All Products Support Forum

I added a search engine. I had the right %s URL string. When I added it, Firefox Focus said "make sure you replace the search string with %s". That made me think it was checking the URL, so I added https:// in front, BUT I accidentally removed the first letter of the URL. It let me add it, but then searches didn't work. It letting me use the typo implies it doesn't check the URL.

A novice user may not realize that the error really means "add https://" not the catch-all "check your %s". Not sure where to report bugs, so I'm adding it here.

The workflow to fix my typo could also be improved upon. It's dark-pattern adjacent to have to go in to search settings, change the default to another engine (assuming there is one), get kicked back to main settings, then have to go back to search engines, remove the one you added, then add it again. Could be fixed by having Focus actually try the URL when adding one. I think adding offline would be a very infrequent use case, but you could make it prompt "Hey, I can't load this URL are you sure you want to add it?"

My phone crashed while I was on Firefox Focus (for iOS) and was in the middle of writing my mom’s obituary on a website. Is it possible to find that website on Firefox Focus? Is there a cache of recently visited websites? 😢

My email: [email address]

I’m having trouble getting GPC for my iphone. I don’t use regular Firefox because my cellular is too slow. Focus is light and works. Is it true Mozilla has not added GPC to Focus?

I literally have no idea how to use it. The moment I click to close ad on many websites, the website redirects me. In other browsers, new tab opens which I can just close. However, here I need to return to the previous website, which sometimes even doesn’t work from ad website. How am I supposed to go through closing ads so that I can finally start, e.g. watching a video?

As far as I am concerned there is no way of opening multiple tabs on this browser, which means there most likely isn’t option to automatically open links in a new tab.

I was looking up a Kinder candy product called "Happy Hippo" yesterday afternoon, and briefly surfed around a website for a weird American supplement company with the same name that also came up in the search results. (Just out of curiosity trying to figure out what the supplement they were selling even was.)

That supplement company subsequently showed up in my inbox this morning offering me a discount code. And to state the obvious: I ABSOLUTELY did not give this sketchy supplement company my email address while on their site.

I would be alarmed to find any company tracking me to my inbox after simply browsing their website for less than two minutes, but for it to happen after using Firefox Focus, I'm also dismayed.

I've already unsubscribed from their mailings and sent a strongly worded email about the invasion of internet user privacy, but half the problem must also lie on Firefox Focus' end. I don't know who can look for bugs or loopholes that would have let this happen, but hopefully reporting it here will start that process.

Hi CS Team,

Could you tell me how to add more tabs/ windows, please? I’m using Ipad and it’s only could use 1 window in this browser. I tried to switch between desktop view and mobile view, but didn’t see any difference. Please refer attached screenchot. Thank you in advance.

Regards,