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  • Solved

Sent mail not being saved in my sent mail folders.

When sending emails, TB has always filed them correctly in my IMAP sent folders. Today it comes up with a message Your message was sent but a copy was not placed in you… (read more)

When sending emails, TB has always filed them correctly in my IMAP sent folders. Today it comes up with a message

Your message was sent but a copy was not placed in your sent folder due to a network or file access errors

I can only save by selectic save to local folders.

Any ideas - it has completely cocked up my use of TB!!!!

Asked by chris_robb 20 hours ago

Answered by firefox1117 17 hours ago

Thunderbird does no more email collecting

Hello, I use Thunderbird (since years) version 78.5.0 under Windows 10. This morning all was ok, but this afternoon it refuses to collect my mail. I searched for the prob… (read more)

Hello, I use Thunderbird (since years) version 78.5.0 under Windows 10. This morning all was ok, but this afternoon it refuses to collect my mail. I searched for the problem in help for Thunderbird and found a solution : in the pop email server setup I changed the security of the connection to None (it was SSL/TLS). And it works. My question is : do I now have a security problem ? Thanks.

Asked by jvw64 18 hours ago

Last reply by jvw64 1 hour ago

  • Solved

receiving emails go to junk folder

every email I receive goes straight into the junk folder. this started months ago and I couldnt resolve it. even went to the trouble of uninstalling thunderbird and reins… (read more)

every email I receive goes straight into the junk folder. this started months ago and I couldnt resolve it. even went to the trouble of uninstalling thunderbird and reinstalling but problem remains. stopped using thunderbird but decided to give it another go and still all incoming emails go to the junk folder

even when I transfer all my emails out of junk into the inbox they almost immediately go back in the junk folder. I'm guessing its a setting problem but I havent been able to fix

Asked by sdilks 5 months ago

Answered by gild 5 months ago

  • Locked

Outgoing Mail

I accidently deleted the saved passwords and now I cannot put the providers name back in. Is there a way to correct this. I cannot edit anything. I will appreciate any he… (read more)

I accidently deleted the saved passwords and now I cannot put the providers name back in. Is there a way to correct this. I cannot edit anything. I will appreciate any help

Regards

Gary Pound

Asked by gary.pound 4 days ago

Last reply by Toad-Hall 3 days ago

  • Solved

Haven't been receiving mail for three days.

The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbir… (read more)

The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbird was 11/26. I've followed all troubleshooting suggested on https://support.mozilla.org/en-US/kb/cannot-receive-messages#w_the-problem-suddenly-started-after-updating-to-thunderbird-version-78-try-this. I even restarted my computer after each troubleshooting option and nothing has helped. I am able to log into my mail directly on the servers site. I have a family member that also uses Thunderbird on Win 10 and uses the same email server, she is not having this problem.

Asked by hepercy 1 day ago

Answered by hepercy 1 day ago

Hyperlinks Won't Open Browser

Clicking on links within emails no longer opens the page in my browser. I followed the different steps in this article (https://support.mozilla.org/en-US/kb/hyperlinks-in… (read more)

Clicking on links within emails no longer opens the page in my browser. I followed the different steps in this article (https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working), specifically the following:

  • Confirmed that Chrome is set as the default browser
  • Checked that no application is specified for the HTTP content type
  • Checked for an incorrect preference (no network.protocol-handler preferences found)
  • Started Thunderbird in Safe Mode

None of these resolved the problem. I am running Windows 10 Home on a Dell Inspiron.

Any help would be greatly appreciated.

Thanks, G.C.

Asked by G.C. Seibert 19 hours ago

Last reply by Thomas Mercer-Hursh 11 hours ago

  • Solved

Thunderbird hangs on "connected to imap.ionos.co.uk". SOLVED caused by ESET/NOD32

Last night, everything was working OK. This morning Thunderbird would not connect to the email server. It now hangs on "connected to imap.ionos.co.uk". ISP says they hav… (read more)

Last night, everything was working OK. This morning Thunderbird would not connect to the email server. It now hangs on "connected to imap.ionos.co.uk". ISP says they have not changed anything. I am using their suggested settings STARTTLS and SSL/TLS and suggested ports. As Thunderbird says it is connected, it seems to be a problem the ISP end. They blame Thunderbird. I have tried turning down the security to use outdated security protocols TLS 1.0 and 1.1 using the config editor but, with the ISPs suggested settings, it still does not work. Changing the security in Thunderbird to NONE allows Thunderbird to download and send emails.

