All Products Support Forum

Hello there,

Today i found that there is a htm file in my Downloads folder which I haven’t download it. The name is 65k7m58G.htm with zero bytes size. I opened it with notepad and is completely empty. I’ve checked my downloads window in FF (ctrl+j) to see where that file downloaded from but it’s nothing there!

Is there any known bug that generates empty htm file in Downloads folder?

by the way I checked my whole system with Eset smart security and everything sounds good.

Thanks

I want to uninstall thunderbird but i keep getting the reboot message saying the laptop needs to reboot after upgrade.It is also set as a default mail on sending any emails with attachments as PDF.Have tried rebooting laptop many times to no avail. Am not computer literate

I am showing beside the inbox that I have 4 unread emails, but I have nothing in the message (inbox) folder. I have looked everywhere and cannot find these messages anywhere.

I have had very few notices about Thunderbird upgrades. My records show Setup numbers: 3.0.exe, 8.0.exe, 52.4.0.exe, 52.9.1.exe, 78.12.0.exe, and then 115.5.2.exe. My address book made it through all but the last upgrade. No notice that I should save a copy of my address book ever showed up in any correspondence. I tried reinstalling an old upgrade but the upgrade always wants to update the installation. I did try to reinstall 52.9.1, but the next screen wanted my name and password. It would not accept any name and password that I could remember. So I tried searching for them at Xfinity and Comcast to no result. I did not try my Firefox password because it didn't seem appropriate. Incidentally, my records show 135 upgrades for Firefox for the same length of time as the upgrades for Thunderbird. My fear is that my address book is unrecoverable. I chose Thunderbird because I ofigured none of it would need backup if it became necessary to reinstall Windows 10. Which happened last year. I did not expect Mozilla to change Thunderbird so drastically that I couldn't get every thing back. Sorry but I'm a senior citizen and not computer literate. If I have to try to recreate my address book I may as well use Microsoft's Outlook as it looks somewhat simpler than Thunderbird - which I doubt.

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio. I changed my windows audio devices to output through the Communications device for the headset. Then I played the audio on a tab. The audio played for a few seconds before stopping again.

I understand that this is behaviour intended to let you take a call or meeting without having to manually pause any open tabs you might not have at hand, but I would like Firefox to understand I really want that audio to play without thinking it knows better. Is there any way to disable this behavior?

When I attempt to send an email, I get this pop-up:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout006.msg.chrl.nc.charter.net cmsmtp 15.181.97.27 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

My ISP is Spectrum, they said issue is with Thunderbird, incoming s/b 993, outgoing 587, which I confirmed. How can this be fixed?

Question about Thunderbird 115.4.1 and Gmail. In the "All Mail" folder... I delete messages - but only to see them still there the next day. I tried empty trash as well as compact folder and expunge - but I clearly am doing something wrong. Can anyone tell me what I am doing wrong and help me?! I also tried both moving to trash folder in different directory as well as "delete immediately" in Account settings.

I downloaded an update to my email. And it screwed it all up. I'm sick of going to my web mail to send out new messages, whenever someone e-mails me. My Thunderbird receives the e-mail's, but won't send them out? I haven't changed anything on the settings. Right now they are set to... and I've included a picture of my updates. Thank you.

I have donated. but I keep being asked to donate almost everyday. when that happens my email settings change, its very frustrating. I am a senior, I donate what I can but I can't donate daily or weekly. I donated back in September and I will again in April. please stop this overly aggressive campaign. you were never like this before. Thankyou sincerely Susan H.

Numerous users of Thunderbird have expressed their total dissatisfaction with the recent upgrade, especially the new font and layout in the email lists. Why has the Mozilla team ignored requests to return to the previous load to restore the font and list displays? Do you expect users to support your product when they totally do not like the new version?

I want to single space my out going messages. I changed the paragraph setting from body text to paragraph format, this temporarily fixed it but it went back to double spacing

Hello, Experts:

First up, I'm a happy user of Thunderbird with some years of experience. I make use of filters, and up until about 2 weeks ago they all worked. Now two of my filters (not all) have stopped working automatically, and I have to go to Tools/Message Filters and run them manually.

I'm on TB 102.15.1.

I have deleted the non-working filters and re-created them. No change in behavior.

I would NOT like to de-install/re-install TB because it's a good deal of work, and TB is a critical system for me.

That said, I keep a laptop computer for travel, and the filters work on that platform. IS THERE A WAY to copy a file or folder over from the working laptop onto my desktop machine, where the filters have failed?

Thanks in advance, Bob

I have set up a number of Message Filters to automatically run when new email is recieved. None of the run automatically on new email. This is frustrating on it own however I can’t even run them manually on individual filters for the inbox. I have recently moved to Thunderbird for my primary mail client from Mac Mail and definitely like it better, but filters not working and working perfectly in Mac Mail makes it difficult to switch over completely.

I'm very confused. I've been using Thunderbird as my email server for a few years. Recently, I stopped receiving emails December 12, 2023. I sent in a problem according to the help page that I found. I believe Mozilla is now the server for Thunderbird? I don't even know if that is accurate (part of my confusion). I followed prompts and confirmed my email address, apparently I now have a user name. I still can't send or receive emails. Can you help. I need step-by-step instructions, please.

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I have uninstalled/reinstalled. Power off/Power on my system. Confirmed I am using the latest version. The search on OneDrive works in Chrome, but I prefer using Firefox. Any other suggestions I can try?

Thanks

Microsoft Outlook sign in screen does not load on Firefox. Please see the attached image. Every time I need to read my mail I have to open Chrome , which definitely I want to get rid for good. Any solution ?