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Receiving Emails

Suddenly I can not receive my emails on Thunderbird. They do show up on my cell phone. When I send an email, I get the following, "Your message was sent, but a copy was n… (read more)

Suddenly I can not receive my emails on Thunderbird. They do show up on my cell phone. When I send an email, I get the following, "Your message was sent, but a copy was not placed in your Sent folder due to network or file access errors. What can I do?? Ed PS I will get your email response on my cell phone, thank you.

Asked by eamccrea 3 months ago

Last reply by Ben Bonacci 3 months ago

emails not coming through

as from the 19/2 the emails are not coming through also It would not send emails if you can help you can email me back on thevrons@hotmail.com.Thankyou Ron Turner … (read more)

as from the 19/2 the emails are not coming through also It would not send emails if you can help you can email me back on thevrons@hotmail.com.Thankyou Ron Turner

Asked by Ron Turner 2 months ago

Last reply by christ1 2 months ago

Global email search does not find anything unless search string is modified only in certain ways

Hello, This is my very first post to a support community so please excuse me for any rookie mistakes and oversights. T.B. 115.8.0 (64-bit) Windows 10 - IMAP settings wi… (read more)

Hello,

This is my very first post to a support community so please excuse me for any rookie mistakes and oversights.

T.B. 115.8.0 (64-bit) Windows 10 - IMAP settings with multiple domains and multiple accounts on each.

Problem/Issue: Most searches return the expected results, but in certain cases, and seems to affect mostly the sub directories in Local Folder (have not been able to replicate problems in strings found elsewhere).

Things I have already done: - Rebooted PC - Compacted the folder where the email resides - Repaired such folder - Confirmed that Global search is clicked for such folder - Opened the email to confirm that it does open and is valid (Remember that it's in Local folders so already downloaded)

E.g. Global search string "Re: New Project 25-301-623 needed into Swahili - word count 321" (which does exists in Local Folders) does not produce any results but (Deleted first character of the string) "e: New Project 25-301-623 needed into Swahili - word count 321" produced results for "New Project 25-301-623 needed into Swahili - word count 321" without the results for "Re:...". Additionally, no filters are displayed such as Location, People, etc. (Running the same search within the folder where it resides works fine.) Cutting down the string to only "Re: New Project 25-301-623" still does not find any results. Global search for string "Payable Summary for: August 2022", which resides in the same folder tested is found but no filter data available for Location, People, etc. However a search for "Project delivery for Job: 25-258-813" again residing in the same folder is found with Location, Account and People. I've tested same approach and tests on different folders to rule out Folder specific problems and behavior is the same problem.

Another example that might help in figuring things out. I tested a string of an email subject from an amazon order, which are long in nature do to # dashes, long numbers, etc. Performed a global search and the email was found but no Filters shown. Did the same search removing the end of the string "has shipped" and the email was found once again but with all Filters showing.

I hope I have been thorough enough. If any additional information is needed please let me know.

Thanks to all.

Asked by mozilla538 2 months ago

Last reply by Wayne Mery 2 months ago

Folders in Inbox have changed icons to a purple text icon and they cannot be rearranged in the list.

Some time ago, two of the folders in my Inbox have had their icons changed to the same icon used for Drafts. I cannot figure out how to get their icons back to the typica… (read more)

Some time ago, two of the folders in my Inbox have had their icons changed to the same icon used for Drafts. I cannot figure out how to get their icons back to the typical Folder icon and these two folders cannot be moved in the list of folders to rearrange their order. Please help.

Asked by joyof10 2 months ago

Last reply by Matt 2 months ago

Message body disappears offline AFTER it WAS downloaded.

I'm using Thunderbird 115.8.1 (64-bit) on Windows 10 with IMAP, a gmail account, all folders are set to sync offline. Two days ago someone sent me a message with a coupl… (read more)

I'm using Thunderbird 115.8.1 (64-bit) on Windows 10 with IMAP, a gmail account, all folders are set to sync offline.

Two days ago someone sent me a message with a couple of attachments, I read it, it was downloaded ok.

Today, working offline, I try to read the same message and I get "The Body of this message has not been downloaded for offline use".

Searching for this problem online is insanely frustrating as there appears to be an infinite number of explanations online telling me how to get the message body downloaded. It WAS downloaded, I was looking at it two days ago! This has been a common problem in Thunderbird for me for several years now. Messages are downloaded, read, I go offline, they are still there ok, then a few days later they mysteriously say "The Body of this message has not been downloaded for offline use".

Fragments of the message bodies appear in search results, even at the same time as trying to read the messages gives me "The Body of this message has not been downloaded for offline use." It's in there somewhere, I can even find the entire message body by searching the data files in the profile folder, but Thunderbird THINKS it's not downloaded.

I need to work offline a lot, and any help would be very much appreciated.

Thank you for your time.

Asked by br.dominic 2 months ago

Last reply by david 2 months ago

Printing with printer or to PDF

This problem occurs on My wife's and my machines. My wife has a printer. I do not. When we try to print the preview shows only a few lines or at best a half page. Even … (read more)

This problem occurs on My wife's and my machines. My wife has a printer. I do not. When we try to print the preview shows only a few lines or at best a half page. Even if we want to print multiple pages that's all that shows up. We have "print all" as the default setting. The problem started about a month ago. I think it has something to do with the newer versions of Firefox.

