All Products Support Forum

Dear sir, madam, I have a Thunderbird account. I have access to it and to the menu, but I have to put a password in to receive my new emails. I don't know my password and have tried really everything that is suggested on your website to get my password, renew it, access a reboot-option etc: nothing works - I still keep getting a window where I am asked to put in the password for my account. Please help me fix this, thank you in advance, greetings, M vd vegt

Hi,

I have windows 11 pro 23H2 and latest Firefox installed. I have no keyboard attached to computer and when I touch the adress bar nothing happens, touch keyboard does not show up. I tried with 3 different computers. Edge and Chrome works and shows the touch keyboard. Any suggestions or is there a bug?

Can anyone help please. I have tried everything but still fails. Sending of the message failed. An error occurred while sending mail. The mail server responded: Mailbox full. Visit https://aka.ms/mailboxfull for more information.; STOREDRV.Submission.Exception:QuotaExceededException; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Microsoft Unified Storage is full. QuotaExceededException: Microsoft Unified Storage is full.[EndDiagnosticData] [Hostname=VI1P193MB0510.EURP193.PROD.OUTLOOK.COM]. Please check the message and try again.

WARNING: This contains sensitive information which shouldn't be forwarded or published without permission. Application Basics Name Thunderbird Version 115.9.0 Build ID 20240314154241 Distribution ID Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.9.0 OS Windows_NT 10.0 22000 Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode true Memory Size (RAM) 7.8 GB Disk Space Available 101 GB Mail and News Accounts ID Name Incoming server Outgoing servers Name Connection security Authentication method Identity Name Connection security Authentication method Default? account2 Local Folders (none) Local Folders 0 3 account3 alangjones44@yahoo.co.uk (imap) imap.mail.yahoo.com:993 3 10 Alan Jones <alangjones44@yahoo.co.uk> smtp.mail.yahoo.com:465 3 10 true account4 Cllrjones@minsterparishcouncil.org (imap) imap.ionos.co.uk:993 3 3 Cllr Jones <Cllrjones@minsterparishcouncil.org> smtp.ionos.co.uk:465 3 3 true account12 alangjones@doctors.org.uk (imap) mail.doctors.org.uk:993 3 3 Dr A Jones <alangjones@doctors.org.uk> mail.doctors.org.uk:465 3 3 true account14 alangjones44@outlook.com (imap) outlook.office365.com:993 3 10 Alan Outlook <alangjones44@outlook.com> smtp.office365.com:587 2 10 true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) Calendar Settings Outlook Name Value Name Outlook Type storage Disabled Username URI moz-storage-calendar:// Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Outlook Name Value Name Outlook Type storage Disabled Username URI moz-storage-calendar:// Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id mailto:alangjones@doctors.org.uk Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Home Name Value Name Home Type storage Disabled false Username URI moz-storage-calendar:// Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id3 iMIP Disabled iMIP Account Organizer Id mailto:Cllrjones@minsterparishcouncil.org Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Add-ons Name Type Version Enabled ID Amazon.co.uk extension 1.1 true amazon@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org Chambers (UK) extension 1.0 true chambers-en-GB@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org British English Dictionary (Darmeth) dictionary 4.4 false {d187b435-812e-4813-a93e-edccc4118f9d} British English Dictionary (Marco Pinto) dictionary 3.3.0 false marcoagpinto@mail.telepac.pt Awesome Emoji Picker extension 0.9.3 false awesome-emoji-picker@rugk.github.io Grammar Checker & Paraphraser – LanguageTool extension 8.3.0 false languagetool-mailextension@languagetool.org Grammar, Proofreading & Spell Checker extension 1.2 false thunderbird_extension@wordeep.com Language: English (GB) locale 115.8.20240304.230937 false langpack-en-GB@thunderbird.mozilla.org Security Software Type Name Antivirus Malwarebytes;AVG Antivirus Antispyware Firewall AVG Antivirus Graphics Features Compositing WebRender (Software) Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info - WebGL 1 Driver Renderer WebGL is currently disabled. WebGL 1 Driver Version - WebGL 1 Driver Extensions - WebGL 1 Extensions - WebGL 2 Driver WSI Info - WebGL 2 Driver Renderer WebGL is currently disabled. WebGL 2 Driver Version - WebGL 2 Driver Extensions - WebGL 2 Extensions - Target Frame Rate 60 DirectWrite true (10.0.22000.258) GPU #1 Active