All Products Support Forum

Hey guys apparently I have opened a web site that instantly installed adware on my Samsung Galaxy S21 ultra 5G phone. I have installed AVG virus protection. I also have installed adblock app, and a Malware block app. Nothing works. I've tried the web fixes for Chrome. And Samsung Internet. Still nothing works. Anyone know how to fix this without resetting the phone back to factory.

Is there a setting that needs to be enabled in order for the iOS Firefox to translate a website? If not, there should be something that automatically does it if you need it to.

I can't download data from websites . It says I need Java script. Your support site is of no help at all. I've had to switch over to Chrome in order to download websites or there data. I no longer can use Firefox until issue is resolved. Due to the fact that you have no Customer support that isn't AI u have lost a customer.

I've noticed a large increase in ads in Firefox for iOS. Seems like it started about 6 months ago. The worst is Google ads that overlay functional parts of a website. Example is the home page and 10 day forecast page of wunderground.com.

The problem is definitely in Firefox. Firefox Focus doesn't suffer from these ads.

Thanks, Jeff

I have downloaded Firefox from the App Store. Opened it using the icon on my iPad. Created an account to be able to get support. I need the video downloader BUT it keeps saying I need to download Firefox!??? I did. What am I missing?

I've been trying to install .xpi files for Firefox on Android 12 with little success. Every file manager I've tried doesn't give me the option to open .xpi files with Firefox and my device isn't rooted so I can't access the full file system.

Are there any articles/suggestions? I've always wanted extensions on mobile but never been able to install.

When the "Google Search Fixer" addon is installed and the "Pull to refresh" gesture is enabled, I am not able to freely scroll up on the search results page. After scrolling animation finishes, if I try to scroll up, the browser thinks that I want to refresh the page, therefore the input is sank.

I was told to post this here so someone could look into it. I use the Dark Reader Addon, which seems to be the only dark mode add-on for Firefox, but lately it is causing issues with simple scripts on websites, namely the "read more" button on pretty much every news article. The button is just completely unresponsive unless I disable Dark Reader. Very frustrating as bright white backgrounds strain the eyes and dark mode really helps.

I posted a review directly on the Dark Reader Addon page as well.

I'm using a Samsung Galaxy S22 running Android 13.

It would be nice if dark mode capabilities were standardized and built into the app/websites instead of needing special workarounds like add-ons.

For over a decade, mobile users have had no addons for browsers (including Firefox,) how much longer will this last? There are like 10 sponsored addons (out of 10 million for desktop) that install, the rest only let you download the .xpi file (with nowhere to put the file.) Where is the mobile Firefox extensions folder to put the .xpi files for mobile Firefox? I have been waiting for over a decade for such basic support, I am about to abandon Android forever.

Hi Please can you develop a plugin for 1password in a similar way to the plug in for safari has one so that 1password works on my iPad. Currently i have an iPad pro and i cant use Firefox with 1password.... Therefore I have switched to using safari...

Any help you can offer would be appreciated.

Dominic