• Solved

Still getting Newsletter Emails after unsubscribing

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has bee… (read more)

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Asked by jkl123 2 months ago

Answered by Chris 2 months ago

  • Solved

Hiding Extensions from the Toolbar

My extensions take up a lot of space in my toolbar and I'd love to hide all of them. However - every 'solution' to the problem tells me to right click the extension strai… (read more)

My extensions take up a lot of space in my toolbar and I'd love to hide all of them. However - every 'solution' to the problem tells me to right click the extension straight from the toolbar and click 'Hide from Toolbar'.

I do remember this option existing, however I couldn't find it since last update and I'm assuming it was removed. Is there any way to use it again?

^ (Small note, It would also be lovely if I could add them to the Extensions add-on in the toolbar, as that would really be a better use for it other than overflow)

Asked by Attack 1 week ago

Answered by Attack 1 week ago

  • Solved

How can we hide the new addons button?

FF 109 added a new addons-button (jigsaw puzzle icon) in the addons-toolbar. Can we hide it with a specific variable in about:config, or by creating a specific variable t… (read more)

FF 109 added a new addons-button (jigsaw puzzle icon) in the addons-toolbar. Can we hide it with a specific variable in about:config, or by creating a specific variable there?

Asked by Dan 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 1 week ago

Answered by cor-el 1 week ago

  • Solved

Google Drive file details error

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also … (read more)

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also the troubleshoot mode doesn't resolve the problem.

Asked by happysurf 1 month ago

Answered by happysurf 9 hours ago

  • Solved

OneDrive web doesn't show files/folders

OneDrive web (onedrive.live.com) doesn't show any files/folders. The area where the files/folders should be displayed is just empty. Now the reason I believe this might b… (read more)

OneDrive web (onedrive.live.com) doesn't show any files/folders. The area where the files/folders should be displayed is just empty. Now the reason I believe this might be a Firefox issue is because I don't have that problem when I use OneDrive on a Private window. OneDrive on a Private window works just fine, the issue is on the regular non-private window where I wan't my session to stay open.

I already tried clearing 'everything' including cookies, site settings and offline website data. I checked all the boxes and the issue persist.

See attached screenshot.

Thanks!

Asked by Tirso Carranza 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

How to get rid of Google login screen?

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I… (read more)

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I've done some internet search to find out how to get rid of it, but the only suggestion I get is to modify an option in a Google account. However, I do not have a Google account! How to get rid of this disturbing pop-up? I already use Adblock Plus and uBlock Origin, yet Google passes through them! Thank you in advance for any help you may provide.

Asked by Massimo 3 months ago

Answered by MarkWithC 3 months ago

  • Solved

UNREMOVABLE "More Tools" and "Extensions" Icons

The latest update added persistent "More Tools" and "Extensions" icons on the top right of Firefox. Usually, by clicking "Customize Toolbar" I could remove any annoying i… (read more)

The latest update added persistent "More Tools" and "Extensions" icons on the top right of Firefox. Usually, by clicking "Customize Toolbar" I could remove any annoying icon that I don't want to persistently see, but it would seem that Firefox DISABLED the ability to remove these annoying icons. Please let us continue to customize our own toolbars and allow us to remove unwanted icons.

Asked by sawifi5774 5 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

  • Solved

How do I find my Saved Search folders?

A while back I tried out the Saved Search feature, and I created my first Saved Search. Now I can't find it! I know how to create a new Saved Search: 1 File/New/Saved Sea… (read more)

A while back I tried out the Saved Search feature, and I created my first Saved Search. Now I can't find it! I know how to create a new Saved Search: 1 File/New/Saved Search 2 Save as Search Folder from the Search Messages screen

But how do I invoke a Saved Search? Apparently not from when I click on "Search Messages". Is there a "Use Saved Search" option? Or do I have to locate the Saved Search folders? If that's it, where are they located? As I indicated above, I've only created one so far. I can't find any menu item saying Invoke Saved Search or similar verbiage.