Asked by Ira Sorkin 3 months ago

Last reply by jonzn4SUSE 3 months ago

Thunderbird won't start on second and subsequent attempts after upgrade to 115.10.0 today

I've been using Thunderbird for years and have never had this problem. Since the upgrade today, after I run Thunderbird once and close it I can no longer start it up aga… (read more)

I've been using Thunderbird for years and have never had this problem. Since the upgrade today, after I run Thunderbird once and close it I can no longer start it up again. I have to reboot or use Task Manager to kill it in order to run it. This is on Windows 11. Please help - not an acceptable workaround for long. Optionally, how do I downgrade to previous version? I should know better than allow automatic upgrades.

Adding a couple images below, when it has started successfully it shows as one of the Apps in Task Manager. When I close it, Thunderbird drops into the Background Processes but doesn't end. I have to kill it here in order to start it again.

Asked by Doug 3 weeks ago

Last reply by Wayne Mery 2 weeks ago

remove latest update

Dear Team, Our MD laptop thunderbird configure for mail solution. 25.3.2024 auto update run 115 to 125 version. after 125 version in thunderbird mail view option are c… (read more)

Dear Team,

Our MD laptop thunderbird configure for mail solution. 25.3.2024 auto update run 115 to 125 version. after 125 version in thunderbird mail view option are changed. in version 115 that mail view option i working. how to uninstall latest update 125 or how rollback older version 115.

Asked by Kesevan Gopinath 1 month ago

Last reply by david 1 month ago

Removing vertical lines in Reply

I am using the same exact email but I change some data. Every time I click on Reply I get another vertical line on the left. How do I get rid these lines so the email loo… (read more)

I am using the same exact email but I change some data. Every time I click on Reply I get another vertical line on the left. How do I get rid these lines so the email looks like a virgin?

Thank you.

Asked by eugenepowers001 5 months ago

Last reply by david 5 months ago

Rpg Mo doesnt work right in my browser, how can i fix that?

when I try to click drop down menus on rpg mo, like settings/game options or anything in the gear drop down menu it wont let me click. I can't play rpg mo is there a reas… (read more)

when I try to click drop down menus on rpg mo, like settings/game options or anything in the gear drop down menu it wont let me click. I can't play rpg mo is there a reason for this like is it not html they are using but it works on windows? I am using suse linux leap.

Asked by eric.justin.allan 5 months ago

Last reply by zeroknight 5 months ago

The Windows 10/11 App Store version is always very slow with updates!

The Windows 10/11 App Store version of Thunderbrid is very slow with new versions. My Thunderbird is on version 115.4.1 and that is the latest version from the App Store.… (read more)

The Windows 10/11 App Store version of Thunderbrid is very slow with new versions. My Thunderbird is on version 115.4.1 and that is the latest version from the App Store.

I hope it will be updated more quickly in the future.

Thank you

Asked by Kamui18 5 months ago

Last reply by Matt 5 months ago

Show list emails of certain dates

I would like to find all my emails dated October 25, 26 or 27, from any of the folders, ideally presented as one list. Is there a way of doing that? I am using v115.4.2.… (read more)

I would like to find all my emails dated October 25, 26 or 27, from any of the folders, ideally presented as one list. Is there a way of doing that?

I am using v115.4.2.

Many thanks.

Asked by bxcfilm 5 months ago

Last reply by sfhowes 5 months ago

Firefox pages do not load properly

Hello, I have reinstalled fresh firefox for like the 5th time now. It continues to not load web site pages completely. One other example, I log in to yahoo mail the pa… (read more)

Hello,

I have reinstalled fresh firefox for like the 5th time now. It continues to not load web site pages completely. One other example, I log in to yahoo mail the page loads. I then click on the mail icon to go to the mail and NOTHING happens.

This is getting old. It only happens with firefox and not MS Edge.

Asked by moochka 5 months ago

Last reply by zeroknight 5 months ago

Ever since the recent update, Firefox automatically opens my previous session on start-up

The box in Settings > General > Startup > Open previous windows and tabs is still unticked. Does anyone know what could be causing it and how to fix it? Thanks… (read more)

The box in Settings > General > Startup > Open previous windows and tabs is still unticked.

Does anyone know what could be causing it and how to fix it?

Thanks :)

Asked by Redstar2613 5 months ago

Last reply by zeroknight 5 months ago

An update has deleted the contents of all my sub-folders. If I move e-mails into a sub-folder they disappear after a week or two. This is a BIG deal.

An update a month or so back changed the layout and deleted all the contents of my sub-folders. This is a big deal as they contained all the info on my clients. Also, if… (read more)

An update a month or so back changed the layout and deleted all the contents of my sub-folders. This is a big deal as they contained all the info on my clients. Also, if I move an e-mail into a sub-folder, afer a week or two they just disappear. Finally, the feature that shows the thread of a message cannot be switched off. This just increases my click load!

Asked by sawdoctor0 Sawyer 5 months ago

Last reply by Wayne Mery 5 months ago