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  • Archived

When downloading a file, firefox causes com.android.phone to stop

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself. the only app that… (read more)

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself.

the only app that can cause this is is firefox, downloading files via something like discord, doesn't trigger it, only firefox. i tried with other apps to no avail.

it started happening after an update (update TB-X606F_S301018_230810_BMP ) (the last update was a year ago so lenovo isn't gonna fix it on their end anytime soon) and it's quite annoying when i need to use firefox to download files to view/use.

Details:

 Device: Lenovo Tab M10 FHD Plus (TB-X606F)
 Android Version: 10
 Firefox version: 117.1.0
 security update: 2023 Aug
 Google play system update: 2023 May
 Lenovo system version: TB-X606F_S301018_230810_BMP

Asked by samiscool51 7 months ago

Last reply by Paul 7 months ago

  • Archived

Image downloading problems

First problem: downloading image in firefox (android) causes SIM to briefly disconnect, causing internet drops on mobile data for a few seconds. SIM provider and location… (read more)

First problem: downloading image in firefox (android) causes SIM to briefly disconnect, causing internet drops on mobile data for a few seconds. SIM provider and location - GolanTelecom Israel. The browser has about 60 tabs of google search open, cant close them due to valuable data. Disabling addons did nothing. Firefox Nightly does not have this issue, only default Firefox app. Second problem: on some sites downloading images always fails ("Download failed") in mobile version of firefox, on desktop images are downloaded fine , e.g. any post on [ https://www.pixiv.net/en/ ]

Asked by Nava 7 months ago

Last reply by Paul 7 months ago

  • Archived

while downloading file/files my mobile signal get disappears for few seconds

Hi Mozilla team. There is some problem with downloading, since few weeks when I use Firefox for download any file/files my mobile signal gets dissappears, for few seconds… (read more)

Hi Mozilla team. There is some problem with downloading, since few weeks when I use Firefox for download any file/files my mobile signal gets dissappears, for few seconds. Due to that my call gets drop too. This is very serious issue. I tried every possible way to fix this, so I reinstall Firefox but I'm still facing the same problem.

Asked by Ritik 7 months ago

Last reply by Paul 7 months ago

  • Archived

Downloading a file causes SIM card to lose reception

Hello, Recently I started to experience an issue that whenever I would specifically download a file using the Firefox web broswer for Android, my mobile would temporaril… (read more)

Hello,

Recently I started to experience an issue that whenever I would specifically download a file using the Firefox web broswer for Android, my mobile would temporarily lose it's cell reception. After a few seconds it reconnects. The issue does not appear when downloading (for example) images from the Wikipedia mobile application, or using the Google Chrome browser. The issue is still present when using wi-fi or a VPN connection. This makes me very concerned about my privacy and the safety of my data on my device. The android version used is Android 11 and the app was updated as of September 9th

Thank you for assistance!

Asked by olmek9014 8 months ago

Last reply by Paul 7 months ago

  • Archived

Phone resets when an image is saved off the internet

For the past week or so (Firefox app was last updated around 1st September I believe), my Sony XZ2 phone has restarted itself after saving a picture off the Internet. The… (read more)

For the past week or so (Firefox app was last updated around 1st September I believe), my Sony XZ2 phone has restarted itself after saving a picture off the Internet. The new update today didn't fix it. The phone screen goes blank, then the background reappears with the app icons and it reconnects to the internet again. Just like pressing the restart button but much quicker. I've tried other Internet browser apps with saving the same picture and not had it happen. Not sure if it's just a coincidence that the problem has coincided with the last update though.

Asked by Zebedee 8 months ago

Last reply by Zebedee 8 months ago

  • Solved
  • Archived

How to change where downloaded items go?

I am on Android Firefox and I accidentally chose "Always" on the pop-up asking where I want my downloaded items to go. I want to change it because where the files are now… (read more)

I am on Android Firefox and I accidentally chose "Always" on the pop-up asking where I want my downloaded items to go. I want to change it because where the files are now sent is inconvenient at best but i cannot find such an option to change my preference in either the Firefox settings bar nor my phone's device settings.

Asked by e.yvette058 8 months ago

Answered by e.yvette058 8 months ago

  • Archived

Downloads on phone

For the last month I've been having this issue when downloading things from Firefox beta I get this "com.android.phone has stoped working" along with "phone has stopped"… (read more)

For the last month I've been having this issue when downloading things from Firefox beta I get this "com.android.phone has stoped working" along with "phone has stopped" error anytime I download something.

