All Products Support Forum

The most recent update to Firefox introduced duplicate 'Manage Bookmarks' option in the bookmark drop down. Is there a way to remove the bottom one in an option that I'm not finding? The only thing I've found searching is from a few years ago talking about setting up a CSS file, which I've never done before.

Hi! Yesterday i updated my firefox to last version and i got my UI way too big, so today i looked online for some fix on that. I found a fix saying if you add a line in about:config site with the parameter "ui.textScaleFactor" with a value of 100 it will be fixed. but by mistake i changed it to 10 insted of 100 so when i open firefox i have a super big black screen

most of my problems are i can't reinstall firefox because it made the same weird big ui problem. There is any way to fix it?

thanks in advance

As Firefox was acting up I was going to uninstall and reinstall. It was suggested that I "refresh" it instead. Following that "refresh" my tabs bar is missing. How do I get it back? Also now the address bar is below the bookmarks bar. I can live with that but I need the tabs bar. FFOX 120.0.1 on Windows 11

Very recently Facebook (META) wants me to agree to cookies before allowing me access to my personal page. There is a pop-up blocking access. (See attached screenshot) I have used Facebook container since it first became available. What is the risk here? At this point I have not agreed to anything.

Hello, I have a problem, where many bookmarks from my old device are synchronized to my current Firefox browsers (on PCs) even when old device is removed months ago. What worse, when sync is performed, it duplicates tabs, now in "Bookmarks menu" I have albost 2000 bookmarks what are duplicates od ~20/30 ofer month. If Firefox do sync now on 2nd PC, I will get again 2000 and plus something bookmarks. Deleting it gives nothing. It comes back again and again. Normal Bookmarks tabalso gets old tabs and duplicates.

I have recently bought a new laptop and installed Firefox, which I have been using for a long time. After signing into my Firefox account, everything synced over to my new Firefox account, apart from the colorways theme that I chose with the Firefox 94 update - mine is "Foto - Soft". Is there any way that I can get this theme on my newly installed version of Firefox? Thanks.

When I first launch Firefox I see it open briefly (a couple of seconds) and then it immediately closes/crashes. When I launch it again it works fine? This has been happening for a few days, maybe since update Version 107.0 64-bit.

When signing in to my Barclays On Line account,the 2nd page of the sequence is distorted such that one vital box can only be seen my reducing the page to 65%. This happens on two PC's both are using Firefox. Browsing with Edge gives no problem! One PC is running win 10 the other Win11 - both have Norton 360 AV. Is this a FF or Barclays problem?

New Lenovo Desktop ThinkCentre, 16GB RAM, Three 1TB Drives, Windows 11 Pro 64bit, Firefox 104.02 (I don't remember when exactly the icons disappeared - I have been working offline until today - I unplug from the internet unless I'm using it, to try to keep Microsoft out of my PC as much as possible - I'm really considering going back to Linux.)

Add-On Extension Icons are NOT showing. Complicated, but non-working, answers to this problem provided on the internet more than once over the years!

I need to get to some work items from my OneTab saves and cannot.

HOW can I install an older version over this one? HOW can wait to install new versions until they have been tested? HOW can I switch to only get "long term support" versions?

Thanks, Margaret Fennell

P.S. Is there a way to suggest to DuckDuckGo that they SORT their search results BY DATE the article was written and show the dates in the search results? That seems like a DUH.... to me.

Please, I want my tab's x back no matter how many tabs are open. My monitor is very large so I can see. Looking for close tab after right click, is a problem for my eyes as I have to get up close to my monitor and then it takes too long to find the close tab. Just a few hours ago, the x disappeared, even on the tab I had open, and I didn't have as many tabs open as I usually do.

I did some looking and i found that you had changed it a long time ago but it only just affected me now (my (computer is not even a year old), even my laptop had the x on each tab (although I haven't used it in two weeks). I rely on the tab's x, especially the tab that I have open, no matter how many tabs, there is no x anymore at all, unless i have fewer than seven tabs open on my 27 monitor. I even changed the minimum tab size without result. No x on the tabs, no x on the tab I'm using. Thank you for your time spent reading this old woman's rant, i'm sorry for the bother. I would appreciate your help. Thank you, v.l.duff ginduf@gmail.com

Nvidia RTX Super Resolution seems to only work very rarely or not at all compared to the Chrome version. In some instances it will upscale the Full-Screen Video. It will not interact with windowed videos at all. But it will never upscale a windowed version that exceeds the playback resolution.

Steps to reproduce for windowed videos:

1. Open any youtube video
2. Set the resolution to 480p or lower (as I am using a QHD 2560 x 1440p monitor)
3. Playback the video and monitor Nvidia Control Panel to see if Super Resolution has activated.

Observation for windowed videos: Feature works in Chrome. Feature does not work in Firefox

Full-Screen and Super Resolution: I have no idea what is going on here, on very rare occasions it does work, for the most part it does not work at all. If I had to give a rough idea of when it works, I would say that it is more likely to work when Firefox has been freshly launched.

I could neither see an active change in the Control Panel, or notice anything in the video quality. Both a quality change and feedback in the Control Panel occur when using the feature in Chrome. I have tested on identical links, with identical quality settings.

I tried:

• setting the Super Resolution Quality manually, instead of manually
• an incognito tab

every time i open firefox it asks me for password, weather it's just google seach or a website i have cookies saved and password already active.

i have been useing it now for years in the hope somebody elese is suffering the same as me and would bring it to your attention but no hence reson i am now haveing to ask for your help.

please make it only ask for password once and not pop up every single time i use firefox 50 to a 100 times daly.

i need master password incase i am hacked or a m8 visitor gets noisy and trys lookin at my passwords lol

please please please fix this i would really really appreciate it

We generally can't access 53.com using Firefox (102.0.1 (64-bit) on MacOS on our M1 Macbook Air, but can on Windows 11. All software versions are current, and we even periodically encountered this on our Mac with past versions of Firefox and MacOS software. Clearing cookies and cache has sometimes helped, but is not working now. There is no error code displayed, the signin in box simply has its three dots continuing to cycle indicating that it is working, but the status bar is not displaying the "transferring data from onlinebanking.53.com" url as it does on Windows, per the attached screenshot. Created the attached screen shot from Windows, but this is where it hangs on the Mac. Also, this happens whether the extensions are enabled or not, and there are far fewer extensions on the Mac browser, primarily Lastpass and Grammarly. BTW, the site works fine on Chrome on both systems, but we obviously want to stick with Firefox.

Any suggestions on how this can be resolved once and for all would be greatly appreciated!

Thanks and regards,

Howard

For ‘few a few weeks now the option to choose where to save files has failed, even with the latest 101.0.1 (64-bit) on windows 11 Home. Any ideas?

This evening I changed the default location to my data area, so at least it will hopefully defaulting to ms 'downloads' folder.

OS Name Microsoft Windows 11 Home Version 10.0.22000 Build 22000

On starting FF now there is no focus, so other prog's can't e.g. open FF then download or enter a link, etc. directly. That is is a huge nuisance. Also Ctl+H or B (History or Bookmarks) don't work until the cursor is clicked within FF which is a major concentration breaker. Is there something in the settings to give FF focus when it opens like it has always done in the past? I don't like changing things in there without guidance. It's not just me, my wife's laptop is having the same issues.

recently, website config.office.com shows blank by Firefox, even for a new fresh OS and install installed Firefox

also, I tried from my different clients, it's the same behavior， no matter Windows OS 11 10, or Windows Server 2016 2019 2022

it's able to load in MSEdge.