All Products Support Forum

Hi,

Recently, when I type in the URL bar, there is only 1 suggestion from my bookmarks. Before, there were several bookmarks that show.

I want the previous behavior back so that I only need to type a few characters and then choose one of the suggested bookmarks in the list of results. Now, I need to keep typing a lot more characters/words before the 1 bookmark I want shows up. Sometimes I can’t recall enough of the full URL so the bookmark I want never shows up.

This is a big downgrade in the user experience. Is there a setting to go back to the previous behavior?

Regards.

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Firefox browser, v123.0.1, 64-bit. windows 10 Pro, 22H2.

Hello, this may not be a problem with Firefox itself at all, but I'd like to try to understand what the cause of the problem I and others are having.

I have Norton 360 installed, in this Windows 10 computer and like to use Firefox for internet browsing, it has always served me well.

I also have Norton Safe Search integrated/add-on to Firefox. This puts a red, green, or gray check mark at the end of each link that comes up during a search and has always worked before.

Recently, I've noticed that such check marks do not appear at all when doing a search with Firefox, but they are present when I do searches with MS Edge.

I am searching for a solution here, and also in the Norton Community. There are others there who have stated they are having the same problem.

Has anyone here heard of this before, would you have any suggestion as to what may be causing the lack of the Norton Safe Search check marks in Firefox searches?

Any input/suggestions would be welcome.

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

I just lost several hundred tabs on Firefox mobile right after it updated itself. The most recent tabs show only ten of those tabs, which were all opened and closed today and aren't part of what I need to restore.

How do I get my tabs back? I've seen no 'restore previous session' option. My laptop only shows the few I have open now. What do I do to restore them?

I have changed Firefox's settings to both Delete cookies and site data when Firefox is closed and to Clear history when Firefox is closes. But after making these changes Firefox is still holding onto my browsing history.

I am facing issue while downloading files in Firefox Private Browsing. Whenever I download my PDF files, as soon as I close the browser window, the files also get deleted automatically. What should I do to rectify this issue.

I'm not sure when it happened, but somewhere along the line, Firefox stopped showing on-hover tooltips on unfocused windows. Clicking into the Firefox window again can disrupt what I'm doing in another window, however. For example trying to hover on the Firefox window with my mouse cursor, and type the text of the tooltip into a different window, while leaving the tooltip visible. Wrecks that idea!

I guess I assumed it'd be a temporary issue, that'd get resolved in a later update, without having to say anything about it, and I was wrong about that.

Any idea what's up, and how to get the tooltips to work as I would like them to?

When I try to screenshot (Windows+Shift+S) and paste the screenshot into Google Translate, I get the error message:

Unable to paste from clipboard right now. Try copying the image again.

This functionality works in every other browser I've tried (Chrome, Edge, Brave, Opera GX), so it's not a Google problem, I don't think.

According to Help>About Thubderbird the current version is 115. But searches in my browser tells me the latest version is 105.

Am I not searching deep enough?

Thanks, James

There used to be an extension called "IE Tab". It allowed you to right click on the link, and open the site in a tab, using Internet Explorer, for sites that didn't work properly in Firefox. I was wondering if anybody knows of any similar extension that would do the same for Edge? I can't open Twitter (X) using Firefox anymore, but I can open it using Edge. I don't like Edge (obviously), but I have no choice. Thanks in advance!!!

When I open the Manage Bookmarks in Firefox I have thousands (not exaggerating) of recently bookmarked items. How to I delete all of them? I think I turned that feature off via the browser.bookmarks.showRecentlyBookmarked. I changed it from True to False I have tried deleting them one by one but it seems like they recreate and I am not making any progress deleting. How do I delete all of them?

Thank you.

I just noticed that if I check the SENT folder, some of the emails I sent have this text in the body part.

"This is a multi-part message in MIME format.

Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 8bit

[HERE THE CONTENT OF THE EMAIL I SENT]"

I'm wondering if they are sent like that, what the receiver will see and if there is a way to prevent it.

The email account is using IMAP and as far as I know it happen just to that specific email account. The emails are sent using Thunderbird. I'm using the latest version of Windows on a laptop. I'm using the following Thunderbird extensions (latest versions): - Compact Headers - Send Later - Mailmindr - Quicktext

My Firefox settings are configured to "Open previous windows and tabs" on Startup. This worked fine until this morning, when I lost all of the tabs in my session, including the pinned ones. The last time I closed Firefox, there was only one window open.

I have already tried these ideas to restore the tabs:

• CTRL+SHIFT+T: Does nothing
• CTRL+SHIFT+N: Does nothing
• Three bar menu -> History -> Recently closed tabs: The list is empty
• Three bar menu -> History -> Recently closed windows: The option is greyed out
• Three bar menu -> History -> Restore previous session: The option does not exist in the menu
• Open user profile folder and open sessionstore-backups folder: There are three files named "previous.jsonlz4", "recovery.baklz4" and "recovery.baklz4". They are each 2KB and contain only an empty tab with the URL "about:home". There are three additional files starting with "upgrade" but they are from too long ago, so they don't contain the tabs I require.

The contents of these tabs are vitally important for my work, so this is causing me significant stress. If anyone can suggest ways to recover my previous tab beyond the documented fixes, I would greatly appreciate it. Thank you so much to anyone who can help!