Any suggestions please?

Asked by papasmurf2 17 hours ago

Answered by amp88 17 hours ago

Sending of the message failed. Peer reports incompatible or unsupported protocol version.

Thunderbird had been working on all my computers till this morning. Now, when I try to send email, I get the following error message: Sending of the message failed. Peer… (read more)

Thunderbird had been working on all my computers till this morning. Now, when I try to send email, I get the following error message: Sending of the message failed. Peer reports incompatible or unsupported protocol version.

I tried downloading a new Thunderbird, still get the same error message. Don't have a clue as to where to go or what to do.

Asked by NCzeroK 17 hours ago

Last reply by sfhowes 15 hours ago

emaill not downloading

This morning my new Thunderbird emails are not downloading. All was fine last night. I can send email. I reinstalled Thunderbird but no change. I read advise from 2 mont… (read more)

This morning my new Thunderbird emails are not downloading. All was fine last night. I can send email.

I reinstalled Thunderbird but no change. I read advise from 2 months ago to clear my error bin. Did so. Didn't help. I have gmail addresses I am a home user, not expert, no tech support on my end and did not understand all the advise I read. IOW I need simple help. Next step on my own will be try another platform alltogether Was there an update overnight that did this to my computer? Thanks for any help you can provide, especially if I can understand it. :)

Asked by sndybeech 15 hours ago

Unable to access Gmail Imap from Thunderbird

In the past few days, I've found that Thunderbird (config details below) has been unable to login to my Gmail accounts (3). Passwords have not changed and I can access t… (read more)

In the past few days, I've found that Thunderbird (config details below) has been unable to login to my Gmail accounts (3). Passwords have not changed and I can access them via Gmail/browser (Firefox). I see a status message saying "brittont0@gmail.com connected to imap.gmail.com ..." (and similar for the other accounts) but nothing downloads. I have a notebook with TBird and it has no problems, nor does my wife's. I've tried deleting the brittont0 account and re-installing it, but for that I get a message saying it cannot connect even though all the connection details look correct - Gmail settings as determined by Thunderbird and my name, email and password are all correct (ie same as used elsewhere). Any thoughts? I'd try down-versioning, but only have TB 68.6.0 installer and says my profile has been upgraded and I need to start again (I'd prefer not to). Is there a TB 78.4 or earlier installer available anywhere to try? Config details: TBird 78.5.0 32-bit OS: Win 10 home (desktop) Wired network connection (broadband) Eset 14.0.22.0 anti-virus My Gmail account says there are 1258 messages in the Inbox My notebook runs TB 78.4.0 on Win 10 home My wife's desktop runs TB 78.5.0 32-bit on Win 10 home

Regards Tom Britton, brittont0@gmail.com

Asked by brittont0 9 hours ago

Last reply by Wayne Mery 12 minutes ago

Emails not sending or receiving on Thunderbird 78.5.0

Thunderbird has been working fine up to today it has now stopped sending and receiving emails as have two other colleagues in my office we are all using gmail and windows… (read more)

Thunderbird has been working fine up to today it has now stopped sending and receiving emails as have two other colleagues in my office we are all using gmail and windows 10 with eset anti virus. Emails are all appearing in gmail inbox and if i send an email from thunderbird it gets delivered but does not appear in sent folder in either Gmail or thunderbird. We have not changed any SMTP settings and all three laptops have the same problem from this morning

Asked by steve298 8 hours ago

Last reply by Wayne Mery 1 minute ago

How do we unlock our emails?

Our 4 email accounts are all locked. Comcast said it is a Mozilla Thunderbird problem Please help us. We have not been able to receive our emails since very early morn… (read more)

Our 4 email accounts are all locked. Comcast said it is a Mozilla Thunderbird problem Please help us. We have not been able to receive our emails since very early morning Monday, November 30, 2020.

