferred browser. I have done nothing to alter any settings or opened, or even received, any dubious emails. All the other saved sites and randomly visited ones are functioning as normal.

Any idea why this suddenly started happening? is it a Firefox issue or a Hotmail problem?

Mark (Scotland, G.B.)

I am frustrated by the bookmark feature on the mobile app and am coming here to ask if I am missing something. My firefox account is synced across three devices (two desktop, one mobile). I want all of my bookmarks in one place, regardless of what device I save them on.

When I save a bookmark on mobile, it goes to Mobile Bookmarks — which, for me, is not where I want them to go. I then have trouble moving the bookmark. I can select the multi-step DESKTOP path but often the SAVE button does not appear and therefore I can not save it. If I keep closing and reopening, the save button sometimes appears. The attached two images shows: 1). landing spot for saved bookmarks on mobile 2) the lack of the "save" button to successfully move said bookmark.

Also, is it possible to make a mobile shortcut to all of my synced desktop bookmarks? Currently, the path is tedious to access. It involves: Hamburger button => Bookmarks => Desktop Bookmarks => these trio of options: Unsorted Bookmarks (unnecessary), Bookmarks Toolbar (the only one I want), Bookmarks Menu (unnecessary). I would like to go directly to the Bookmarks Toolbar from my mobile homepage. And if possible remove the cluttered/redundant options (re: Unsorted Bookmarks, Bookmarks Menu).

Thanks for reading.

New Firefox version 112.0 turn my browsing to hell. It logs off me from all sites when I switch off my computer and after I come back online read cookies wrong.

How can I roll back to the previous version?

Please just answer to MY question. No dreams and fantasies, please.

How do I synch Collections between all my mobile android devices? [I'm not using desktop now.] I have different Collections on each of my 2 tablets and my mobile phone. I would like to aggregate them unless there's a limit to how many Collections are allowed on a device's Firefox Homepage. thx!

For the first time, I have got a message 'For quick access, place your bookmarks here on the bookmarks toolbar.' I have always used the bookmarks toolbar. This message just takes up space, so I would like to get rid of it.

I am using the latest version of Firefox on the latest version of Mac OS Ventura, 13.3.1 (a). I wanted to have a sidebar showing the websites bookmarked in my toolbar. In researching how to do this, it said I needed to use the menu button at the top left of the address bar to do this. The only thing is I have no menu button! Can you please tell me how to add the menu botton to my address bar so I can use the options it affords. I have added a screenshot of this Firefox window so you can see there is no menu button here.

I would very much appreciate it if you would get back to me as soon as possible so I can make Firefox more workable for me.

Thanks in advance for the help!

pennyand

I am using Firefox's translate feature to translate websites so what I need to know now is how to set Firefox translate Feature to immediately and automatically translate the web pages I visit every day without me having to tell it to every time.

I am using PIA as my VPN on PC with windows10. When opening browser, on the top right there is a Red lock which indicates that i am NOT logged in, yet according to my VPN I AM Connected ! Why this discord? The "not connected" symbol for VPN is actually showing the allocated IP from PIA and not my actual IP .

So I just rebuilt my PC with all new Parts. Basically the only parts I kept were the PSU, and the Case. I installed Windows fresh on a brand new m.2 SSD, everything up and running and installed Firefox.

I have the OLD m.2 SSD set up as a flash drive, that I can plug into a USB port on my new motherboard, which has allowed me to transfer over things like My Docs and My Pics, etc.

Now I need to know what files I need to copy, from where, and to where; to restore my Firefox profile with all my bookmarks, etc.

Can anyone help me with this?

I've only just recently had this issue: If I'm not already in full screen mode on my MacBook Air (Ventura 13.3.1), then I can enter and exist YouTube's full screen mode just fine. But if I'm already in full screen mode with the browser, then after going full screen with a YouTube video I can't exit. I can exit the full screen window, but then the video stays in full screen with no menu bar available etc. Instead I have to close Firefox and open again. See the attached image - I can change the size of the window but only the video screen appears. I can still use shortcuts (ctrl+tab) to navigate tabs etc.

When I go to certain web sites, (Xfinity, Blue Cross Blue Shield), a message pops up saying, "This page is slowing down Fire Fox. To speed up your browser, stop this page". When I go into Safe Mode, I can get to those sites. How can I get rid of this message/problem? Fire Fox has current update as does my Mac.

Whenever I right-click a YouTube video on the home page and select 'open link in new tab' followed by launching the tab in focus, the YouTube video on the corresponding tab automatically starts playing. How do I get the YouTube video on new tabs to stop automatically playing as soon as I enter the tab?

Troubleshooting steps attempted:

Disabling all add-ons. Selected block audio and video 'for the autoplay setting under Privacy & Securty. Set media.autoplay.enabled.user-gestures-needed via about:config to true

The strange part is that if I open Firefox in a clean, new profile, navigate to the YouTube website, and then right-click a YouTube video to 'open link in new tab' and then open the tab itself, the video DOES NOT automatically start playing. How do I get that same functionality on my default, main profile?

EDIT - Solved! For anybody who wants to disable autoplay follow this tutorial - https://www.youtube.com/watch?v=Xn7_PiwhG4M