Showing questions tagged: Show all questions
  • Solved
  • Archived

Import Certificates button not functioning

I am attempting to import server certificates into Firefox. But the "Import" button does nothing when viewing certificates. Any work around? I need to import our serv… (read more)

I am attempting to import server certificates into Firefox. But the "Import" button does nothing when viewing certificates. Any work around? I need to import our server certificates into the Authorities section.

Ubuntu 22.04 Firefox installed through snap. Version 104.0 just upgraded this afternoon.

Thank you, James

Asked by James Finnall 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Labels printing too big for space

I've been printing Poshmark shipping labels via Firefox from my Mac laptop for years. Suddenly, the font size of the label is so enlarged that only a portion of the labe… (read more)

I've been printing Poshmark shipping labels via Firefox from my Mac laptop for years. Suddenly, the font size of the label is so enlarged that only a portion of the label prints. If I download the label onto my laptop and then print, it prints in the correct size. I can also print that same label from my old Mac computer and it works correctly. Why is it suddenly not working to print directly from the website (or Gmail)?

Asked by tisha92 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox crashes then locks computer up to point I have to power off to fix

Just recently My patient portal at Baylor Scott and White was changed. When I log into the portal everything is fine until I try to see messages from Doctor. It at this… (read more)

Just recently My patient portal at Baylor Scott and White was changed. When I log into the portal everything is fine until I try to see messages from Doctor. It at this time the crash begins, sometimes the screen goes black then White and black again repeating a few times, the the computer locks up and I have no mouse or keyboard and no error option or anything.. I have to power down computer to fix where everything is ok... The tech at Baylor Scott and White said its at my end because no one else has complained and suggested I use Chrome, which I did and it works, I can retrieve messages without crashes??

Asked by v_jones48 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

PX to pixel display ratio

I use HTML files to create images for a tile based game we play. 6 months ago I was able to create a table with collapsed borders and 0px padding, margins, and borders, … (read more)

I use HTML files to create images for a tile based game we play. 6 months ago I was able to create a table with collapsed borders and 0px padding, margins, and borders, then draw my image with 207 x 207 JPEG TDs in multiple TR rows, then place another GIF image over all the JPEGs with transparent edges. Doing this for a table that was 6 tiles (207px) wide and 4 tiles deep, at ctrl 0, displayed a Firefox combined image that was exactly 1242px x 828px that was completely visible on 24 inch 1920 x 1080 DELL monitor. This allowed me to right click an empty space on my Firefox screen and select Take Screenshot to click on the GIF overlay image and capture that image with all of the tiles that were behind its transparent edges.

For some reason, I have no idea why, my 207px by 207px tile images are now being displayed as 282px by 282px at ctrl 0, and the overall image is now too large to fit on the screen, so taking a screenshot of the proper sized image is no longer possible. For example, at ctrl- ctrl-, the tile images are 221 pixels square, which should be 1326 pixels wide for 6 tiles, but my 1242px wide GIF file displays at 1330 pixels wide, probably due to some kind of rounding error.

I was able to use about:config and change layout.css.devPixelsPerPx from -1.0 to 0.74 and it did solve the problem. But it does so with a lot of warning for changing that default value!

So my question is simple: how does Firefox, on Windows 10, determine its screen pixel to Image px relationship? I need to know what to look at for the proper way to get my px to pixel ratio back to 1 to 1.

This is what the working image looks like while designing the center scoreboard tile https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-23-13-36-34-2fa67f.png

and this is what the final image looks like when you take a screenshot of the image https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-23-13-36-53-beae42.png

Asked by sandy50 1 year ago

Answered by cor-el 1 year ago

  • Locked
  • Archived

Why is firefox trash?

Firefox is literally the worst browser now, im so sick of opening a new tab and seeing all these woke ass news on the homepage/ads. uninstalling this total piece of trash… (read more)

Firefox is literally the worst browser now, im so sick of opening a new tab and seeing all these woke ass news on the homepage/ads. uninstalling this total piece of trash, if you use firefox you are [derogatory]

Asked by Noahvance54 1 year ago

Last reply by James 1 year ago

  • Solved
  • Archived

Cannot drag the scroll slider with touch screen after updating to 104.0

I am using Windows 10. The Firefox on my laptop is just updated to 104.0 and I realised that I can no longer drag the slider of the scrollbar on a webpage with the touch … (read more)

I am using Windows 10. The Firefox on my laptop is just updated to 104.0 and I realised that I can no longer drag the slider of the scrollbar on a webpage with the touch screen of my laptop. I can still drag the sliders of the History sidebar and bookmark library though. Is this change intended? Or is my Firefox profile just messed up after the update?

