too much lag

emails load very slowly or the app stalls & doesn't respond. Often I have to tap twice to open an email. When deleting an email it can take a couple seconds especiall… (read more)

emails load very slowly or the app stalls & doesn't respond. Often I have to tap twice to open an email. When deleting an email it can take a couple seconds especially when deleting multiple. I can hit the delete button several time & have to wait several seconds for it to finally catch up. This has been happening for a few months now & is getting worse. Sometimes the pictures in the message load one at a time. It was working right, then one day it started lagging & hasn't been right since.

Asked by Melodie 1 week ago

Last reply by Wayne Mery 1 week ago

Cox has tranferred my email accounts to Yahoo. I need to know how to connect back to Thunderbird.

Cox has tranferred my email accounts to Yahoo. I need to know how to connect back to Thunderbird. Had a discussion on your FB group with ANJE YELF.. She said to leav… (read more)

Cox has tranferred my email accounts to Yahoo. I need to know how to connect back to Thunderbird. Had a discussion on your FB group with ANJE YELF.. She said to leave a message here and she would get back to me on how to do that. I have imap.

Linda Brody

Asked by lindabrody 1 week ago

Last reply by Stans 1 week ago

Problems Migrating Data

Moved to new country (UK) took TB data with me as instructed. Installed TB did put in email data. Uploaded TB data as per instructions. Opened TB and put in email passwor… (read more)

Moved to new country (UK) took TB data with me as instructed. Installed TB did put in email data. Uploaded TB data as per instructions. Opened TB and put in email password etc. All my current emails show up no problems and email account appears to work but none of the uploaded data appears even though it took 15 min to upload. It feels like it was uploaded to the 'wrong' place but I uploaded the data it to the TB folder as instructed. Any idea what I did wrong??

Asked by Andrew Waller 1 week ago

Last reply by Stans 1 week ago

Firefox browser is not launching on my pc

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unrea… (read more)

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unreadable." And I didn't make any changes myself. So far it was fine. Now what can/should I do?

Asked by michealwd8 1 week ago

Last reply by Jatin Yt 1 week ago

Thunderbird will not allow me past Add Screen on any Add-on

Process is below: 1. I can successfully navigate to add-ins and choose and add-in to download 2. I can successfully click Add to Thunderbird 3. The screen in the attac… (read more)

Process is below: 1. I can successfully navigate to add-ins and choose and add-in to download 2. I can successfully click Add to Thunderbird 3. The screen in the attachment below is shown 4. I cannot get past this screen. If i click Add nothing happens and Thunderbird eventually shuts down.

I am using Debian Linux in a virual env on chromebook currently on version 115.10.1 (64-bit) of thunderbird.

Need to be able to download TBSYNC and the appropriate add-ins to get caldav and Exchange active sync to work. PLEASE HELP :)

Asked by coxjustincox 1 week ago

Last reply by sfhowes 1 week ago

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

Unable to run firefox. I get the error message. (see attached screenshot) After terminating firefox processes, I attempted to create a new profile. and see an error mess… (read more)

Unable to run firefox. I get the error message. (see attached screenshot) After terminating firefox processes, I attempted to create a new profile. and see an error message. (see attached screenshot)

Asked by P J 1 week ago

Last reply by cor-el 1 week ago

mozilla monitor

I'm considering purchasing Mozilla monitor Plus. How many email addresses will I be able to have scanned if I sign up for that product? My wife & I currently have 3 e… (read more)

I'm considering purchasing Mozilla monitor Plus. How many email addresses will I be able to have scanned if I sign up for that product? My wife & I currently have 3 email addresses we use.

Asked by vpops 1 week ago

Last reply by James 1 week ago

I am a senior citizen, not very computer literate and just want some technical support from Mozilla

Most of the time I cannot print my emails because an "add blocker" is installed. So now, I no longer use Firefox, since when I use Microsoft, I have no such problem. … (read more)

Most of the time I cannot print my emails because an "add blocker" is installed. So now, I no longer use Firefox, since when I use Microsoft, I have no such problem.

Asked by samandmort2 1 week ago

Last reply by cor-el 1 week ago

where to find the cast-cast media to device icon in firefox browser

in the firefox browser is there any way to see the casting the browser screen to chromecast on tv. similar to 'cast to media device' in edge browser or chrome browser. … (read more)

in the firefox browser is there any way to see the casting the browser screen to chromecast on tv. similar to 'cast to media device' in edge browser or chrome browser.

