All Products Support Forum

Hello,

Since 2 days ago, I've been unable to stream Amazon prime videos via Firefox. I'd get the error "Video unavailable. For assistance, please go to amazon help".

Amazon prime videos stream fine in Chrome Amazon prime app on my Android phone also works fine.

I have tried everything on the amazon help page (unless they don't apply), still won't work.

(List of their tips:

   * Close the Prime Video app on your device (or your web browser, if you're watching on your computer).
   * Restart your computer or connected device.
   * Ensure that your device or web browser has the latest updates.
   * Ensure that you’re not using the same account on multiple devices - you can only stream the same title to two devices at a time.
   * Ensure that any external device is connected to your TV or display using an HDMI cable that is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).
   * Pause other Internet activity – especially if other devices are using the network at the same time.
   * Check your Internet connection. You may need to restart your connected device and/or router.
   * If you’re able to connect to the Internet on other devices, update your connect device’s DNS settings. Please check with your device’s manufacturer for further details.
   * If you’re attempting to control a device using Alexa, try to unpair then pair the device again in the Alexa app.
   * Deactivate any VPN or proxy servers. )

Similar issue with Audible. Cannot play anything via Firefox. It's just frozen. Audible app on my phone works fine.

Thanks for your time

Hi,

I'm looking for a plugin or website that is able to convert voice to text capability on Firefox. For Chrome there are many solutions (VoiceNote II, Voice Recognition, Dictanote). And I need to use it on firefox.

In firefox, as I think, permissions settings/UI haven't yet been sorted out however, so permission can't be granted to use it by the user, so it can't be used.

Thank you!

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Firefox 101 Xubuntu 20.04

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In about:config I have the following set with no success:

app.update.auto false app.update.download.promptMaxAttempts 0 app.update.elevation.promptMaxAttempts 0 app.update.enabled false app.update.interval 31536000 app.update.promptWaitTime 31536000 app.update.silent true browser.search.update false update false

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Its almost like a bug that has made Firefox set these fonts larger than they should and not able to modifying them again.

I cannot for the life of me work out how to fix this and its very off putting to the point, short of a full OS reinstall I'll have to start using another browser.

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Please help with a solution

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please let me know.

Thanks.