All Products Support Forum

This site, Costco Instacart, worked perfectly with Firefox as recently as April 15, 2023 but today fails (see attached image): https://sameday.costco.com/store/costco/storefront?zipcode=11021

Cloudflare believes it is protecting itself from online attacks when accessed by Firefox. The same site worked perfectly today, on the same computer, using Google Chrome.

Cloudflare is a major CDN and many important commercial sites, like Costco Instacart, have their content delivered by Cloudflare so this is a major issue with Firefox. For the moment there is a work-around, use Chrome instead, but it would be better to have Firefox address issues with Cloudflare.

Hello,

Recently I rebuilt my Widows 11 laptop, which meant that I needed to install Firefox again. I did this and signed into to sync all my add-ons again. The add-ons installed without issue, however the icons for them are not displayed on the tool bar. I can access them using the jigsaw icon, but this is is less inconvenient that accessing the add-on directly.

I then reset Firefox in case it was a glitch and signed in again to allow the sync to reinstall the add-ons. This time only the Privacy Badger icon made it onto the toolbar. Again I can access the add-ons using the jigsaw icon.

I have tried to add the add-ons to the Customise Toolbar setting, but they do not show up in the list of things that can be added.

Firefox version: 112.0.1 (64 bit)

I have attached images to show what is happening. Is there anyway I can force the add-on icons onto the toolbar to make them more accessible?

Thank you

please i am Begging you let me put the forward/backward buttons on the search bar why do i have to open a separate menu to do this

ability to Choose what gestures do (for example, swiping on the search bar in either direction to navigate history rather than tabs) would also be acceptable, if slightly less convenient (as i suspect something like that would only allow moving forward/back one page at a time, as opposed to simply press-and-holding to pull up all your options to jump to)

i am losing my mind a little bit here i don't understand why it has to be so roundabout

Is there a way to permanently disable red underlining from Firefox spell check? This has only started occurring since an update to Firefox 110 (now on 112), but there seems to be no way to make it go away. I've unchecked the spelling box in preferences, and killed off things in about:config:

extensions.spellcheck.inline.max-misspellings 0 layout.spellcheckDefault 0 services.sync.prefs.sync.layout.spellcheckDefault false services.sync.prefs.sync.spellchecker.dictionary false

I'm using Mac Monterey, and have the global spell check turned off for that. This seems to be a problem specific to Firefox, as it doesn't happen in Chrome (spellcheck off) or Safari. I'd like to remove this entirely, since it's distracting to have it second guessing me whenever I'm typing. The main reason I use Firefox is that it gives me the ability to control many things, particularly in combination with UBlock, but I'm unable to make any progress in removing this persistent work disruption.

Hi,

I use Firefox daily, but since the last update I'm unable to make card payments on websites and I'm having to use Chrome as a backup. Up until the update everything was fine and there were no issues making payments on the Royal Mail and Asda websites. When I click the pay button on these sites, the payment window does not open up.

I've tried disabling all addons/extensions to no avail.

Regards Andrew

Zoom.us renewed their DigiCert Global G2 TLS RSA SHA256 2020 CA1 certificate on 03/31/2023 and I now get a persistent error message (Error Code 6: ... certificate is not trusted.

Since then Zoom has not worked for me and their Artificial Intelligence says to open my browser and check my internet connection, time settings, updates, reinstall everything etc. - the usual responses ...

Zoom responds with "Error code: 6" and/or "Error code: 100068000"

 but do not stipulate whether these are Zoom Error codes or certificate error codes.

The Artificial Intelligence insinuation is that FireFox is not trusting this certificate.

Is this something FireFox can help me with? Perhaps, how to make this certificate "trusted"?

Thanks, I hope, Dave Henry (Dan is my Facebook pseudonym) ( DavidJHenry@telus.net )

Newbie question: today I started out using Firefox, so bear with me.

I am trying to set the Firefox Home page to display a limited number of 'pins'. Did manage to get them there, but some other pins are automatically added (based on recent visits I suppose?) So I have 8 pins, 3 I don't want. When dismissing, I get other links instead.

Maybe this is by design and can not be changed.

Vainly search for a way to have only the few pins, that I want, show there, nothing else.

Thanks!

The desktop mouse cursor becomes large when using Firefox with >200% display scaling. It doesn't matter if it's 250% or 300%, the result is the same. My system configuration is as follows:

Opensuse Tumbleweed (up-to-date) Firefox 112.0.2 64bit KDE Plasma running Wayland

I've included 2 screenshots that show the difference in the mouse pointer size when outside of a Firefox window and inside it. Also, this issue is only present with Firefox; no other application produces this result. Any help or suggestions would be greatly appreciated!

I've tried following both methods for dissabling the mute button on tabs, it's a slight annoyance, since it's easy to accidentally mute a tab when it's pinned.

Specifically, the first method I've tried changing the setting in about:config called "browser.tabs.showAudioPlayingIcon" from true to false, which was from 7 years ago it seems, which had no effect.

