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  • Archived

Bookmarks have been lost and I get following message "Unable to process the backup file." when I try to restore. I tried using Places Maintenance but checking

I tried Places Maintenance and first got this message > Task: stats - Unable to collect stats. When I clicked NEXT, I received the Checking Integrity note in the Box a… (read more)

I tried Places Maintenance and first got this message > Task: stats - Unable to collect stats. When I clicked NEXT, I received the Checking Integrity note in the Box and this has hung up overnight. Needed to cancel it this morning. I assume it should not take 10 hours...Please help

Asked by JAMA 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

My bookmarks have disappeared after Mozilla updated my browser.

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, bu… (read more)

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, but the normal restore process is not working. Please advise.

Asked by jarice2 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Tried to fix Firefox crashes, lost all my bookmarks + FF app support folder

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all… (read more)

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.

Asked by Mikow 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I lost bookmarks of all my life / Need Help to repair them please

Hello, I'm a little angry right now because I have lost bookmarks of all my life and I need your help to repair it please? I don't know why but somehow, Firefox which I … (read more)

Hello,

I'm a little angry right now because I have lost bookmarks of all my life and I need your help to repair it please? I don't know why but somehow, Firefox which I use for years ; (Thx by the way) ; corrupted my data on the run...? I started Firefox again but, no extension, no bookmarks, etc.. I Have kept a backup of all this FF profile, just in case.

My 1st step was to try to get a new profile a import my previous data from Firefox Sync - but somehow , I'm angry at myself again for not understanding how FF Sync work, no data from FFSync updated my data - It stayed like this for a long time , like a new profile without data (I used Xmarks before so I thought it was replacing it).

2nd step: I tried to load all bookmarks-xxx.jsonlz4 located in the bookmarkbackups folder from the FF bookmarks tools (Import / export ; etc). FF seems to see all the bookmarks but can't load them. What is really important here is that FF backed up files for like a month and even my oldest file is unusable  : bookmarks-2019-01-19-xxx.jsonlz4 !!

3rd step: I tried to get my data back from FF files, in bookmarks files like bookmarks-2019-01-19-xxx.jsonlz4 from the bookmarkbackups folder. Someone pointed me to use the https://www.jeffersonscher.com/ffu/bookbackreader.html website but all the jsonlz4 files in the bookmarkbackups folder seems corrupted (or the format of files changed and his tool may need to be updated ?)

Example : File name: bookmarks-2019-01-19_2392_mKZssqkWMZt+Mqt-HOi68A==.jsonlz4; Size: 283114; last modified 18/01/2019 à 12:38:42 (failed JSON parsing: SyntaxError: Unexpected token in JSON at position 21928) Note: To try a different file, reload this page Can't seem to acces the step 2 part even after waiting longer

4th step: tried to get old Backup of my FF Profiles with Windows 10 Shadow Copy System, "Shadow Explorer" or "System Restore Explorer" Found 3 backup wich I restored also, all bookmarks seems to get the same problem. I think I'll need to look in to this because It's not official Windows tools, but I'm really disapointed here.. I think I'll put them on md5sum tools to compare them for a start.

5th step : tried to repair my <places.sqlite> a (80MB files) which I found renamed to sqlite.corrupt. With the help of http://www.froebe.net/blog/2015/05/27/error-sqlite-database-is-malformed-solved/ , all I can get is a empty database at the end, but Im not a sqlite expert so if anyone has an idea :-)

So please, any help on this matter would be greatly appreciated.

Thank you. (and sorry for my english)

Asked by silou 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How do I get my bookmarks back? They disappeared yesterday and I've followed all help topics in vain. I can't even install new ones.

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and … (read more)

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and iTunes, and I ran my Piriform CCleaner program to clear out temporary files, which I do regularly.

I ended up updating iTunes to make it work, but not before my bookmarks disappeared with the message on my browser: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Worse, Firefox won't allow me to add new bookmarks.

I followed all topics in support and nothing has changed this problem. I've restarted and shut down the computer. I ran a full-system security scan. I even uninstalled and reinstalled Firefox.

Please help!

Asked by myjumpspace 2 years ago

Last reply by jscher2000 1 year ago

  • Archived

My bookmarks are missing, and the help just flips back to where I started over and over.

I went to help. then missing lost bookmarks, then recover lost bookmarks, then it goes back to lost, and then again to recover. Where can I find them and get them back. … (read more)

I went to help. then missing lost bookmarks, then recover lost bookmarks, then it goes back to lost, and then again to recover. Where can I find them and get them back.

