I know this is probably better handled by Mozilla support directly and not by volunteers, but I legitimately, uh, can't seem to find a way to cancel my Firefox Private Ne… (read more)
I know this is probably better handled by Mozilla support directly and not by volunteers, but I legitimately, uh, can't seem to find a way to cancel my Firefox Private Network subscription, and I don't know where else to turn.
First I tried the "cancel subscription" button in the renewal email, and that just redirects me to my account settings (accounts.firefox.com/settings) with no option to cancel it.
I've clicked the "Our support team is here to help you" link in the renewal email and it tries to send me to accounts.firefox.com/support which redirects to accounts.firefox.com/settings
I've followed the instructions here:
and similarly, I just end up my account settings (accounts.firefox.com/settings), but there is no "subscriptions" area where I can cancel the subscription
I've tried falling back to contacting Mozilla as discussed in this article:
and still it just redirects me to my firefox account settings (accounts.firefox.com/settings) with seemingly no option to contact anyone
I'm currently in FF Dev 74 and I've tried disabling sync or signing in from a different browser (Brave) to test if it's some weird state issue between my browser and my account page, but that doesn't solve it.
I've tried revoking my FPN session from my account settings and then signing back in to see if that triggered some magic subscriptions area to pop up, but still nothing.
All roads just lead to accounts.firefox.com/settings, and the only options on there are
"account picture, display name, secondary email, account recovery, 2fa, devices and apps, password, delete account"
I'm not quite sure what else to try at this point but any help would be appreciated