All Products Support Forum

Every time I open Firefox, it crashes immediately and does not trigger the crash report window. Even though I have checked and enabled the option to send crash reports in the settings, it doesn't work. When I look for crash report logs, it shows that I have not sent any crash reports.I've tried many methods to view the crash report, but it just shows that there are none. I only found this information related to crash reports in the installation files.(you can see it in the picture)，hope someone can answer this question, thank you very much.😭

Every time I open Firefox, it crashes immediately and does not trigger the crash report window. Even though I have checked and enabled the option to send crash reports in the settings, it doesn't work. When I look for crash report logs, it shows that I have not sent any crash reports.I've tried many methods to view the crash report, but it just shows that there are none. I only found this information related to crash reports in the installation files.(you can see it in the picture)，hope someone can answer this question, thank you very much.😭

First, I am supporting a family member, who has TB configured on two separate machines. Configuring for Comcast IMAP+SMTP, in the usual manner; nothing esoteric about that, all very routine.

Machine A seems to be working okay, no errors. TB up to date on this machine, connected over an ethernet wire, if that makes any difference.

Machine B, getting spam prompted over IMAP 1014 errors. No other information is provided than 1014.

I have tried dropping the account configuration hundred percent, restarting TB, re-adding the account configuration, to no avail. Still spam 1014 errors.

I did happen to notice TB needed an update, so I did that as well. Still 1014 errors.

I have also tried dropping that email saved password from the saved passwords, and responding to the subsequent re-enter password prompt. Also to no avail.

What if anything might have changed, and how can we contend with this? What is so corrupt, do we need to be mucking around in any AppData files, roaming files, etc?

We are not the only ones, apparently, to have bumped into this issue. Not sure if this is also Comcast specific, since a recent TB and/or IMAP specification change, i.e. maybe we try with a gmail account, for instance.

Wondering also, is it IMAP and/or Comcast somehow tieing Machine A to the IMAP and not releasing that association? Knowing a little bit about IMAP in this regard. And/or somehow now prohibiting Machine B+ from establishing a connection?

Our company uses FreshService. It has several module, but apparently not all use the same site. So when I Login to the our company FreshService site it take me to my dashboard. Works fine. I can view tickets, assests and just about everything with one exception. Projects.

Apparently Projects is from another of their sites:

Instead of from freshservice.com it appears the content is from freshrelease.com. While in any other browser this works, in Firefox it gives an error:

Firefox Can’t Open This Page

To protect your security, pinerestchristianmentalhea.myfreshworks.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

what can I do to make this work in Firefox. I normally use Firefox as my main browser, but I can't have the main site I use everyday be less usable.

Thanks for all you do, been an avid Firefox user since the Netscape Navigator days!

It takes a lot longer than it should to load my home page, MSN. This problem is more pronounced with Firefox than other browsers. What can be done to load the home page faster? And, in general to load websites? Can someone help? Thank you.

I couldn't sign in to my Ring App and received Incompatible Browser error message. Ring Support told me the new version of their app, which uses my default browser to log only works with Chrome or Samsung Browsers (I've never heard of Samsung Browser). Furthermore, they said I had to delete Firefox from my mobile device in order to get Ring App to work.

This seems ridiculous. What's the problem here please??

I prefer to use Firefox, why do I have so many compatibility issues?

let me disable this. https://blog.mozilla.org/en/products/firefox/firefox-search-update/

AVG has ended Online Security Add on for Firefox and AVG has told me that I may not be secure when I use Firefox. How can I stay secure on Firefox. I do not want to have to use any other browser.

MArtin

Hello there, for past few days I'm having issues mainly on Twitch.tv - the streams do work fine, but whole website is displayed as text - Avatars, emotes, badges are displaying as text, or don't display at all, I'm attaching screenshots as examples. What I've tried - restarting PC, router, full re-install of Firefox, disabling all add-ons and uinstalling them (7tv and FFZ), private mode, troubleshooting mode, creating a new profile in Firefox, checked firewall settings, checked AV settings and did multiple scans - nothing was found, tried changing Firefox security Settings, also cleared cache and cookies.

I think that's everything - I was doing everything that was in the article: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

Regarding other websites - this is completely random, mail works, some websites also do, but on some it gets stuck, like for example when I have to do a 2FA somewhere and get a pop-up window to click "login" or type a code, it just gets stuck and nothing shows up.

Not sure if this helps, but exactly same issues appear on different browsers - Chrome, Edge, but only on PC. I tried Firefox on mobile and it worked just fine.

If I can provide more details please let me know, I did attach the "Troubleshooting Information" so hopefully this also helps.

Thank you in advance!

I've migrated to Firefox from Chrome and am getting everything as close as possible to my Chrome setup. This is a usability issue when I zoom on an image, that has a larger version. Chrome allows me to zoom to the full extent of the image, but Firefox screen shakes and doesn't allow the same detail. Screen recording and links below.

Screen recording Firefox

Screen recording Chrome

This is a link to the item in question.

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

I basically hate exclamation marks. I want to hide them. They are mainly in ads, in pages contents, everywhere. Buy! Do! Now! It is most disturbing character and it should be forbidden in non-meaningful manners. Years ago I saw such extension but I lost it due to many Firefox updates, which disabled some of them.

Some stupid admakers go wild and put it in end of every button and line.

Please help

Is it possible to configure whether Okta SSO can be configured per container as opposed to globally? I know the Microsoft SSO Integration is per container but it seems the Okta integration is all containers by default.

It requires modifying the below in about:config

network.negotiate-auth.trusted-uris

https://help.okta.com/en-us/content/topics/directory/ad-dsso-configure-browsers.htm

It would be ideal to be able to turn off this integration per container so multiple accounts could be used ie: personal, work, etc as opposed to having to go into Private Browsing.

1. When we press Home button in the app toolbar, It opens a new tab and sends the active tab in background instead of closing the tab. The correct working of Home button is to show Homepage in current tab. For opening new tab, we can use "New Tab" option. Because of this all tabs keep getting stored in background and it's quote irritating.

2. Same for back swipe gesture, the tab gets stored in background instead of closing. For example, I clicked on an Article in Google Feed, it redirects to Firefox, now after reading the article, I swiped back to go back to Google Feed. Now swiping back gesture doesn't close the active tab, instead it stored the tab in background. Because of this too much tabs gets stored in background and need manual effort to remove the tabs.

So, Fix these two features.

I'm unable to open pdf in mozila as it is showing access denied in acrobatservices.adobe.com in the all other browser its opeing perfectly please fix this issue vfast

I want to search a local folder and all its subfolders using eg "Match all of the following" but I could not find how to get a search containing these modes. After over half an hour I have found that the term I was looking for is "advanced search", available via a keyboard shortcut. I cannot possibly remember keyboard shortcuts, why do I have to log on to my Mozilla account just to find out how to do it? There should be a comprehensive user manual that I can download for looking up this sort of thing offline?