Asked by Señor bruh 8 months ago

Last reply by Paul 8 months ago

  • Archived

long press to download video doesn't work any longer

I used to be able to long press on a video and then get a pop-up menu with the option to save the video. With the most recent versions that doesn't work anymore. It worke… (read more)

I used to be able to long press on a video and then get a pop-up menu with the option to save the video. With the most recent versions that doesn't work anymore. It worked fine inversion 115. Please bring that back!

Asked by hm 9 months ago

Last reply by hm 9 months ago

  • Archived

Download starts failling a while after each install

I am on firefox android. Currently whenever I try to download a file there's a good chance that it fails (like 70%). If the download on a file fails then itll always fail… (read more)

I am on firefox android. Currently whenever I try to download a file there's a good chance that it fails (like 70%). If the download on a file fails then itll always fail. I have tried clearing cache, disabling all the add ons, enabling external download manager and altering enhanced tracking protection level but nothing works. The only way to "fix" it is by uninstalling but it only solves the issues temporarily. After a certain number of downloads (still uncertain on the number) it goes back to failling. It's incredibly inconvenient to have to do that every 1-2days because it resets all my cookies and I have to relog on all my websites. I have like 30gb on my storage so it couldnt be that. Please any suggestion would be helpful, I feel like I have tried everything at this point. Android version 13 Using the latest version of firefox

Asked by poorpikachu5 9 months ago

Last reply by poorpikachu5 9 months ago

  • Archived

improve download manager

Everything is better in Firefox except the download manager. Most of the time when I try to download any file or video it fails. Please improve your download manager. … (read more)

Everything is better in Firefox except the download manager. Most of the time when I try to download any file or video it fails. Please improve your download manager.

Asked by 8000vsa 9 months ago

Last reply by Paul 9 months ago

  • Archived

Download showing in notification but can't be accessed

I am trying to download some files and they are downloading and same can be seen in notifications but when trying to open download from that notification it's not opening… (read more)

I am trying to download some files and they are downloading and same can be seen in notifications but when trying to open download from that notification it's not opening, also opening download from side panel shows that there are no downloads, also i am not using incognito and I am signed in.

Asked by salisha708 9 months ago

Last reply by salisha708 9 months ago

  • Archived

Download doesn't start automatically and failed

When i download movies and web series download start but some time network problem stop download. Some browser like brave, samsung internet are started failed download au… (read more)

When i download movies and web series download start but some time network problem stop download. Some browser like brave, samsung internet are started failed download automatically but firefox doesn't and when i tap on retry download start but always in zip file doesn't extract. Please improve download manager.if you consider please provide protonpass manager.bitawarden play store data protection is note good. Its share details with third party.

Asked by 8000vsa1 10 months ago

Last reply by Paul 10 months ago

  • Archived

Provide an in-app download space for us to view our downloading file and not the notification bar.

Hello Mozilla team, provide a way for us to view our downloading file in the app itself and not on the notification bar, for me it doesn't help at all. If not so, then is… (read more)

Hello Mozilla team, provide a way for us to view our downloading file in the app itself and not on the notification bar, for me it doesn't help at all. If not so, then is it really necessary for me to lose my downloading file when I clear the Mozilla app from my recent apps? Isnt it supposed to continue downloading even when the app is cleared? Please solve this.

Asked by amponsahprince959 10 months ago

Last reply by Paul 10 months ago

  • Archived

Firefox for Android needs to allow user to choose how to handle files but default

Hello, This recent update in how PDFs are handled is really poor. The responses to the effects of the update seem really arrogant. No, your PDF viewer is not better th… (read more)

Hello,

This recent update in how PDFs are handled is really poor. The responses to the effects of the update seem really arrogant.

No, your PDF viewer is not better than Adobe reader. Even if it was, I want the choice to download directly to my preferred app, even if you think it sucks. I thought Mozilla was all about choice? That's why I thought I donated monthly. I want control over the software I use. It's been a pattern with Mozilla, for example, removing about:config for people who don't want dev builds.

Just like desktop Firefox, I want to choose how to handle files and choose how my software works:

View in FF Download to disk Open in an App

No, i don't want to go the FF version first.

It's seems odd that I'm even explaining this. Please revert this change, it's bad for so many reasons. Please also consider why the culture at Mozilla is giving users less control, not more.

Asked by chris312 11 months ago

Last reply by Paul 11 months ago

  • Archived

Galaxy Tab A (2016)

Hello! I use this tab. Galaxy Tab A (2016), unfortunately it is not capable to safe files from Firefox, e.g. PDF files. Samsung browser is working but I like to use Firef… (read more)

Hello! I use this tab. Galaxy Tab A (2016), unfortunately it is not capable to safe files from Firefox, e.g. PDF files. Samsung browser is working but I like to use Firefox. Best regards Ted Ernhill

Asked by ted43 11 months ago

Last reply by Paul 11 months ago