Yes Description Intel(R) UHD Graphics 730 Vendor ID 0x8086 Device ID 0x4c8b Driver Version 31.0.101.3959 Driver Date 12-3-2022 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 00000000 RAM 0 GPU #2 Active No RAM 0 Diagnostics AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend skia CMSOutputProfile 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Display0 1920x1080@60Hz scales:1.000000|1.000000 DisplayCount 1 HardwareStretching both=1 window-only=0 full-screen-only=0 none=0 error=0 Window Device Pixel Ratios 1 ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 WebGPU Default Adapter [object Object] WebGPU Fallback Adapter [object Object] Decision Log HW_COMPOSITING available by default blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled DIRECT2D unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS available by default blocked by runtime: Safe-mode is enabled WEBRENDER available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_COMPOSITOR available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL available by default WEBRENDER_SHADER_CACHE available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT available by default unavailable by env: Requires GPU process unavailable by runtime: Requires ANGLE WEBRENDER_SCISSORED_CACHE_CLEARS available by default blocklisted by env: Blocklisted by gfxInfo WEBGPU available by default blocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION available by default VP8_HW_DECODE available by default VP9_HW_DECODE available by default REUSE_DECODER_DEVICE available by default BACKDROP_FILTER available by default CANVAS_RENDERER_THREAD available by default ACCELERATED_CANVAS2D disabled by default: Disabled by default blocked by env: Disabled by Software WebRender Failure Log (#0) Error RenderCompositorSWGL failed mapping default framebuffer, no dt Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) ... Output Devices Name Group Vendor State Preferred Format Channels Rate Latency PL2792HC -2 (2- HD Audio Driver for Display Audio) HDAUDIO\SUBFUNC_01&VEN_8086&DEV_2816&NID_0001&SUBSYS_00000000&REV_1000\5&10d8f180&0&0002&00000013 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Speakers (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_104387FB&REV_1004\4&25ea230d&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Digital Audio (S/PDIF) (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_104387FB&REV_1004\4&25ea230d&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 128 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Line In (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_104387FB&REV_1004\4&25ea230d&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Environment Variables MOZ_APP_RESTART 1 MOZ_CRASHREPORTER_DATA_DIRECTORY C:\Users\Alan\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY C:\Users\Alan\AppData\Roaming\Thunderbird\Profiles\6pd4duh1.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY C:\Users\Alan\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini MOZ_LAUNCHER_PROCESS 1 Important Modified Preferences accessibility.browsewithcaret true browser.search.region GB extensions.lastAppVersion 115.9.0 font.name.sans-serif.x-western Verdana font.size.variable.x-western 14 gfx.crash-guard.d3d11layers.appVersion 115.6.0 gfx.crash-guard.d3d11layers.deviceID 0x4c8b gfx.crash-guard.d3d11layers.driverVersion 31.0.101.4578 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.wmfvpxvideo 2 gfx.crash-guard.wmfvpxvideo.appVersion 91.11.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x4c8b gfx.crash-guard.wmfvpxvideo.driverVersion 30.0.100.9805 idle.lastDailyNotification 1711467161 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.cookieBehavior 1 network.cookie.lifetimePolicy 1 network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1711467161 privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1711467161055 security.enterprise_roots.enabled true security.sandbox.content.tempDirSuffix {2759f28c-f153-4f2d-b840-d843531a9e86} storage.vacuum.last.content-prefs.sqlite 1711467161 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1709549605 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences fission.autostart.session true Places Database Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.35 4.35 NSS 3.90.2 3.90.2 NSSSMIME 3.90.2 3.90.2 NSSSSL 3.90.2 3.90.2 NSSUTIL 3.90.2 3.90.2 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Win32k Lockdown State for Content Process Win32k Lockdown disabled -- Running in Safe Mode GPU Process Sandbox Level 1 Startup Cache Disk Cache Path