Asked by k.Indrakanth K 1 week ago

Last reply by zeroknight 1 week ago

My bookmarks and history are gone.

I get the following message when going online with Firefox: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another a… (read more)

I get the following message when going online with Firefox: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." I've followed all the prompts to restart the computer, refresh the computer, delete the favicons.sqlite and places.sqlite and it won't allow me to delete them. This happened yesterday as well. Yesterday I could delete those files and everything was restored. But today I can't get it to work.

Asked by Lana Patterson 1 week ago

Last reply by zeroknight 1 week ago

Billón- refund

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it … (read more)

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

Asked by Maritza Stenehjem 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

firefox extension can't read and change data on this site

why can't I use the lingq importer extention? I get a message for all my extentions that says: firefox extension can't read and change data on this site. It's preventing … (read more)

why can't I use the lingq importer extention? I get a message for all my extentions that says: firefox extension can't read and change data on this site. It's preventing me from using the LingQ importer extention.

Asked by ElJay1951 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Browser no longer asking for primary password

This started a few weeks ago. I thought it might have been because I synced the passwords with other devices. I reverted it back. When in about:logins, I click on the l… (read more)

This started a few weeks ago. I thought it might have been because I synced the passwords with other devices. I reverted it back.

When in about:logins, I click on the log in button but nothing happens.

Asked by l s p 1 week ago

Last reply by cor-el 1 week ago

New Mail Composition Window Background Color

I am attempting to transition to Thunderbird. I have become quickly familiar with the HTML/CSS underlying the UI, and with the older userChrome.css structure for personal… (read more)

I am attempting to transition to Thunderbird. I have become quickly familiar with the HTML/CSS underlying the UI, and with the older userChrome.css structure for personal customization.

However, I can not figure out how to change the default background color of the message composition window -- which exists in a separate window from the main message viewer window -- from #2a2a2e to basic white.

Cracking open a copy of omni.ja in the app package, the only ID that I can find that seem to possibly be relevant is #messageArea, found in the following .css files:

chrome/classic/skin/classic/messenger/messageQuotes.css chrome/classic/skin/classic/messenger/shared/editorContent.css chrome/classic/skin/classic/messenger/shared/messengercompose.css

I have tried to override the default #2a2a2e color of the message composition area in my userChrome.css file, but to no success. (By contrast, it was easy to change the background color of the message viewing area with #messagePane)

I have tried the obvious step of changing the background color to white in the color settings option. Even after multiple app restarts, this setting does not affect the dark grey default background of the composition window.

Is there a name to this window div and a class or ID that i could access and customize through my userChrome.css file?

Thanks!

Asked by stevenstromer 1 week ago

Last reply by david 1 week ago

over 30 obsolete tabs open when I repopen Firefox

I received a scam Apple (security) popup (on which I never clicked) and from that point on, some 30+ obsolete tabs congregate across the top Firefox browser window. How… (read more)

I received a scam Apple (security) popup (on which I never clicked) and from that point on, some 30+ obsolete tabs congregate across the top Firefox browser window. How do i lose all these unwanted tabs?

Asked by Ed Weingold 1 week ago

Last reply by cor-el 1 week ago

'Bad' Current Session of Firefox (Windows)!

I currently have a 'bad/rouge' session of Windows 7 Firefox (don't really know how that happened) open (7 'Windows', each with one empty Tab plus 1 'Window', with only 1 … (read more)

I currently have a 'bad/rouge' session of Windows 7 Firefox (don't really know how that happened) open (7 'Windows', each with one empty Tab plus 1 'Window', with only 1 populated tab (Yahoo Mail)! I need to close Firefox in order to restart my laptop (strange things have been happening, including not being able to access the internet)!! On restarting, I want to be able to open Firefox with the previous session I had with my 8 'Windows', each with dozens and dozens of Tabs! Please help, I sorely need those many 'Windows' and Tabs!!!

Asked by balls69bc 1 week ago

Last reply by cor-el 1 week ago

Lags whenever I tried to use Web Developer Tools

Firefox slows down when I use web developer tools, I use this whenever I try to save an image on Instagram or other sites that I go to just to save an image or look for t… (read more)

Firefox slows down when I use web developer tools, I use this whenever I try to save an image on Instagram or other sites that I go to just to save an image or look for the video using the web tools.

Is there a way to fix this issue it lags the browser or it freezes for a second.

Asked by mark_vincent_16 1 week ago

Last reply by cor-el 1 week ago