Asked by carolbiskup 5 hours ago

Last reply by Wayne Mery 4 minutes ago

Emails not downloading

Suddenly today no emails are downloading to any of my accounts in Thunderbird. I have several cox, gmail, and outlook accounts, and they all were working fine yesterday.… (read more)

Suddenly today no emails are downloading to any of my accounts in Thunderbird. I have several cox, gmail, and outlook accounts, and they all were working fine yesterday. I am still able to send emails from Thunderbird, just not see the incoming emails.

Asked by kegarth 5 hours ago

Last reply by Wayne Mery 1 minute ago

  • Archived

Push Notification doesn't receive after the window is closed

Recently i got a problem related to push notifications on Firefox, I've already subscribed (or allowed) to notification permission on some websites like Twitter, Gmail bu… (read more)

Recently i got a problem related to push notifications on Firefox, I've already subscribed (or allowed) to notification permission on some websites like Twitter, Gmail but I don't receive any notification when I closed their tabs . It's working fine if the tab of particular website is loaded on Firefox but once I closed it I don't get any notification especially from those websites on which I allowed the notification permission.

Some people suggested me to use chromium or other browsers to get this behavior but I don't want to replace Firefox with any other browser because their dev tools are better than what others are suggesting to me.

Firefox version: 76.0.1 OS: Manjaro with I3gaps window manager Script (or app) for display the notification : Dunst

Asked by Shannon PArk 6 months ago

Last reply by Andrew 6 months ago

  • Solved

The Trash Can is missing on Thunderbird

1st, what exactly, by default, is put into the Trash folder? 2nd, What do I do to get the Trashcan (with settings and Icon) back, if it is removed somehow? 3rd, can I dir… (read more)

1st, what exactly, by default, is put into the Trash folder? 2nd, What do I do to get the Trashcan (with settings and Icon) back, if it is removed somehow? 3rd, can I direct my Spam, Junk and Deleted to the Trash Can, without using message filters?

I lost my Trash Icon, under one of my Email Accounts, and I created a Trash Folder but it is not what useful. Can someone explain where and/or how to restore the original Trash Can under any account? Thank you... Robert

Asked by robweir@telus.net 5 months ago

Answered by Matt 5 months ago

r20.rs6.net taking over emails and rerouting

Somehow instead of being able to go directly to an internet address from an email instead it puts me thru something that begins with r20.rs6.net (followed by many letters… (read more)

Somehow instead of being able to go directly to an internet address from an email instead it puts me thru something that begins with r20.rs6.net (followed by many letters and numbers) and sometimes redirects. Do not know how to get rid of it. Really appreciate if someone knows how to resolve. Thanks

Asked by MJM MD 5 months ago

Last reply by jamesb22 3 days ago

Thunderbird has stopped working

Hi, my Thunderbird interface has just stopped working. My inbox has dssappeared and there is very limited functionality from the drop down menus. I cannot even access my … (read more)

Hi, my Thunderbird interface has just stopped working. My inbox has dssappeared and there is very limited functionality from the drop down menus. I cannot even access my account settings. Its almost as though my account is blank?

Asked by dchavenga 4 months ago

Last reply by Fabio 4 months ago

  • Solved

TB refuses to get mail at startup and displays a setup page instead of INBOX, like it used to?

Running Windows10 Pro 64 (Windows update 2004) and TB 78.1.1 32bit. Despite "Check mail at Startup" being set in server settings - TB DOESN'T Check. Instead of opening my… (read more)

Running Windows10 Pro 64 (Windows update 2004) and TB 78.1.1 32bit. Despite "Check mail at Startup" being set in server settings - TB DOESN'T Check. Instead of opening my INBOX as it used to on startup, it opens a page of settings. I've tried entering the ADDRESS of my INBOX for TB to use - it has no effect. The settings Page still displays . . . These things are BASIC FUNCTIONALITY - can we have them back please? The "Manual Sort Folders" Add-on, (purported to Solve the INBOX issue) is not supported by TB 78.1.1 anyway. I really don't think it should be necessary to resort to Add-ons for such basic functionality

Asked by c.n.miller 3 months ago

Answered by sfhowes 2 months ago