Asked by janvandenhout 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Two different sets of bookmarks, and I want to make sure the best one wins. How?

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that … (read more)

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that the PCs synced an hour ago, they haven't.

I try to follow https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and-#w_step-1-unlink-all-of-your-devices-from-the-old-sync but fall down at the first hurdle:

"Click the menu button Fx57Menu and choose Options. Select the Sync panel. "

But I don't see a Sync panel.

Similarly there are frequent instructions such as:

"On a computer:

   Click the menu button New Fx Menu and choose Sign in to Sync and follow the instructions to create your account. "

There is no Sign in to Sync on my computer, despite my having logged in to Firefox Sync and being told that my PCs are syncing.

Odd.

Anyway, assuming that someone can point me in the right direction on this puzzling connundrum, I still have the problem of two very different bookmarks sets, A and B. I don't want B to pollute A, in fact I would like A to overwrite B. How to ensure that happens?

Asked by matthewmontagupollock 2 years ago

Last reply by markhammond 2 years ago

  • Archived

Some of my bookmarks(in the bookmark toolbar) reset daily.

Hey, like i said: some of the bookmarks in my toolbar go missing every day. I can set them back via the bookmark backup option, but a day later they will be gone again an… (read more)

Hey, like i said: some of the bookmarks in my toolbar go missing every day. I can set them back via the bookmark backup option, but a day later they will be gone again and i have to reset them again. Any idea why this is happening? I use firefox on my PC and Laptop... is this a synchronisation issue?

Asked by Lich17 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I cannot restore my bookmarks. What do I do?

I opened up Firefox today and almost all my bookmarks are missing. I tried restoring, but all the backups are also missing the bookmarks. I tried exporting the bookmark… (read more)

I opened up Firefox today and almost all my bookmarks are missing. I tried restoring, but all the backups are also missing the bookmarks. I tried exporting the bookmarks to HTML. That is not working. There is only one Firefox profile. Running in safe mode did not help.

There is a crash report from April 30, 2018. Version 60.0.1(20180516032328) was installed on May 19, 2018.

Asked by JimD999 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

lost bookmarks

Hello, my PC crashed on a windows update so had to reinstall win10. Old files were placed in windows.old. tried to find bookmarks couldn't but did find some under favorit… (read more)

Hello,

my PC crashed on a windows update so had to reinstall win10. Old files were placed in windows.old.

tried to find bookmarks couldn't but did find some under favorites. However cannot see them when selecting show bookmarks! Very frustrating. Any assistance to restore my bookmarks would be appreciated. however windows.old seems to have disappeared!!

Many thanks

Asked by CM 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

just downloaded the latest Mozilla and my bookmarks are gone.help!

I just downloaded the latest version of Mozilla and all of my bookmarks are gone! This has never ever happened to me before when I would update Mozilla. Where are my book… (read more)

I just downloaded the latest version of Mozilla and all of my bookmarks are gone! This has never ever happened to me before when I would update Mozilla. Where are my bookmarks? I am not happy with the deletion of my bookmarks. Am I tough out of luck or is there some magical way to restore the bookmarks that the update removed? Help!!! Thank you, Nadine

Asked by nadinespr 5 years ago

Last reply by cor-el 5 years ago

  • Archived

How can I unlock a bookmark?

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! F… (read more)

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! FRANCES JONES

Asked by Francesann 3 years ago

Last reply by Happy112 3 years ago

  • Archived

all my bookmarks have disappeared

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Whe… (read more)

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Where did they go? WHY did they go? I want them back.

Asked by Tirsh 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

PC updated by admin to Win7, now I can no longer install bookmarks

I have enabled Bookmark Toolbar, and Menu Bar. I usually just grab the URL and pull down to the toolbar, but now I get the NO sign (black circle with the crossbar). I a… (read more)

I have enabled Bookmark Toolbar, and Menu Bar. I usually just grab the URL and pull down to the toolbar, but now I get the NO sign (black circle with the crossbar). I also cannot add thru the star, nor manually by "bookmark this page". It holds no bookmarks. I have tried:

1. Uninstall/reinstall (3x) 2. Refreshed 3x 3. checked the places.sqlite folder is not read only 4. deleted the xulstor.json folder

none of these options work, tried to get a screenshot for the NO sign as I pull onto the bar, but the screenshot does not recognize the NO sign for some reason.

