All Products Support Forum

Ever since my IPad updated to iOS 17 I have had issues with Firefox crashing. I currently have iOS17.2 which fixed some other issues but not this issue. When it crashes and I go back in it will ask if I want to restore tabs, if I say no, then I get a new clean tab. However, the next time it crashes (which it will) and it asks to restore tabs, it restores tabs from the first time it crashed, not the current tabs I was on. I have deleted and reinstalled Firefox but it still crashes. And when I say it crashes it does it extensively, every time I go on Firefox. I’m sorry I don’t know the version of Firefox I have nor the operating system.

‘Pay with PayPal’ functionality on websites is broken for me and has been across updates of both Firefox and iPadOS for as long as I can remember at this point. I’m using an iPadPro running iOS 16.7.2 with Firefox for iOS version 120.4 (36613). When I’m checking out at e-commerce sites (e.g., J Crew), and I click on the PayPal button when selecting a form of payment, a new tab opens, but it’s literally blank — nothing even tries to connect or load. This happens across e-commerce sites. It doesn’t happen with Firefox on my PC/Windows laptop or on my iPad with other browsers (Chrome, Safari). I have tried everything that I can uninstall/reinstall, deactivate, or toggle, and nothing seems to fix this. I have cross-site tracking disabled in iOS. Some people have suggested that websites are not fully supporting Firefox any longer or that there is a problem with Firefox and Apple’s proprietary rendering engine. I’m really at the end of my wits about this. After having used Firefox faithfully since Netscape disappeared, I’m honestly on the verge of giving up. Please help.

When I go to Bookmarks on Firefox for iOS the past couple days, as I scroll the list freezes - I have to reboot Firefox completely as it won’t let me open a link or click done to get out of Bookmarks. Any ideas? I restarted the phone already.

Hello, Since a few versions ago when you access a bookmark in a bookmarks subfolder and then, after viewing the web page, you go back to bookmarks, you are always back to the top bookmarks folder instead of the last selected one. Does anyone know if this is a bug or if it is intended? Before that, you were always brought back to the last viewed subfolder, which was perfect. Is there plan to have this behavior back? I really miss this! Thank you in advance Antoine

Won't send verification code for secondary Gmail address how to get second email address to many tabs pops up how can this issue resolved? Maybe I should log into another browser this is to much trying to login a simple account!

Please give us an option to DELETE or not show “recent bookmarks” in your browser. BTW I am a monthly contributor but this issue really needs to be addressed in iPad, iPhone formats.

Some images On different websites have a saturation that makes the pictures a sort of neon colour. I don’t remember the name of the effect, but it looks like a filter. See image.

iPhone 13 pro.

I am having major problems trying to get Firefox to run on my iPhone.

I use it as my primary browsers on my MacBook and all my bookmarks are syn from Safari.

On my iPhone Safari has been my only browsers

I have been trying to use Firefox but can NOT get Book Marks or passwords to load or transfer either from the iPhone safari or Mac Book FireFox

HELP this is crazy and must be an easy answer

Sincerely a frustrated FireFox iPhone user

I m using IOS , I went in to add a search engine bing and put it first space and it wouldn’t let me save and then I put bing.com in 2 space and click saved and it gave me error can’t remember The Who error but it did say put in %s and I did and nothing.. I appreciate any help

Is there anyway to get the bookmarks back on the homepage for iOS and if not can it please get added back. I really like this app but it feels like every update removes a function or adds something that makes life more painful.

Up until about a week ago, I could use Office 365 (and namely Outlook 365) without any issue. Then a few weeks ago, typing on firefox (MacOS) misses keys, space's don't work, and there will be a random new emails that will open. There is nothing under the keys, nor is there anything under the control or space buttons hindering use.

When I drag/drop or try to upload a file, it won't attach to the email. When force closing, the attachment issue might (keywork might) remedy itself for a minute, but then returns.

The above issues only exist on Outlook 365 on Firefox. I do not have any of the issues when on Chrome or Safari, not any of the apps on my macbook.

Feels Firefox specific due to no issues elsewhere (including while typing this!).

Thanks for any help!

/edit moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section since you mentioned macOS.

Dears, I have a problem with my sync data on firefox, I had many important bookmarks and passwords but after changing windows they didn't restore my sync account, it's not the first time that I change my windows but this time my data didn't recover It would be highly appreciated if you help me with this. Sincerely yours,