C:\Users\Alan\AppData\Local\Thunderbird\Profiles\6pd4duh1.default-release\startupCache\startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init false Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-GB","en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-GB"] Default Locale "en-US" Operating System System Locales ["en-GB"] Regional Preferences ["en-GB"] Remote Debugging (Chromium Protocol) Accepting Connections URL Printing Modified print settings print_printer Canon TS6300 series print.more-settings.open true print.printer_Canon_TS6300_series_(Copy_1).print_bgcolor false print.printer_Canon_TS6300_series_(Copy_1).print_bgimages false print.printer_Canon_TS6300_series_(Copy_1).print_duplex 1 print.printer_Canon_TS6300_series_(Copy_1).print_edge_bottom 0 print.printer_Canon_TS6300_series_(Copy_1).print_edge_left 0 print.printer_Canon_TS6300_series_(Copy_1).print_edge_right 0 print.printer_Canon_TS6300_series_(Copy_1).print_edge_top 0 print.printer_Canon_TS6300_series_(Copy_1).print_footercenter print.printer_Canon_TS6300_series_(Copy_1).print_footerleft &PT print.printer_Canon_TS6300_series_(Copy_1).print_footerright &D print.printer_Canon_TS6300_series_(Copy_1).print_headercenter &T print.printer_Canon_TS6300_series_(Copy_1).print_headerleft print.printer_Canon_TS6300_series_(Copy_1).print_headerright print.printer_Canon_TS6300_series_(Copy_1).print_ignore_unwriteable_margins false print.printer_Canon_TS6300_series_(Copy_1).print_in_color true print.printer_Canon_TS6300_series_(Copy_1).print_margin_bottom 0.5 print.printer_Canon_TS6300_series_(Copy_1).print_margin_left 0.5 print.printer_Canon_TS6300_series_(Copy_1).print_margin_right 0.5 print.printer_Canon_TS6300_series_(Copy_1).print_margin_top 0.5 print.printer_Canon_TS6300_series_(Copy_1).print_orientation 0 print.printer_Canon_TS6300_series_(Copy_1).print_page_delay 50 print.printer_Canon_TS6300_series_(Copy_1).print_paper_height 296.968328873316 print.printer_Canon_TS6300_series_(Copy_1).print_paper_id 9 print.printer_Canon_TS6300_series_(Copy_1).print_paper_size_unit 1 print.printer_Canon_TS6300_series_(Copy_1).print_paper_width 209.97333017985 print.printer_Canon_TS6300_series_(Copy_1).print_reversed false print.printer_Canon_TS6300_series_(Copy_1).print_scaling 1 print.printer_Canon_TS6300_series_(Copy_1).print_shrink_to_fit true print.printer_Canon_TS6300_series_(Copy_1).print_unwriteable_margin_bottom_twips 286 print.printer_Canon_TS6300_series_(Copy_1).print_unwriteable_margin_left_twips 192 print.printer_Canon_TS6300_series_(Copy_1).print_unwriteable_margin_right_twips 192 print.printer_Canon_TS6300_series_(Copy_1).print_unwriteable_margin_top_twips 168 print.printer_Canon_TS6300_series.print_bgcolor false print.printer_Canon_TS6300_series.print_bgimages false print.printer_Canon_TS6300_series.print_duplex 0 print.printer_Canon_TS6300_series.print_edge_bottom 0 print.printer_Canon_TS6300_series.print_edge_left 0 print.printer_Canon_TS6300_series.print_edge_right 0 print.printer_Canon_TS6300_series.print_edge_top 0 print.printer_Canon_TS6300_series.print_footercenter print.printer_Canon_TS6300_series.print_footerleft &PT print.printer_Canon_TS6300_series.print_footerright &D print.printer_Canon_TS6300_series.print_headercenter &T print.printer_Canon_TS6300_series.print_headerleft print.printer_Canon_TS6300_series.print_headerright print.printer_Canon_TS6300_series.print_ignore_unwriteable_margins false print.printer_Canon_TS6300_series.print_in_color true print.printer_Canon_TS6300_series.print_margin_bottom 0.5 print.printer_Canon_TS6300_series.print_margin_left 0.5 print.printer_Canon_TS6300_series.print_margin_right 0.5 print.printer_Canon_TS6300_series.print_margin_top 0.5 print.printer_Canon_TS6300_series.print_orientation 0 print.printer_Canon_TS6300_series.print_page_delay 50 print.printer_Canon_TS6300_series.print_paper_height 296.968328873316 print.printer_Canon_TS6300_series.print_paper_id 9 print.printer_Canon_TS6300_series.print_paper_size_unit 1 print.printer_Canon_TS6300_series.print_paper_width 209.97333017985 print.printer_Canon_TS6300_series.print_resolution 600 print.printer_Canon_TS6300_series.print_reversed false print.printer_Canon_TS6300_series.print_scaling 1 print.printer_Canon_TS6300_series.print_shrink_to_fit true print.printer_Canon_TS6300_series.print_to_file false print.printer_Canon_TS6300_series.print_unwriteable_margin_bottom 20 print.printer_Canon_TS6300_series.print_unwriteable_margin_left 13 print.printer_Canon_TS6300_series.print_unwriteable_margin_right 13 print.printer_Canon_TS6300_series.print_unwriteable_margin_top 20 print.printer_Microsoft_Print_to_PDF.print_orientation 0

