All Products Support Forum

I really like this app. I always use it on desktop also but after a few last updates I noticed that battery usage of this app increased a lot and the percentage is very high. 1 hour screen time on youtube was 4% battery usage but on the firefox side it was 17 min / 11% battery usage. If you fix this It will be perfect for me. Here are the screenshots with different days. And I'm using sync feature and ublock addon. I always close the opened apps and I use deep sleep feature on my samsung device. And I forced to close the app. For now I stop using firefox for test purposes.

Since updating to Android 14, I have had this issue twice now. I notice that my phone has way less battery than normal at the end of the day. When I check what has used all of the battery, I see that firefox has used over 10% with only like 3 minutes of screen on time. Reinstalling the app seems to fix it, but I don't want to keep reinstalling.

Noticed my phone having terrible battery life, from battery usage you can see that Firefox is highly likely one of the main culprits. I have observed the same over a few days on the last two Firefox builds. It seems that it's not respecting the "Restricted" battery usage in Android (or Android is not restricting it, I have no idea), but you can see today's battery usage linked here: https://photos.app.goo.gl/pMByjqq6Q5GigcQu8

I have a strong phone sd 870 and 6gb ram so need to put the blame on that.. but this browser keeps refreshing the webpage as soon as I leave to other apps.. yes I tried with no battery restrictions but didn't solve the problem

Is there any means to add an option to disable JavaScript in Firefox Focus? This browser has been my go-to / default browser for years on iOS, but lately it has become more difficult to use because websites wait several seconds or wait until I’ve scrolled halfway through a page before blasting a huge window up on the screen asking/demanding/requesting I sign in or agree to their (not so private) privacy policy. Even if I get by that, it seems to refresh the page and I lose where I was.

I’ve found Safari obviates this issue when I leave JavaScript off. I don’t really want to shift entirely to safari, but websites have made using Firefox Focus a bit less useful because of those pop-up windows.

I primarily use Tor Browser or Firefox with uBlock Origin (JavaScript disabled) on my regular computers and happily have few issues using the internet.

I've just downloaded Firefox onto a Lenovo P11 tablet operating on Android 11. Whenever I open the firefox program, all I get is this tiny 1/6th sized display and the maximize button (the middle of three icons in the upper right) is grayed out and unresponsive. All other windows and programs have no problem maximizing, except Firefox. What's going on here?

Update: Problem has resolved itself, somehow.

Why does Facebook look old and sluggish in Firefox where's new and polished in other browser? I tried everything from updating app to reinstalling Firefox, but nothing helped, please help!

I'm running Firefox Beta for Android 104.0b7 (Build #2015898507), e305d4cd2+ AC: 104.0.7, cc0e6a515c GV: 104.0-20220816121120 AS: 93.7.2

Whenever I switch between tabs it appears as though Firefox is reloading page content from the server. Not only is this annoyingly slow but it makes it near impossible to copy information from one website to another.

Example: I have all my passwords stored in the secure password app on my nextcloud server. I access a website like usnews.com chose to login via their web page, open a new tab to load my nextcloud, find usnews.com and copy my username, change tab again, us news returns to original page and I have to chose login again, and I paste my username, return to nextcloud tab, usnews.com isn't nopen I have to search again to find it and then copy my password, change tab back to usnews again the page is reloaded and I have to chose login again, and my username has been lost so pasting my password does not help much.

Is this a bug? If so how can I help capture data to assist with its resolution? If reloading is a feature, is there something I can do to disable it?

Hello,

Firefox began to act very slow on my Pixel phone. I have worked on the issue the last two days. I called Norton and ran my Norton scanner several times; I am told my phone is using toouch memory from Norton yet I have no virus. I disabled Google and the phone is better. There is a problem with the Google update that Google is either not acknowledging or does not know how to fix. I re-installed Firefox. Now I can go to the Yahoo.com website. When I click to login into Yahoo mail the webpage crashes and reads that Mozilla cannot open this page. I have never had this problem before. I am able to open the login page using the Chrome browser. I wonder if there is a default security setting from when I re-installed Firefox that I should deselect? I seem to be able to use all other parts of Firefox. I clicked on the button to send Mozilla the crash reports information. Thank you for helping me.

Lou Armas

When I open any link in another page, Firefox always takes me to the very bottom of the page. I initially thought it had to do with my phone being buggy itself (it was an old thing), but now that I got a new phone, got to test other browsers, this seems like a bug exclusive to Firefoxe.

The browser was working fine at first but after 2 days it started doing it again. Is there a way yo fix this annoying, time-wasting issue?

Just a white screen today.

• Restarting device didn't help
• Settings > Apps > Firefox Nightly > Force stop didn't help

Android has an option to clear a cache, but I don't know whether that is safe. Would prefer not to clear data if possible to avoid.

Dear People,

On one particular site "emp.money" a "Launch Dapp" pop-up keeps reappearing every time I go to the site. It's supposed to disappear after the first time I agree to the terms but it doesn't. I have to agree to the terms in the pop-up every time before it lets me into the site.

I'm at a loss. I don't know how to get rid of this pop-up. Please help.

Tom

When I use Firefox on and android TV box and I want to access to a page it keeps re directing me to google.com It started a few updates ago then it stopped with one version and now it does it again. Version of Firefox is 104.2.0 (build #2015902897) it doesn't have about:config and I can't find any solution on the net. I appreciate the help

When accessing some articles in BBC News I get the message 'Error 410 Gone'. It sometimes ocurrs when trying to open BBC News itself.

It haapens in all browsers and is intermittent.

I contacted the BBC and they just said sorry and offered no explanation. My DNS settings are 8.8.8.8. & 8.8.4.4

Firefox used to work fine for me on iOs. At some point, pages stopped loading at all: the progress bar would make it to just under the (crossed-out) lock symbol on the left side of the address bar, and just stop there (but still flash). This happens for every website. All the other browsers work fine (DuckDuckGo, Chrome, Safari, etc.) - only Firefox does this.

I've tried clearing my data and restarting Firefox, but neither strategy works.

Since the last update, FireFox is really slow loading pages. It also has memory problems - when I switch tabs, the page comes up with the URL showing but the page is blank. I have to reload 3 or 4 times before the page actually eventually comed up.

I've been manually clearing the Firefox cache one to 2 times a day. Helps a smidge.

Now I'm suddenly getting Alerts ⚠️ that "FireFox has used more data than usual" and the data usage graph in settings shows a straight up jump to 100% Sept 1 thru Sept 15, less than 5% data used. In one day, straight up to the top of the graph in one day.

Any ideas for me?

For the past four days Android (Oreo) has been flashing me their warning symbol that:

“High Mobile Data Usage” Firefox has used more data than usual _________

I’m a senior on a fixed income and I have to pay for that data. I’ll wait to hear back from you but then I’m afraid this is where we part company mynold friend. You must never cost me money.

i.o.pine