All Products Support Forum

Hi, I have upgraded my computer and Thunderbird, however only the INBOX folder is loading.

I have followed the instructions to migrate the folders from the 'Profile Folder' on the old computer, the data has transferred but is not organised as folders, as on the old computer and of course on the main server.

I don't mind if all the data is not on my computer so long as the Folders are there, empty or not but organised in as they are on the main server.

I'm wondering if I selected an incorrect setting while setting up the account within Thunderbird on the new computer.

Thank you and kind regards, Mark.

Hello, about 1-2 weeks ago a very strange problem occurred - on some pages videos don't play at all or play without a sound. Can anyone help me with this strange situation? For example, every video on youtube.com plays without a problem; on facebook.com every video plays with no sound at all; on some other pages video doesn't play at all. This problem is only with firefox, if I try to open the same videos with another browser everything is fine.

Hello,

Please check the attached picture. My "Blogs & News Feeds" contains an empty "All jobs upwork.com" folder and I can't figure out how to remove it.

I have moved Thunderbird from the new Microsoft Outlook and I am very happy with Thunderbird except for one thing.When sending an email I often get the error message:

"your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-jemsym@aussiebb.com.au."

How can I correct this? I have checked the outgoing SMTP details and have changed a couple of things with AussieBroadband. the problem remains. Can you help?

I am now not able to make video calls on my firefox for Mac browser. (It now says "Video calls not supported on this browser). I used this not that long ago, and it worked. Now it does not for any of my contacts. What can I do to resolve this?

Hello,

I have a strange issue that i didnt find a solution for online. I have made a few new folder and message filters for them. I dont get number notification in taskbar for mails that go in the new folder while the notifications for mails that go in the inbox work just fine.

After I boot my computer, I can access any of the sites I usually use, but only once. If I then close the site and attempt to open it again (or to open any of the other affected sites), I get the following message: " Secure Connection Failed

An error occurred during a connection to phoenixcommons.cohousing.site. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

The site shown in the error message above is the one I most ofen use, but other very common sites (e.g. Google.com) exhibit the same problem:

" Secure Connection Failed

An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Yeah, right. I'm supposed to contact Alphabet and inform of the problem?

In contrast, some sites (e.g. The New York Times, The Washington Post) are not affected.

I can paste affected URLs into another browser (I used Brave) and access them with no problems.

Hello Forum!

My GMail account is approaching the 15GB limit and so I will need to migrate my email from one Gmail account to another, specifying a date range. range (i.e., any email sent before June 2015). Can Thunderbird help me to do that? If so, what is the process I need to go through?

Thanks in advance to all who reply, Dan

I have to configure a lot of networking equipment! One day I might be working on a brand new piece of equipment and the next day trying to log into some ancient piece of equipment because I need to change something and I can't replace it yet. I'm having a major issue with the redirect even if I explicitly type HTTP it forces it to HTTPS ( and no I don't have HTTPS everywhere installed I've actually never used it ). I've noticed recently a few updates back now that if the connection cannot succeed it redirects to HTTP but it can hang up in a weird limbo where it thinks the site doesn't exist. There needs to be a toggle for local addresses explicitly typed "HTTP" to try that first. There also needs a toggle to ignore the security issues when accessing the device with a self assigned certificate as every single networking device has a self assigned a certificate and every time I need to change the setting on a router I have to agree even though I have a greed for the last 10 times when I've access the device or I just reset the device and the self signed certificate changed. And I don't know how you're gonna handle this on mobile but it almost makes using a mobile browser useless because I might as well just get the computer out even if all I have to do is change a password, SSID or just check a setting.

So local addresses need an option to lower the warning level for self signed certificates and to obey the typed protocol!

And there's some sort of bug with the Logic that detects a certificate or non-secure site that breaks when the connection drops. The only way I've been able to get around this is to go to the address bar and hit enter as a reload will not work and a reload skipping cash will not work to bring the site back up.

I've had devices that I thought weren't working only to find out they were working fine after 3 or 4 attempts and restarts only to find it's just that firefox thought the site didn't exist anymore.

And I don't have any other options because chrome is even worse with HTTPS once it gets it's vampire fangs in you're stuck it will not let you go back. And safari you might as will be undead.

