All Products Support Forum

There are three problems, all related, that are frustrating me with Firefox on Android. I have a Samsung Galaxy 24+. I am trying to get Firefox to use a local HTML file that are my bookmarks, but I am stymied at every turn:

1) when I click on the local, Galaxy, HTML file, I get the standard "Open with" pop up, but they only list: Chrome, HTML View, Android's Internet browser, and Samsung Print Services. Why doesn't Firefox show up there? This is important to me. Is Firefox failing to register its browser properly in Galaxy products?

2) The next thing I try to do is to sync bookmarks so that I can use my hundreds of bookmarks (rather than adding them into Firefox one at a time). So, I click on the famous three vertical dots and there is no "Sync" function in that menu, see attached. So I cannot import my bookmarks from my PC's bookmarks.

3) Thirdly, I try to type into the URL field what Chrome uses to access local files, which is for example: "content://media/external/file/1000005061" but Firefox android does not recognize that. When I change it to "file://media/external/file/1000005061" that does not work either.

Can you fix the three issues above? Thanks. Rick. see attached.

I'm trying to add a new Google Gmail account I just recently created to my iOS 17 iPhone 13Pro Gmail app and it's telling me I need to use a browser that has JavaScript enabled. I'm using Firefox as my default browser. How do I enable JavaScript so that Google will let me add my new email account?

Thanks for your help! Seems many have this problem and no answered in the support data base.

Bill

‘Pay with PayPal’ functionality on websites is broken for me and has been across updates of both Firefox and iPadOS for as long as I can remember at this point. I’m using an iPadPro running iOS 16.7.2 with Firefox for iOS version 120.4 (36613). When I’m checking out at e-commerce sites (e.g., J Crew), and I click on the PayPal button when selecting a form of payment, a new tab opens, but it’s literally blank — nothing even tries to connect or load. This happens across e-commerce sites. It doesn’t happen with Firefox on my PC/Windows laptop or on my iPad with other browsers (Chrome, Safari). I have tried everything that I can uninstall/reinstall, deactivate, or toggle, and nothing seems to fix this. I have cross-site tracking disabled in iOS. Some people have suggested that websites are not fully supporting Firefox any longer or that there is a problem with Firefox and Apple’s proprietary rendering engine. I’m really at the end of my wits about this. After having used Firefox faithfully since Netscape disappeared, I’m honestly on the verge of giving up. Please help.

Since updating to v 122.0 (Android) today, my home page displays a permanent intrusive "Customise homepage" button on my Homepage (see attached picture).

This is totally redundant when you can simply access this in 2 clicks from the taskbar. Why are such cosmetic features forced onto users? Customising my homepage is something I would do once, I don't need it to be slapped on my face every time I reach my home page.

Please advise, this is extremely annoying.

"How can I optimize my search experience on Mozilla Firefox? Are there specific tips or features within the browser that enhance search efficiency? Seeking guidance on maximizing search capabilities for a smoother browsing experience.

i have an ipad, and i've been searching up and down in the settings for a "general" or even "performance" tab like i've read articles and such tell me to do but i can't find them, how do i turn off hardware acceleration? please and thank you!!

There is an on/off switch in the Android version of Firefox: Setting>Customize>Scroll to hide toolbar that is not there is the iOS version, that I use on my iPad. I've looked everywhere in the iPad version's settings, but that entire section (Customize) isn't there. Is there some way to make the toolbar in the iOS version visible all the time? It's really useful when I've scrolled down to read a page and need to switch tabs, something I do quite a lot.

Hello, for weeks now, upon doing Google searches using Firefox for iOS, I have been prompted to log in to my Google account, even though I was already logged in before and did not log out. It's not just to the extent that every time I start a new browser session and do a search, I have to log in -- I just navigate away from the app to another one and return, and I'm prompted to log in again even though I didn't quit the browser.

I've already searched for solutions to this problem and found the suggestions to clear browser cache, which I did, and to make sure cookies are enabled ... which I can't seem to do because I cannot find any such setting in the Firefox app settings itself, or in my phone's system settings under "Firefox".

I also realize this might be an issue with Google or my phone itself.

I'm using an iPhone 11 running iOS 17.2.1 and my Firefox app is up to date.

Any help would be appreciated, thanks

I am having an issue sending a tab to another device from the Actions menu on IOS. I used to be able to click the Firefox icon and it would give me the options to: Open, Load, Bookmark, add to reading and send to Device. When I select "Send to Device" it says "You don't have any other devices connected to this account available to sync.

It is worth noting that if i am in firefox i CAN send tabs and all the available devices show up. This issue is ONLY from the action button which I use quite a bit to send stuff to my desktop to read later.

In about.config i set javascript.enabled false for most browsing, unless i really need to do otherwise (e.g. ecommerce). If i close the app (menu quit), and restart it, javacript.enabled is reset true. This behaviour is not replicated for other settings i may make, e.g. dom.storage.enabled, or permissions.default.image. Being Android i have no root so no possibility of creating a user.js to override Firefox ignoring my settings. This seems to be a bug. Version is Android Nightly version 121.0a1, 2023-11-05.

Looking for the “Trackers Blocked” toggle. This is concerning the Firefox Focus app, which I’m using on my iPhone. My first time on the Firefox app. I’m following the directions to allow some ads, in order to view a video clip on MSNBC, which is in an email I received from them.

Hi. first of all, your android app is awesome. That you can listen to videos or YT videos when the app is minimalized or the phone screen is locked is great feature. BUT I am not used to it and I would prefer to change the settings so when I lock the screen the video automatically pauses and does not keep playing....

Any way to achieve that??? Thanks !

Changing the cookiebanners.service.mode to 2 in Firefox for Android beta via about:config is not permanent. After some time / Smartphone reboot / shutting down Firefox the setting is changed back to the default setting. -> how can I persist that setting?