Thank you.

Asked by beterc 1 year ago

Answered by beterc 1 year ago

  • Archived

a web site closes as soon as I open it

I have 2 computers running Firefox, both running 104.0. This computer is windows 11 other windows 10. Problem; Up until about a week ago I was able to click email links… (read more)

I have 2 computers running Firefox, both running 104.0. This computer is windows 11 other windows 10.

Problem; Up until about a week ago I was able to click email links to open judicialwatch.org on this Win11 computer. Now, whenever I try to open that site (via link or direct entry) the tab closes immediately. From a link, I can see the tab open then close, from direct input it just closes when I hit enter. (The windows 10 computer has no problem.) I have searched for any settings that would show blocked web sites and cannot find any settings / listing of blocked web site. As the win11 is my primary computer, this is VERY annoying. Any help will be greatly appreciated. Thanks, Scott

Asked by sbhepburn 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

McAfee Blocked Site and Suspicious Activity by an app

McAfee has notified me that a piece of software which is apparently from HP (HPUpdate within HP Framework) is trying to access a suspicious IP address (13.224.2.51). A… (read more)

McAfee has notified me that a piece of software which is apparently from HP (HPUpdate within HP Framework) is trying to access a suspicious IP address (13.224.2.51).

An online search doesn't show this as being associated with HP but it is in an Amazon centre so it could be associated with almost anyone.

Is there anything in the Mozilla world which would help me determine whether this is a genuine problem or McAfee is just confused?

At this point my option seems to be to reinstall the my HP printer software and see what impact this has.

Asked by gcrobinson 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Lost bookmarks

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What… (read more)

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What do I have to do to get them back? Fortunately I did a backup on my computer before re-installing Firefox. Is there some other way to get them back other than to restore the backup? Any help will be greatly appreciated. I just wish I wasn't such a Luddite when it comes to computers.

Eric Nerenberg [email and phone# removed from public]

Asked by webneck 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

History sidebar

I updated my OS to Ubuntu 22.04.1 LTS and now when I open Firefox (Version 104.0) my history comes up automatically as a sidebar. I don't want this to happen, how can I m… (read more)

I updated my OS to Ubuntu 22.04.1 LTS and now when I open Firefox (Version 104.0) my history comes up automatically as a sidebar. I don't want this to happen, how can I make it stop?

Asked by fftandy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

just some advice needed and suggested

May i volunteer and still be learning? I feel having the knowledge of what i learn can be beneficial to those of older generations that so badly want to understand and kn… (read more)

May i volunteer and still be learning? I feel having the knowledge of what i learn can be beneficial to those of older generations that so badly want to understand and know the new but do not have those mid aged a d willing to take the time so they feel up to par

Asked by beba623 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox browser

Even though I have blocked popups now I get repeated adverts from Firefox itself for your password manager and similar things. I get no adverts from other companies and … (read more)

Even though I have blocked popups now I get repeated adverts from Firefox itself for your password manager and similar things. I get no adverts from other companies and if I cannot stop the Firefox nuisance I will change my browser once again. How do I stop these Firefox adverts? I have the latest updated Forefox and run Win 11 on a PC

Asked by pandgstewart 1 year ago

Last reply by pandgstewart 1 year ago

  • Archived

unable to login google account

i am on 64-bit linux mint20.3 i am unable to login into my google account (i am using 2-step verification on google.) just downloaded the firefox 104 version. a popup wi… (read more)

i am on 64-bit linux mint20.3 i am unable to login into my google account (i am using 2-step verification on google.) just downloaded the firefox 104 version. a popup window appears on the window saying "accounts.google.com wants to authenticate you using a registered security key. you can connect and authorize one new, or cancel." but there is only Cancel button no Ok button. also i am using 'recovery key' and 'Two step authentication' methods in my firefox account. what to do? thanks.

Asked by shoaib 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Zoom meeting links not opening

This morning I re-installed an update to Zoom (on Linux - ElementaryOS / Ubuntu 18.04). Since installing, I've not been able to follow links from Firefox to Zoom (zoommt… (read more)

This morning I re-installed an update to Zoom (on Linux - ElementaryOS / Ubuntu 18.04). Since installing, I've not been able to follow links from Firefox to Zoom (zoommtg links don't open the app). However, they still work from Epiphany.