Asked by Beachyday7 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

For Mac, update 46.0 has destroyed bookmarks, add-ons, preset passwords, toolbars, tabs, general formatting. Need Firefox to repair - cannot waste our time.

See question above. This has happened with numerous updates -- data destroyed, passwords, formatting and add-ons and bookmarks are lost by the thousands. This has stopp… (read more)

See question above. This has happened with numerous updates -- data destroyed, passwords, formatting and add-ons and bookmarks are lost by the thousands. This has stopped us cold as a company, losing significant revenues and much labor time to try and repair.

Why the f*ck does Firefox think it is okay to destroy customers data, disrupt their business materially and leave the customer holding the bag WITH NO IN-PERSON LIVE SUPPORT AVAILABLE FROM FIREFOX/MOZILLA TO REMEDIATE THE NUMEROUS PROBLEMS THEY HAVE CAUSED. THIS IS UNACCEPTABLE.

As a prompt to the "upgrade" to 46.0, Firefox has the nerve to ask the question: "Would you like to "freshen up" your Firefox?" HOW DARE THEY?

I FOR ONE WANT TO KNOW WHO AT FIREFOX IS ACCOUNTABLE FOR THIS!!!!

I EXPECT A PHONE CALL FROM THAT PERSON -- I HAVE CALLED INTO THEIR MOUNTAIN VIEW OFFICE THREE TIMES WITH NO RESPONSE AND I AM LOSING THOUSANDS OF DOLLARS AS OUR WHOLE TEAM WAS "UPGRADED" AT THE SAME TIME AND SO OPERATIONS JUST STOPPED.

COULD ANYONE IN THE SUPPORT GROUP WHO KNOWS THE ORGANIZATION, PLEASE PROVIDE A NAME AND CONTACT INFO INCLUDING PHONE FOR THE PERSON ACCOUNTABLE FOR THIS COMPLETE S***-SHOW.

THANK YOU.

Asked by Grateful_Dad 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

"the bookmarks and history system will not be functional because on of firefox's files are in use by another application" ive tried all the solutions! Help pls!

Hi, On the 19th of March, for some reason, i started to receive the error: the bookmarks and history system will not be functional because on of firefox's files are in u… (read more)

Hi,

On the 19th of March, for some reason, i started to receive the error: the bookmarks and history system will not be functional because on of firefox's files are in use by another application.

Solutions i've tried:

-Creating a new database (solution 2 when clicking on the 'Learn more' button) -safe mode booting (problem still persists) -running chkdsk and memory diagnostics (no problems) -uninstalling and reinstalling -ive also tried to system restore but i get an error 0x81000204 so I wasnt able to restore it.

I dont really care about my bookmarks, but my history contains some important reference links I need.

I run Windows 8.1pro with what seems to be the most up to date Firefox.

Asked by nightslicer 2 years ago

Last reply by FredMcD 2 years ago

My bookmarks are gone. I tried to restore the backups and it says "Unable to process the backup file."

I refreshed Firefox because it kept crashing and loading slowly. My bookmarks didn't come back, and none of the backups will restore. I get the message "Unable to process… (read more)

I refreshed Firefox because it kept crashing and loading slowly. My bookmarks didn't come back, and none of the backups will restore. I get the message "Unable to process the backup file." All the backups have zero bytes, but they show the number of items. There's also a message when I reopen Firefox that says "The bookmarks and history system will not be funtional because one of Firefox's files is in use by another application. Some security software can cause this problem." but nothing else is running. I restarted my computer and it still says that. I tried deleting the favicons.sqlite and places.sqlite files and it made that message go away, but I still got the "Unable to process the backup file" message when I tried to restore my bookmarks.

Asked by helpPleez 2 months ago

Last reply by FredMcD 2 months ago

  • Archived

Can't open a bookmark backup, I can see 5 different backups that ware saved automaticly but when pressed nothing happens.

All my tabs closed when I installed skype which changed my homepage and some firefox settings, I can excess the bookmark backups that ware done automatically by firefox e… (read more)

All my tabs closed when I installed skype which changed my homepage and some firefox settings, I can excess the bookmark backups that ware done automatically by firefox every moth or so and it would satisfie me, but when I press it, it asks if I am ok with replacing current tabs with the backed up ones, I click yes, and nothing happens. Any help?

Asked by TheMonte 5 years ago

Last reply by guigs 5 years ago