Finally getting annoyed enough to write some thing as every time you go change your setting reboot device check setting log back in change saying restart log back in and you have to hit except certificate every single time.

And while I'm here Bring back the checkbox to save/ not save the certificate as I might not want to save the certificate when I know I'm going to reset the device and it's going to be totally different in the next 10 minutes. Or I might not want to save it at all like I go to a website that's misconfigured and the certificates not valid for the domain name that it's using.

First post. I was trying to target a Thunderbird forum but I get vectored to Mozilla which seems to be more focused on Firefox. Sorry if I'm in the wrong place.

First, it was my impression that a global Inbox could be POP accts only. But my global Inbox has a POP acct and an IMAP account. I'm not sure but this might have happened when I converted one of my POP accts to IMAP. Am I wrong about this theory? Going forward, I'm going to refer to this IMAP acct as the "bad" one.

As a result, my bad IMAP acct that appears in the global Inbox has no Inbox of its own under its account. What I'm looking to do is get the bad IMAP Inbox out of the global Inbox and back into its account in my sidebar.

There's nothing wrong with my e-mail but I want to keep it that way. I have another IMAP account (aka "good") and as a result of my situation, I have to look at the bad Inbox and the good Inbox of the two IMAP accounts in different ways in the interface and it annoys me.

I've looked at the account settings. The good IMAP acct has the personal namespace "INBOX." whereas the bad IMAP acct has the personal namespace "". I've tried changing the bad personal namespace to "INBOX." as well but I also have "allow server to override these namespaces" and it won't stick. I don't understand IMAP well enough to be confident about making more changes without getting advice.

Hope this isn't too confusing.

BROKEN: Videos automatically play upon landing on a website. I don't want video autoplay. I had that FIXED at one point, but with the new update, all of my settings were discarded, and now I'm back to square one. I do not want video autoplay! Now, on to the next question: many complaints have been lodged on various 'help' pages and forums describing the same problem; my question is, in light of all of these complaints, why hasn't Firefox FIXED this problem and issued an update with the repair patches?! On my version of FF, Mac 126, all video controls in settings have disappeared. WHY? Where did they go? Not that they worked anyway because we had to muck about in about:config with various patches WHICH NO LONGER WORK ON MY MAC! Why is there not a simple ON/OFF switch, in Settings, for those of us who want the choice?! When are FF boffins going to FIX this to our satisfaction, with a WORKING, simple-selectable solution? I await a reply from a knowledgeable Firefox technician, one who preferably works on this part of the browser, please. Help me understand, or make me happy, preferably both.

Please assist,I have 4 Email address with Thunderbird & regardsless of which email I use ti send a reply,it comes up with out going server SMTP error this all happened when I added a 4th Email address Thank you Darryl

Every third or fourth website I open, I get the "Hmm. We’re having trouble finding that site." error. if I wait a few seconds and hit try again, it works. Very frustrating and slows me down every day. Here is what I tried so far:

-Booted firefox in safe mode to make sure it is not any of my extensions. (This did not solve the issue) -Cleared cache time range "everything" (This did not solve the issue) -Made sure my version of firefox is up to date -Updated windows and restarted my computer

Some clues that may help you help me: -This issue only appears on my home PC but not my work PC or laptop -The websites I am opening work fine on other browsers.

Please help! I am getting tired of this

Hello!

I recently decided to switch to Firefox Developer for personal choices and upon looking at certain sites that use custom fonts, a few of them break and show the default font (Times New Roman) in their places instead. I've tried many solutions to fix this such as adjusting the settings, downloading TrueType fonts, and even messing with the settings in about:config and still the text would not show up properly. For some strange reason, though, the font's themselves seem to be working on the regular version of Firefox but not the developers' edition. I will post examples of my problem below if that helps.

Thank you!

(1st two images: Taken from the regular version of Firefox) (2nd set of images: Ditto, but taken from Firefox for Developers (3rd image: Settings from my extension that allows custom fonts and CSS changes)

Copy/Paste not working- ASKED MANY TIMES AND ISSUE STILL PRESENT

get the same old useless answer, refresh. THAT DOES NOT WORK

this platform is really past its use by date, TOLD BY BANK TO AVOID AND GOV. SITES!!!

when it comes to buying a new pc I will switch out to another browser, shame a good 12 years with FF.