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  • Archived

I changed a password but don't know what the mask did or maybe that wasn't the problem. but my email provider doesn't let me in

I can't get to them. it's an email provider called tutanota it's encrypted email. I just changed the password and didn't save it in firefox so what is stored there is the… (read more)

I can't get to them. it's an email provider called tutanota it's encrypted email. I just changed the password and didn't save it in firefox so what is stored there is the old one. I changed that about 2 hours ago but I don't know if that mask creator created some other info or what and now I can't access my email. can you help me? they don't have support for free users. please, I can't lose that account, I use it for work

Asked by noskynetno 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox Addons not showing up on Customize page

Hello, I downloaded Firefox on a new computer. I logged in with my existing account and synced my data This was successful. All of my bookmarks and extensions were down… (read more)

Hello,

I downloaded Firefox on a new computer. I logged in with my existing account and synced my data

This was successful. All of my bookmarks and extensions were downloaded properly.

I went into the customize menu to alter my toolbar. However, there were no icons for any of the extensions that I added, such as Bitwarden or Ublock Origin.

Due to this, I am not able to add these extension icons to my toolbar.

I verified that the extensions were all properly downloaded and that they work as they should.

I have already attempted to restart Firefox, uninstall and reinstall certain extensions, and to reinstall Firefox entirely. However, my extension icons do not show up still in the Customize menu

I am not trying to do anything in the Private Browser.

How can this issue be resolved?

Asked by haseebrulesalot 1 year ago

Last reply by Terry 1 year ago

  • Archived

Firefox updates even though updates are disabled

I am running Linux Mint 20.3 Cinnamon. When installed through the Mint Software Manager, Firefox comes with the DisableAppUpdates policy enabled, which is meant to disabl… (read more)

I am running Linux Mint 20.3 Cinnamon. When installed through the Mint Software Manager, Firefox comes with the DisableAppUpdates policy enabled, which is meant to disable automatic updates. This suits me just fine, as I prefer to update Firefox manually as new versions are released rather than have them pushed on me. However, I've found that Firefox does update automatically. In fact, because of the policy, I am unable to prevent it from updating automatically. As you can see in the included screenshots, I am running the most recent version of Firefox (released today), despite updates being ostensibly disabled. I cannot find a way to disable the policy or prevent the automatic updates.

Why is this happening, and how can I stop it?

Asked by sketchguess6218 1 year ago

Last reply by James 1 year ago

  • Archived

Not populating saved logins

When I attempt to login to different sites, I am unable to select my saved logins from the drop down box. When I click on the login username box, the login flashes and d… (read more)

When I attempt to login to different sites, I am unable to select my saved logins from the drop down box. When I click on the login username box, the login flashes and does not allow me to select my saved username and password. So far, I have tried restarting my computer and unchecking and checking the auto fill option in settings. Please help!!!

Asked by ajalexander41 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

All my tabs are gone

Hi! I recently closed Firefox like I do every single day, and when I came back all of my tabs were gone. A folder appeard on my desktop with, what i pressume, is the file… (read more)

Hi! I recently closed Firefox like I do every single day, and when I came back all of my tabs were gone. A folder appeard on my desktop with, what i pressume, is the files for the previous session. I moved the files from the sessionstore-backups folder to the Firefox profile folder and nothing happened. Can someone please help me?

Thanks!

Asked by cookingfortwo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to disable a specific add-on for certain websites manually?

I know that there has to be a way to edit the about:config to manually disable individual add-ons (addons) for certain sites. Some add-ons have this built into the extens… (read more)

I know that there has to be a way to edit the about:config to manually disable individual add-ons (addons) for certain sites. Some add-ons have this built into the extension itself but others (like Honey) are either off or on, but I cannot find any documentation on it.

I would still like to use the extension without having to remember to turn it off and on all the time for websites that I do not want it to spam suggestions at me. Thanks in advance.

Asked by KD 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

HTML5

Good evening Community, I have a prolem with my firefox browser since about 3 weeks. So I hope somebody around here can help me with that. Somehow it occurred that HTML… (read more)

Good evening Community,

I have a prolem with my firefox browser since about 3 weeks. So I hope somebody around here can help me with that. Somehow it occurred that HTML5 videos need very long to load. Sometimes it even shows me the message that I should restart the browser. I really cant find the problem. I have the newest version: 109.0.1 (64-Bit) I deletet the cache. I also didnt install any Plugins or addons. Since the problem occured.

I tried other Browsers on my Computer and it works just fine. By the way I also have a pretty new Computer, the specs are fine.

The only thing I didnt try, is to reinstall Firefox. Because i have a couple of tasks opened which I dont want to lose or put in booksmarks. But that also cant be the problem. Because I always had around 10-20 tasks opened in the past.

