All Products Support Forum

Hey,

My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I connect to the site, I get prompted to request microphone access from Firefox, but when I press the button the browser doesn't give the permission prompt. I've tried refreshing the site/browser, checking permissions on the address bar and in privacy & security settings, but there's nothing there, and I can't manually give permission to the site.

The only change I've had is that I've recently built a new PC with Windows 11, I'm not sure if there's a compatibility issue and I can't find anything about it. I've considered using another browser but I don't like the alternatives and would really like to just use my default. Any tips?

Ive tried down loading all the required packages; I have the latest FireFox available ;but still get the message on you tube to update to latest Fire Fox. On Ubuntu 18.04the same message but includes a error code 99,999.

Hi! My windows suddenly encountered problems and I had to reinstall it, but after reinstalling win and Firefox and logging into my account, none of my data loaded to the new Firefox. Please help, for me, loosing that much of bookmarks and passwords, is just like a matter of death and life.

I have lost my personal bookmarks list on the Mozilla Firefox Home Page. I now have numerous bookmarks, some which were in my personal list and some that I may have used in the past, but deleted them. Others are from an unknown source. Maybe a Firefox generated list. They aren't all familiar. Can Someone help me find my personal list that existed before the last update and restore that list.

I have a task bar at the bottom of my screen -- or I used to. Ever since I installed a Norton protection program several says ago, the task bar shows up sometimes and other times, it is gone and I cannot access it. When it's there, it gives me access to the websites I'm using, all my written files and picture, video and other files, volume control and other options. I NEED TO SEE AND USE THIS TASK BAR ALL THE TIME, NOT SOME OF THE TIME WHEN FOR SOME REASON IT'S THERE. AGAIN, I WANT TO ACCESS THIS TASK BAR ALWAYS WHEN I'M ONLINE.

FIX THIS.

Thank you.

Hi, I just want to ask why every time I used Firefox browser on my PC then open my Task manager the Firefox in processes tab have 10 more counts even I didn't open any website and add tab. Please kindly check my screenshot. Hope to get feedback on your team. Thanks..

I want to attach a file and I click on a button (everything works perfectly on Chrome). When I click, in the console I get this error:

(firefox:3264): Gtk-WARNING **: 13:52:46.781: Can't open portal file chooser: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: L’interface « org.freedesktop.portal.FileChooser » n’existe pas pour l’objet à l’emplacement /org/freedesktop/portal/desktop

Of course, nothing happens when I click. I have Ubuntu 22.04 and apparently Firefox in installed with snap, and I have this problem since snap is used to install Firefox.

If it's useful:

snap list Nom Version Révision Suivi Éditeur Notes bare 1.0 5 latest/stable canonical✓ base code b3e4e68a 129 latest/stable vscode✓ classic core 16-2.58.3 14946 latest/stable canonical✓ core core18 20230503 2751 latest/stable canonical✓ base core20 20230503 1891 latest/stable canonical✓ base core22 20230503 634 latest/stable canonical✓ base firefox 113.0.2-1 2710 latest/stable mozilla✓ - gnome-3-38-2004 0+git.6f39565 140 latest/stable/… canonical✓ - gnome-42-2204 0+git.587e965 102 latest/stable canonical✓ - gtk-common-themes 0.1-81-g442e511 1535 latest/stable/… canonical✓ - snap-store 41.3-71-g709398e 959 latest/stable/… canonical✓ - snapd 2.59.2 19122 latest/stable canonical✓ snapd snapd-desktop-integration 0.9 83 latest/stable/… canonical✓ -

This message is the last I'm writing before I definitely move to Chrome. I hope I'll get the help I couldn't find on other places (I saw a lot of answers telling to deactivate snap, adding a ppa or some solutions like these).

Although I have used Firefox for many years, recently I have been getting messages encouraging me to sign in to Mcafee virus protection although I have a perfectly adequate virus protection installed and this is recognised by Firefox. How do I stop these small messages that appear at the bottom right of the screen?

I am pushing out bookmarks company-wide through Intune on users Laptops. I spoke with Microsoft support and the configuration policy is created correctly and I followed Firefox's support page in creating them. It seems that the new JSON script that tells Firefox what bookmarks is unable to parse.

Anyone know if Firefox had an update that prevents intune from sending the JSON file?

Error message given through firefox.

"Unable to parse JSON for ManagedBookmarks"

What's disturbing is how many websites you have blocked my access to? We may never know. USAA is one of the most important websites I use. Hell, I've been a member since 1985. But you don't allow me access. I have to use a Microsoft program like Chrome (I also hate) or Edge is what my Dell laptop came with, so you force me to use that when you don't allow me to use USAA.

I'm about ready to switch permanently to Edge. All I need is 1 browser, not headaches. You're not reliable.

All my bookmarks disappeared. I followed the instructions on the "help" pages. I went to the list of my profiles and went through each one, trying to restore bookmarks from each profile. But all of my profiles are from 2019; no more recent profiles are listed. Thanks in advance for any advice

When opening Firefox for the first time after turning system on for the day, Firefox has for some reason opening a separate window With this address: https://addons.mozilla.org/en-US/firefox/addon/avg-online-security/?src=external-app-newtab-store I do use AVG as my anti-viral program but am not interested in using this add-on. I have looked in Firefox setting, and can see no way to stop it. Do you have any ideas, PLEASE? I will try to add a screenshot of the screen for you to view, if that helps!! THANK you!!

Why was my ad blocker deleted after using it here for over 3 years? I pay for their services, yet you do not seem to care. Please resume the ad blocker to my account or refund me my money.

Certain websites (see attached images) aren't loading banner ads or letting my view a site's gallery properly. This is only happening on Firefox - other browsers work fine. I have tried disabling extensions, Troubleshoot Mode, resetting my preferences, and changing settings that I thought would help, but nothing seems to work.

In the attached images, I have shown what I am seeing on Firefox, compared to what I am seeing on several other browsers.

I was re-installing my wife's computer and needed access to her passwords - so logged out of my firefox account and into hers on my computer to access them. I then logged back out and when her computer was re-installed, logged into firefox with her account on her computer.

Her account on her computer now contains all of my data, and none of mine. How do I fix this and recover her data?

Dear Anyone

You'll laugh like drains. I've got PagePlus 9 which lets you design .PDFs with fillable fields in, the idea BEING I could send out a form which anyone could fill in in their browser without having to understand word-processing. Looked great in PagePlus 9, loaded it into Firefox and it sucked royally - fields and data all over the show. Back to the drawing board. Nearly 5 hours and countless revisions later, it still sucked royally in Firefox.

Then I tried it in Chrome, Edge, Hola and CCBrowser and it worked like an absolute dream. Displayed perfectly. Let you enter data perfectly. Put it back into Firefox and it immediately sucked blue whales through thin straws again. So it's GOT to be a hewge bug with Firefox and .PDFs. Anyone know what it is and how to handle it?

In retrospect, I, too, find it Pretty Darned Funny that I didn't think of testing it in another browser before spending 5 hours on the thing! But if it's a Firefox and PDF bug, why's nobody spotted it in Developerland? That's the bit I don't get really. (If they HAD, surely they'd've just opened up the inner workings of another browser, learned what they were doing wrong and used what they'd learned?)

Can reload it and take screenshots if requested.

Yours puzzledly

Chris.