All Products Support Forum

Hi, after upgrading the programs to version 115.10.1 after restarting, all folders in the folder panel disappeared. I still have all accounts visible in the account settings. I attach a screenshot.

I follow someone instructions: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files.

   folderCache.json
   folderTree.json
   session.json
   xulstore.json 

Start Thunderbird With no results. Thank you for any help.

I've been using Firefox for about six months. I'm a MacBook user with the most recent version of Sonoma installed. After a month or so of using Firefox it starts crashing and freezing. Sometimes I can't restart it for several minutes. Whenever this happens, I refresh it. I've refreshed it about twice. I've re-installed it twice too, but it keeps happening. Most settings are default, but I wanted to include the settings in case this could be the problem: - I've turned off Firefox home content - I've turned off all passwords and autofill features - Never Remember History - Do Not Track and Tell Websites not to share/sell my data are turned on - I left the standard-level security settings as is

I have one extension installed.

The only other browser I have installed is Safari and I am not having these issues. I should add that I don't receive any error messages when this happens, it just freezes. The most recent issue is that I was clicking on buttons on a website and it wasn't working, but when I started using the Safari browser (which also set to private mode) it worked fine.

When it works I love Firefox and would like to keep using it. I am wondering if there is anything I can do to fix this.

Several days ago, my comcast email said it couldn't connect, and after trying a couple other things, I removed the account and tried to add it back on. When I try to add it as an IMAP account, it pulls up a window that loads for a minute then says "Unable to connect. An error occurred during a connection to localhost." On the thunderbird window where I entered my password, it says "Unable to log in at server. Probably wrong configuration, username, or password." I logged in on a browser, so I know the username and password are correct. I tried adding it as a POP account, and that worked fine, but I need it as IMAP.

I'm about to give up on Firefox.

While Firefox is the browser of my choice, its bugs are a constant source of frustration. When navigating on YouTube, I'll suddenly have it stop loading properly and just load more or less blank. You can see this in the image attached. To rectify this problem, I'll need to quit Firefox completely and run a cleaner (WiseCleaner, in my instance) so that it loads correctly again. This happens across several computers I have.

As I game, I usually dual-monitor to watch things on YouTube or Twitch simultaneously. When watching Twitch with Firefox, I noticed that the video would stutter or freeze while the audio continued. I checked Task Manager and found CPU usage to be extremely high. I cannot recreate this problem now as my second monitor is in the repair shop.

Firefox is one of the only few alternatives to a Chromium-based browser. As I don't like Google policies on ad-blockers, tracking, and so on, I'd like to stay away from anything Chromium-based. But it's becoming increasingly difficult to do so, as the user experience in Firefox is so bad, especially when using YouTube, one of my main browsing activities.

I tried turning off hardware acceleration, but this did nothing. I've reinstalled Firefox, but as this happens across several unconnected browsers, I cannot think this is a local problem. What to do?

When I try to type on input fields on certain websites, many keystrokes are not registered by Firefox.

Mi device is a Redmi Note 12 Pro 5G with Android 14 (HyperOS 1.0.3.0.UMOEUXM), Firefox 125.3.0 and Gboard 13.4.07.5593884O4, but this issue already happened back in the MiUI age and with previous versions of Firefox.

See link to a recording of the issue where I typed firefox and got "rf". https://ufile.io/ii9gu7a3

It is probably related to trying to type while part of the website (ads) is still being loaded.

I’m using the official ShadowsocksX app to relay network connections through a Shadowsocks server, and Firefox seems to be having compatibility issues. The browser does not load pages when proxy settings are set to “auto-detect” or “use system:” I’m getting the “Unable to connect” error message. Manually setting the SOCKS host to 127.0.0.1:XXXXX does fix the problem, but that also means I have to switch back to “system” whenever I turn Shadowsocks off.

Neither Safari nor Chrome requires manual action to relay connections on the same computer.

On a different computer, I’m using the Outline client to connect to the same Shadowsocks instance. Firefox does not have issues with that.