The second method was by making a new rule in a "userChrome.css" file in a new folder called "chrome" with that exact naming, case sensitive. The code in that file is as follows:

/* Hide the mute/unmute button */
.tab-icon-overlay:not([pinned], [sharing], [crashed]):is([soundplaying], [muted]) {
    display: none !important;
}
/* Keep site icon visible on hover */
.tabbrowser-tab:hover .tab-icon-stack:not([pinned], [sharing], [crashed]):is([soundplaying], [muted]) > :not(.tab-icon-overlay), 
     /* for site icon with Compact density */
:root[uidensity="compact"] .tab-icon-stack:not([pinned], [sharing], [crashed]):is([soundplaying], [muted]) > :not(.tab-icon-overlay) {
    opacity: 1 !important; /* overrides full transparency with full opacity */
}

If there's an updated version of the code that's meant to have that effect in modern firefox, then please let me know, or if there's some other new way of removing the mute button on tabs. Thanks.

Hello,

I am having problems with some sites and the error seems to indicate that it is related to cookies.

In Google Drive, when I am trying to download any file, it is getting stuck in some kind of loop and at the end, it is showing this:

The page isn’t redirecting properly

An error occurred during a connection to drive.google.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Apart from this, when I am trying to log into my Riot account in Valorant's website, it is ending up showing this:

Expected redirect cookie to exist

___

I have tried following:

• Using Standard mode for tracking protection
• Disabling tracking protection for these sites
• Deleting Cookies & Cache
• Reinstalling Firefox :(

It didn't help. Also, it started after I reinstalled Windows 11. I have yet to setup it, so I have not made any changes.

Also, everything is working fine in other browsers.

I need to change my email address as my provider is closing down. I have seen the suggestion that I make a secondary with my new address but this will nor work as I have the secondary address with the same provider.

I cannot access my Bank Account, the authenticity of the received data could not be verified.

I have contacted the Bank, and they are supposed to come back to me. Computer has been restarted and debugged and I have reset the router. The certificate is from COMODA RSA! VALID 13.01.23 - 02.02.24.

It has been suggested when I looked on one Site that I nofify yourselves of this matter.

Thanking you in anticipation! (I have to admit I am not cech savvy!) Janice

I am using the latest version of Firefox (112.02 32-bit) with Windows 10 but am being blocked from certain websites by the Cloudflare security app because it says that my browser is out-of-date. This was particularly embarassing when I was trying to buy tickets for a concert recently and was unable to access the venue's online payment system.

It may be that Cloudflare is confused because I occasionly use an older version of Firefox (52.9.0 32-bit) with an earlier version of Windows. How can this issue be resolved so that Cloudflare does not block legimate access to websites when I am using the most up-to-date version of Firefox?

As per old thread at: https://support.mozilla.org/zu/questions/1365405 which has since been archived.

As of version 113, this solution is being suppressed. I occasionally see the x appear briefly on the left when a tab is selected, but then it reverts. So far I have not been able to work out what setting is overriding this function, so I've just rolled back to 112 and used the "--allow-downgrade" flag on the firefox shortcut so I can still load my old profile, but understand this is not a safe option in the long term.

Hi there,

I'm trying to add multi-containers add on to a new Firefox install, it installs, but the icon doesnt show up. It's not hidden in the customise toolbar menu either. Have tried removing/re-adding, but it doesnt come up. It is possible to get to it by clicking the extensions icon, then clicking multi-container, but this isnt very user friendly. Is there a way to resolve this?

Thanks!

Recently I have had safe search forced on me, only on firefox, if I turn it off it is on again as soon as I search, it is not locked, I am in my 50's and I use my home wifi, home pc, as Inalways have. Any ideas please ?

I want to re-order the add-ons / extensions in the toolbar shared with the search bar. Customize toolbar only has functions/icons related to the operation of Firefox. I want to customize the extensions toolbar, but how?

In the add-ons page, I can remove, disable, or enable extensions, but I cannot change the order of them.

As an example, there is an add-on for my Firefox account that is leftmost in the bar of extension icons. I would like to move it all the way to the right. Again, how would I do that?

Thanks for your help.

Hello, since 2 weeks I have some plugin who are not displaying in my wordpress dashboard and they are working normally on Chrome. This morning I got this message: An error occurred while connecting to WordPress REST API. It seems blocked by one of your plugins or your theme. Thanks for your help

Until recently (sorry, I don't know which version I upgraded from), it was possible to let media play the background with Firefox for Android. Media would show up on the lock screen and could be played/paused from there when open in the browser. Now, I have found no way of playing media from Firefox without having the window in focus.

I'm wondering if this was an Android change or a Firefox change that broke Android detecting media playing in Firefox, and whether this is/was intended, a known issue, or a bug?

I'm on Android 13 (Oxygen OS 13 on OnePlus Nord 2T), with Firefox version 112.2.0 (release April 24 on the play store).