The slight confounding factor is that I realised that I've been updated to FF 104 overnight, so that might be an issue.

I've been looking at network.protocol-handler.... settings in about:config, based on this article: https://superuser.com/questions/1343020/how-to-configure-firefox-open-zoom-urls-using-zoom-application#1351073

I've also been looking at xdg-settings (based on this article) https://www.reddit.com/r/kde/comments/i83m8i/zoom_desktop_client_isnt_launching_from_browser/ which suggests the problems might be to do with xdg-settings calling /usr/share/applications/zoom.desktop when the available file is /usr/share/applications/Zoom.desktop However, I have not been able to alter the xdg-settings parameter - when I try: $ xdg-settings set default-url-scheme-handler zoommtg zoom.desktop it does not change the setting - it remains as Zoom.desktop

I should mention that the version of FF I'm running is delivered as a snap - but this was not a problem before 104 / my latest Zoom installation. Also, this version of FF has no problem opening up MS Teams meetings or Slack groups. handlers.json includes : ... "slack":{"action":4},"snap":{"action":4},"zoommtg":{"action":4},"msteams":{"action":4}}, .... so I am thinking the problem must lie somewhee else.

Any suggestions would be gratefully received.

thanks Andy

Asked by Andy Dearden 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox opens in small window-104.0 (64-bit)

8/24/2022 for the last week Firefox has been opening in a small window in the left corner of the screen. I found the "fingerprint" suggestion, but that did not apply to … (read more)

8/24/2022 for the last week Firefox has been opening in a small window in the left corner of the screen. I found the "fingerprint" suggestion, but that did not apply to my case. I stopped using Firefox as the default browser for a while, but when selected it for specific instances, still the same issue. This AM I upgraded to version 104.0, still the same problem.

Thanks in advance, Dave

Asked by DrDively 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Firefox prefers IPv4 address in a dual-stack environment

Hi, I'm using IPv4 as well as IPv6 addresses in my home network. But Firefox uses always the IPv4 connection when I open a website. When I open the same website in MS Ed… (read more)

Hi,

I'm using IPv4 as well as IPv6 addresses in my home network. But Firefox uses always the IPv4 connection when I open a website. When I open the same website in MS Edge, the IPv6 connection is used.

I've captured the network traffic during opening a website in Firefox, which is reachable over IPv4 and IPv6. First I see two DNS queries (A and AAAA) for the domain name. Both responses containing the correct IP address, and they arrive nearly at the same time at the client. Next I can see the TCP handshake. But it's send between the IPv4 address only. No IPv6 connection was attempted.

When I run the IPv6 test at https://test-ipv6.com, the IPv6 resuls are nearly fine. Only the web browser test says "Your browser has real working IPv6 address - but is avoiding using it."

When I run the same test in MS Edge, all tests are fine.

So it seems that this is not a OS or network issue. It affects Firefox only.

What I've already tried:

  • Disabled all extensions
  • Created a new profile
  • Used the IPv6 address of the website instead of the FQDN -> Works fine.
  • Checked DNS cache of Firefox (about:networking). It contains the IPv4 and IPv6 addresses of the requested websites

I guess that Firefox prefers the A record for some reason. But I've no idea why. Has anybody an idea what could causing this?

Thanks.

Jas Man

Asked by JasMan 1 year ago

Answered by JasMan 1 year ago

  • Solved
  • Archived

plugshare.com page is missing couple of crucial menu icons

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This … (read more)

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This is happening on 2 different machines running Ubuntu 22.04.

Please fix. Google Chrome displays just fine; see attached pic.

Asked by groundie 1 year ago

Answered by cor-el 1 year ago

  • Archived

Constantly opening new tabs

Hello. Every time I click on my shortcuts, a new tab opens. Opened tabs accumulate during the day and cause the browser to slow down. Is it possible for me to open sh… (read more)

Hello.

Every time I click on my shortcuts, a new tab opens.  Opened tabs accumulate during the day and cause the browser to slow down.
Is it possible for me to open shortcuts on the same page without opening different tabs?
For example: When I click on the twitter shortcut from the login page while on the Facebook page, is it possible to enter Twitter on the same page without opening a new tab?

Asked by hmorcali17 1 year ago

Last reply by Paul 1 year ago