All Products Support Forum

I am in the middle of creating a new event. If I click on the "Invite Attendees" button an "Invite Attendees" dialog appears with an email address already loaded in the first line. In my instance, this email address isn't mine! It is an alias on our corporate Zimbra email system that hasn't been used for 15 years, but is nowhere in my Thunderbird v102.15.1 client. It also isn't in any of my Thunderbird accounts. Where can I define this?

I had to reinstall Windows and now I can't reinstall Thunderbird. It says my password is incorrect to my primary email server but it is correct. I use yahoo mail but it is showing the host as att. All of my contact and distribution groups are there.

So for some reason I have two versions of Firefox on my computer (Windows 64 bit), I am logged in and using one of them, and the other is just there. I could log in there but I don't want to, I just want to get rid of it. Links from Telegram open in it, creating a second Firefox window instead of opening in another tab in the already open Firefox window, which is very inconvenient. The windows list of programs which can be uninstalled only has one Firefox (I've tried deleting and reinstalling, it doesn't help). But when I try to choose a default browser I get 2 icons to choose from which look the same (see screenshot). What the heck? How do I manage this!

Just transferred from old MacBook Pro to new one. Successful migration except: The icon for the WE Transfer service doesn't show up in the narrow black ribbon at the top of the Firefox page - instead there's a blue exclamation point in a blue circle. Clicking the blue circle/exclamation point takes me to the WE Transfer page. What do I need to do to get the actual icon to replace the blue circle/exclamation point? Thanks in advance.

I have been using Firefox on my Mac for years with no problems. Recently, however, I have been having trouble running YouTube. I get to the correct page for the video I want but the video itself does not show up, just the background for the page. Any idea what I might have done to create this problem?

Recently, I reported a glitch with e-mail messages from you. The text of the messages was darkened either completely or almost to the point of being unreadable--actually, backgrounded--always at least partially covered by a pop-up telling about the trackers that were derailed by the DuckDuckGo browser. Since then, I have made a discovery: The problem occurs when using Apple's iPhone Mail app, but not at all when using Microsoft's iPhone Outlook app. It should be noted that e-mails from you go to my Microsoft (Outlook.com) account. I hope that helps.

I have a 2019 Macbook Pro 16" and whenever I share a FireFox window on facetime, I'm unable to stop sharing it until I end the Facetime call. Even then, the sharing screen notification still appears in the top right in the menu bar and I'm unable to share my screen for future Facetime calls unless I restart my laptop (thus removing the problem). Is this a known issue, and is there a way to fix it other than restarting my laptop?

Video of issue Video of issue

Every time I sign onto Firefox I get the attached message. I think that uninstalling Firefox and reinstalling "may" resolve the problem, but Firefox won't uninstall. I have tried four different ways and it won't uninstall. Can you help me an uninstall process?

Hi,

I have both gmail and btinternet accounts feeding in to Thunderbird. I can send emails from my bt account but not from my gmail account. When I try to send a gmail message a pop up informs me that the out going server for gmail has timed out. I have checked the server settings for gmail's out going server and it is set up as Thunderbird states but the problem persists.

Can anyone help to solve this problem please?

I recently installed Thunderbird (115.10.1) onto my Mac (Sonoma 14.4).

After lots of manual housekeeping and deleting/filing hundreds of emails that had appeared in my inbox (that had previously been moved into other mailboxes or deleted) I have got my inbox down to a manageable size.

But now four of the emails in my Gmail webmail inbox are not showing in my Thunderbird inbox.

I have run a repair on the folder (Thunderbird inbox) but the discrepancy remains.

How can I make sure they synchronise correctly?

Also: I have 4 old drafts in my Gmail webmail drafts which are not showing in my Thunderbird drafts folder. I created a new draft email in Thunderbird and it is not showing up in my Gmail webmail. I have tried to point Thunderbird to my Gmail drafts folder in account settings selecting: copies and folders/drafts and templates/other/drafts on [myemailaddress] but it does not seem to make any difference.

Any help much appreciated.

Hi,

i am currently at a loss.

I have set up Passkeys for my google accounts. Now i have completely reinstalled my current pc and now there is no QR code showing when trying to log in.

I have another laptop where it will start completely normal. I can switch between a hardwarekey and another system (to show qr code)

Can you help me with this? I cant seem to understand why it is working on my laptop but not on my desktop. I just cant switch to log on with another device, now it is not even giving me the option to log on with a hardware key.

I would appreciate help.

Greetings

My Local Folders has become corrupted after restoring from a backup. I can't delete or move subfolders, and can only delete messages by holding down the shift key. Is there a way of repairing this? Thanks.