Asked by TampaTom 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Threads

Hello, I have the thread view off but it still groups email replies together and I have to expand each one. It also prevents emails from really being sorted by date as it… (read more)

Hello, I have the thread view off but it still groups email replies together and I have to expand each one. It also prevents emails from really being sorted by date as it will force emails from replies together under the oldest. How do I just show my emails individually as they arrived, not tied to any other email where I have to expand the original email? Especially when responses are from different people and it groups them under 1 name. Having threads turned off should have stopped them from grouping like that as it does in other email platforms. Thank you

Asked by m.cristinadaza 1 week ago

Answered by david 1 week ago

  • Solved

Thunderbird Message Text Size

Thunderbird v102.6.1 Composition Settings, Font: Arial, Size: Medium I have a problem composing new messages. The message text is too small and I am forced to use the zo… (read more)

Thunderbird v102.6.1

Composition Settings, Font: Arial, Size: Medium

I have a problem composing new messages. The message text is too small and I am forced to use the zoom function to manually increase the text display. Is there a configuration setting to fix the text zoom in a new composition of a message?

Thanks, Richard

Asked by Richard 2 weeks ago

Answered by david 2 weeks ago

  • Solved

Cannot receive emails

Since getting a new iPhone 14 on Saturday I can no longer receive emails for my main email account via my laptop. I have migrated my email account across to the new phone… (read more)

Since getting a new iPhone 14 on Saturday I can no longer receive emails for my main email account via my laptop. I have migrated my email account across to the new phone and can send and receive these ok on the phone but for some reason it has ceased working on my laptop. My other accounts (sales@ and accounts@) can both send and receive ok but they are not set up on my phone, only my simon@ email address. Is it related to the new phone perhaps or is that a conicidence?.. Either way I need to restore functionality to be able to send and receive emails via my laptop so can anyone help and advise what I should do... I did read something about deleting the password which I have done but I am not sure now how to reset that or to set up a new one! Help !!

Asked by Simon Collins 2 weeks ago

Answered by Simon Collins 2 weeks ago

  • Solved

Two major websites became blocked within the last few weeks

I am using Firefox 108.0.2(32bit) on a Windows 7 computer. Within the last three weeks two sites Menards.com & aarp.org have become blocked by security rules: Menards… (read more)

I am using Firefox 108.0.2(32bit) on a Windows 7 computer. Within the last three weeks two sites Menards.com & aarp.org have become blocked by security rules: Menards by Incapsula & AARP by Imperva. All other websites I currently visit work fine as did these before. I've cleared cache and cookies and "forget these websites" in history. This solves the problem for the first page on Menards.com but any link-click and the problem returns. This also cleared the AARP website but I cannot log in to my account there nor access some of the other clickable links. I can access these websites fine on other computers on this network using Firefox. This computer will access those two sites using the portable chrome browser but not the installed Tor browser. This computer will not access these sites using a VPN or with AVG disabled. I've toggled a few DNS and HTTP settings with no effects. For a year, the only thing I noticed different from this computers and the others is that this one continues to allow Java to be updated whereas the others are unable to download its update. Could that be the problem? Why these are the only two websites that seem to be affected is the baffling part. Menards has thanked me but has not gotten back and AARP wants me to reinstall my operating system. Thanks for any help you may suggest.

Asked by gvzabramski 2 weeks ago

Answered by gvzabramski 2 weeks ago

  • Solved

Make "show results as list" the default when searching

I find the default view when searching for a keyword very overwhelming. There's a button that translates "show results as list" (my language is German) which leads to a m… (read more)

I find the default view when searching for a keyword very overwhelming. There's a button that translates "show results as list" (my language is German) which leads to a much better view of the emails containing the key word. How can I make it the default search view? Thanks!

Asked by Arno Heimlich 3 weeks ago

Answered by Matt 3 weeks ago

  • Solved

Missing saved password

Hi, I used to use Firefox on my Lenovo laptop, but now using an iPad instead. Although I cam login, it appears that all synced accounts and passwords are gone. Please ad… (read more)

Hi, I used to use Firefox on my Lenovo laptop, but now using an iPad instead. Although I cam login, it appears that all synced accounts and passwords are gone. Please advise how I may retrieve my password that I have saved.

Asked by cik.zaraa 1 month ago

Answered by Paul 1 month ago