All Products Support Forum

Almost consistently every day and often multiple times a day, Firefox will freeze up, unable to load new tabs, and sometimes will display a message that the browser has updated and requires a restart. Upon restart (when fozen), I'm prompted to create a new profile because I'm using an 'older version of Firefox'. After creating a new profile, I'm able to update the browser and switch back to my original profile.

Although this is a relatively easy fix, Firefox requiring me to restart my browser without being able to do anything else is disruptive alone, but not even completing the auto updates, crashing, and requiring me to do a workaround just to keep using the browser is driving me back to a more stable browser.

I don't remember updates requiring a restart before, or maybe they didn't happen enough to cause issues in my workflow.

I have tried using the 'restore' feature in the uninstaller hoping that it might resolve the issue with no results, but I haven't found any reasonable other options with my searches online.

Firefox for Android does not follow system theme changes i.e. dark to light.

Discovered on Samsung Galaxy A22, Android 14 and Firefox 124.2.0

Steps to reproduce:

1. Configure Android to automatically switch themes. For Samsung Galaxy this is Settings - Dark Mode Settings - Turn on as scheduled
2. Wait until Android toggles theme from dark to light.
3. Notice Firefox has a black border.
4. Go into Application info for Firefox and force stop, then reopen
5. Now notice it doesn't.

This is a reopen of this archived issue: 1421453

When a video plays, it will be laggy for a few seconds, the came back normal. Sometimes it doesn't recover from it. This happened almost everytime for the Firefox 124.2 version, seems like it has a frame rate cap.

As I installed the Firefox 122.0 version, it only appears a few times a moment, but still face a small chance to occur.

Phone specs: Vivo v21e Funtouch OS 12 Android version 12

Hi there, Looking at pcapdroid and adguard DNS, Firefox on my android phone is constantly connecting to xxxxx.ingest.sentry.io.

Why does it do this? I get sentry is a crash reporting tool(?) however I have everything diagnostic wise turned off. I don't really mind but not having an option to disable this is a bit strange. Also why does it need to connect so often, even without a crash or error? I have over 50 attempts/connections logged in last 3 hours alone.

I've recently started migrating to Thunderbird after relying on Gmail's web client for a long time, and an issue I'm running into is that it's missing a bunch of contacts after syncing, including all contacts with my own name. This is a practical issue as I send email to myself a lot, both between my accounts and to the same account as a form of task management.

I have a primary contact entry representing my @gmail.com address itself, which also has a couple other personal non-gmail addresses merged into it, as well as about half a dozen contacts created for my addresses at former employers, university accounts, etc. Not a single one of them has synced, and they don't seem to have anything in common other than bearing my name. Contacts for other people sharing my forename also don't seem to have synced, and neither has as a contact representing another former work email that wasn't named, but included my name in the address itself.

I cannot, for the life of me, figure out why these would all be skipped. They don't seem to have any other special characteristic. I haven't, thus far, found other contacts not synced, but with over 200 entries on the list, I might well have missed them.

Starting Friday April 19, I have been experiencing constant very brief internet outages/reconnections while using Facebook on the desktop. The outages do not occur anywhere else on the internet...and do not occur on other browsers. I prefer to use Firefox. I am using Windows 11.

My work schedule revolves around the first Thursday of the month. Creating events recurring on the first Thursday or Friday is not a problem of course.

However, I am trying to set up recurring events /relative/ to the first Thursday, e.g. for the Monday of that week.

Can this be done in Thunderbird Calendar? Happy to do some manual editing of calendar files if that would help.

Thank you!

Hello,

Please check the attached picture. My "Blogs & News Feeds" contains an empty "All jobs upwork.com" folder and I can't figure out how to remove it.

Just set up Thunderbird - inbox for email account mainly looks fine, except for entries at top of list with only time shown in last column - these are a variety of dates. After that section, my list of inbox messages proper starts. Can I get these initial entries not to display? (or if they have to, why?)