I hope somebody can help me or had the same problem and knows how to fix it.

Sorry for my bad englisch.

Nice regards. BS

Asked by d.schwedes 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox loading

Not sure what is wrong, but when I boot up computer and click on Firefox logo it appears that many, many pages open and makes me think I have a security problem. In addit… (read more)

Not sure what is wrong, but when I boot up computer and click on Firefox logo it appears that many, many pages open and makes me think I have a security problem. In addition, Google keeps saying I have sessions open but I have not done so. I have changed passwords, but I am still worried. I found another IP address on my security detail. I am an old lady and pretty worried. Maybe I should go to another browser.

Asked by Rose 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox icon dissapears from taskbar every time the app is updated

Pretty much the title. On the first launch after update, the firefox logo on my taskbar turns into a blank page icon (with the top right corner folded down) and then afte… (read more)

Pretty much the title. On the first launch after update, the firefox logo on my taskbar turns into a blank page icon (with the top right corner folded down) and then after I close the program there is no icon for it on my taskbar.

It only takes a few seconds to add it back to the taskbar, but it's been happening for a few months now, and with these frequent updates it's gotten pretty frustrating.

Asked by heegagugerk 1 year ago

Last reply by 2MuchC0f33 1 year ago

  • Archived

Text is sometimes yellow. On a white background it is impossible to read.

Some text, and hyperlinks are yellow. Yellow text on a white background is impossible for me to read. Hyperlinks are normally blue. Can I change the text from yellow back… (read more)

Some text, and hyperlinks are yellow. Yellow text on a white background is impossible for me to read. Hyperlinks are normally blue. Can I change the text from yellow back to blue?

Asked by ajwh5150 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox won't stay my default browser. Every time I sign on after rebooting MS changes the default

Firefox won't stay my default browser. Every time I sign on after rebooting MS changes the default to I don't know what. It doesn't say what is the default. It wants ed… (read more)

Firefox won't stay my default browser. Every time I sign on after rebooting MS changes the default to I don't know what. It doesn't say what is the default. It wants edge I guess but I deleted the entire edge app and all its dlls. So how do I make the choice through the "set defaults" settings permanent?

Asked by bt.linder 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Lost passwords and bookmarks

When Firefox automatically updated to 109.1 tonight, I lost all my saved passwords and bookmarks. The bookmarks aren't in a file under 'Restore' in 'Manage Bookmarks' (b… (read more)

When Firefox automatically updated to 109.1 tonight, I lost all my saved passwords and bookmarks. The bookmarks aren't in a file under 'Restore' in 'Manage Bookmarks' (but I had saved them so I got most of them back). But I can't get my passwords. What happened?

Asked by kenhirschkop 1 year ago

Last reply by Randy C. 1 year ago

  • Archived

Accessing devices on local network

My issue is that I have various devices on my network but I am unable to access them using username and password via a browser. for example I have a birdbox camera using … (read more)

My issue is that I have various devices on my network but I am unable to access them using username and password via a browser. for example I have a birdbox camera using 192.168.1.20, I am then asked for user name 'admin' password which is 'null' and on every device on network I am told that password or username are wrong. They are not?

I am using a dreytek router and addresses are bound in and on a mac. But it is the same issue on windows and any browser. could it be a router setting?

Thanks

Frank

Asked by FrankRussell 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Recover bookmarks after password change.

Good morning, some time ago I had to recover my password and lost my synced bookmarks. I really want to recover these bookmarks and I am asking for help in solving this p… (read more)

Good morning, some time ago I had to recover my password and lost my synced bookmarks. I really want to recover these bookmarks and I am asking for help in solving this problem.

Asked by tms74 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Have a backup of sessionstore.jsonlz4 but cant get firefox to use it

So Amazon audible popped up a firefox session with a talking book after I shutdown. So firefox saved this session to restore next time. I shut down firefox while I: 1. … (read more)

So Amazon audible popped up a firefox session with a talking book after I shutdown. So firefox saved this session to restore next time.

I shut down firefox while I:

1. I understand the file sessionstore.jsonlz4 in session store is a backup of the old tabs. So I saved it

2. I then copied it to the sessionstore folder under the profile. (I only have one folder under the profile folder so it must be the correct target). As a precaution, I also copied the file and renamed it previous.jsonlz4 and recovery.jsonlz4

But I cant get firefox to load it. Firefox stubbornly loads the tabs i just used and then creates new files called previous.jsonlz4 and recovery.jsonlz4 which overwrites my backed up files

So my question is how do I make firefox use the backup file I saved?

TIA/gary

Asked by stamp2 1 year ago

Last reply by cor-el 1 year ago