With the moving of Cox emails to Yahoo would it be feasible for Thunderbird to put an instruction list(with screenshots) of how to get all our TB email accounts from Cox to TB? Do we have to delete all our TB email accounts and re-enter them into TB under the new Yahoo or can we just change the server settings on the existing Cox settings? If just changing server settings what are the settings for the new yahoo? All my accounts are IMAP so if instructions could be made, maybe one for IMAP and one for POP for those who use either. Thank you

v115.7.0 I have been a user and contributor for years. OS is still Win7. I have had a IMAP connection to Comcast for years, now it will not connect. I have made sure I am using the correct password. When I start thunderbird, a secondary window pops up with the error message unable to connect. WEnt thru lots of posts but no results. One interesting said to disable IPV6 security option, but the way they described the fix was to access thry the EDIT menu then Preferences, but my system does not have Preferences under Edit.

Rich Dolan Richard.dolan@gmail.com

Dear Team,

Our MD laptop thunderbird configure for mail solution. 25.3.2024 auto update run 115 to 125 version. after 125 version in thunderbird mail view option are changed. in version 115 that mail view option i working. how to uninstall latest update 125 or how rollback older version 115.

Hello,

I would really like to keep all my received emails and replies to be in the same (inbox) window?

Example: I open a message a window opens with the message. I read the message, when I reply it opens ANOTHER window (can't stand this).

Is there way to keep all the messages linear? And not have multiple windows open?

Many thanks and hope this post makes sense. cheers Michael j

How does one enable calendars in Thunderbird version 115.8.0? When I click the calendar icon on the left of the page, I get a calendar displayed but it has a message highlighted in yellow that says: "All calendars are currently disabled. Enable an existing calendar or add a new one to create or add events."

I cannot find anything in settings or elsewhere to enable calendars.

TIA

When I open message filters and click on "Filter Log" , I just get the small window shown below, no log even though logging is enabled. Running Tbird 115.9

Thanks for any tips on getting this resolved. KR

I've tried EVERYTHING I can think of to fix this issue. When 'trying' to open a YouTube video in Firefox, I'm 'informed' that I'm offline - try reconnecting (or something like that). I'm NOT offline. Three other browsers have NO problem opening these YouTube videos; it's only Firefox. Can someone PLEASE come up with a REAL resolve to this issue? I don't want to give up on Firefox and go back to Chrome. But this issue is VERY annoying. Thanks to anyone who can provide constructive resolution(s). AL R.

Home screen might be considered a specialized bookmark I suppose but the categories don't directly apply above. Browsers for decades have allowed a custom Url to be entered or "use current page" as home screen. I can find no option under firefox settings for Android enter it. What's the trick?

I picked last tab but that isn't the same as a fixed URL such as my bank website or Facebook page I would always want to see first.

Hello, I have been using Thunderbird with the Manually Sort Folders app for years. The ability to place folders and subfolders where I need them is essential for what I do. With the latest Thunderbird "upgrade", it was downgraded as the Manually Sort Folders app is no longer useable. Until Mozilla fixes it to where either the app can be used or Thunderbird is improved so that it will let me sort folders itself, I cannot upgrade. Please either render the Manually Sort Folders app useable again or make Thunderbird so that folder can be sorted. Thank you.

I have some Bookmarks on my laptop. I have some of these Bookmarks (Not all) on my tablet, plus some other Bookmarks.

If I sync them, which direction does the sync work in? Will all my Bookmarks on my laptop now appear on my tablet (Which I do not want to happen)? Will all my Bookmarks on my tablet now appear on my laptop (Which I do want)? Will I end up with two copies of most Bookmarks, because all my laptop Bookmarks are transfered to my tablet, plus all my tablet Bookmarks are transfered to my laptop?

I cannot find any explanatioin of what Sync actually does.

I often like to have 2 browser windows open with multiple tabs going on each window. Recently, however I noticed that whenever I watch a video in full screen mode on one monitor then I switch focus to the second browser window to do other various activities, the video playing on the other monitor will sometimes exit out of full screen mode and continue playing in the original embedded small screen size. So far I've tried disabling all but the most essential extensions, put the theme back to the default mode, made sure my graphics card is fully updated, and even attempted a few setting changes people have recommended for fixing similar issues, but nothing seems to work.

As of right now, the only workaround would be to use the picture in a picture mode and put that to full screen, but that isn't ideal as picture in picture mode is set to be "always on top". I could also use a different browser, like Chome on my second monitor which doesn't seem to cause the video to exit full screen mode, but again, I typically prefer to use firefox for most things online.

Anyway, I'm now out of ideas on what to try to get firefox to behave in the way I want it to.