Hello,

My protonpass manager and email accounts were compromised by a hacked Discord user. I began setting up the password manager in mozilla to help me with my passwords, but somehow mistyped the Master Password I was trying to set up. Now I have no idea what it is and need to reset it.

Thank you,

I've had Thunderbird running for a few years now without any issue. Last week I upgraded from Ubuntu 22.04 to 24.04 and ever since that I've been having problems on Thunderbird sending email.

I can receive mails fine but if I try to send emails from any account I get "Sending of the message failed"

I've for 2 Outlook.com accounts and one gmail.com account and all give issues.

GMail I'm using: smtp.gmail.com Port 465 SSL/TLS OAuth2

Outlook: smtp-mail.outlook.com Port: 587 StartTLS Auth: Normal Password.

These settings have worked fine before the upgrade so think there is something broken my TB.

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked burst of changing passwords. Can we merge them?

Whenever I browse the web using Mozilla (Google, Startpage or any other browser) AND Mozilla is set to fullscreen mode I get black bars all around website screen which are not present when Mozilla is set to windowed mode.

I am using: Macbook Air M1 (MacOS Monterey 12.6.6.) and latest Mozilla web browser. I have already tried this solution: "go to about:config in the address bar and try changing the value of full-screen-api.macos-native-full-screen to true" and it did not fix the issue. I am experiencing this for a lot of time now and only on my Macbook which means a specific version of Mozilla cannot be blamed. This happens on ALL websites. Note: I did change about:config quite a lot regarding privacy alterations.

COX has moved all their email accounts to Yahoo. They still have the same name such as xxxxx@cox.net. It was difficult to get everything working, and I almost succeeded. There is still a problem with SMTP and I have submitted a separate question in this forum.

All my Gmail accounts are in the unified folder. The Cox accounts used to be there, but no longer. I have tried multiple times to get them there, but they won't move. Both the Cox and Gmail use 0AUTH2 and SSL/TLS. I prefer to have all my email in the unified folder so I don't miss anything.

I view a lot of PDFs for electronics design. And after some time with the browser running it starts to garble PDFs. I have not found a trigger. Sometimes it opens fine in a new container tab or private browsing, other times nothing will open it. Very occasionally refreshing a few times makes it load correctly. The error doesn't manifest for all PDFs at the same time. Open ones will remain viewable, and once the error occurs some new PDFs still open while others fail consistently. Sometimes opening the same PDF as a file from my local drive makes it render.

The rendering error is a bit unlike anything I've ever seen. There is a lot of X and Y spearing like it tried to render the same text and images in slightly different spots over and over again. When I switch virtual workspaces and come back some parts of the rendered page retain the contents of the previous workspace and others do not. Scrolling produces jitter and additional smearing.

One somewhat reliable way to trigger the error is to put the laptop to sleep and wake it up. That always causes PDFs to exibit this error but often refreshing the PDF will work to restore it. Not reliably though.

I've attached an image of the error captured with my phone because neither screenshots nor OBS can actually "see" the garbage on screen. Apologies that this error is so full of inconsistent behavior. I've lived with this for some time now in the hopes that it was a temporary problem and tried to work out what causes it but I can't find anything other than putting the laptop to sleep being a cause, and even then it is not the sole cause.

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

Lately, I used "Bing" in Firefox browser,but it often show no result and give one message about “Missing children". I think this is very strange, so I try to search in the "Bing" in different browser(Firefox and Chrome),and the test is confused. when I used this string "益云公益寻儿童" as the keyword for searching, there is only one result in Firefox browser but there are many results in Chrome browser.please see below images ( image 1 and image 2). At the same time ,there are also many results in "Baidu" in Firefox(image 3). Next I changed another keywords"天气预报",but there is still the big difference between them. when I Searching ,I closed all the plugins. So I think this is strongly related to Firefox browser. This phenomena makes "Bing search" very unpredictable so that I often got no result. please help me! thanks.